Epson AcuLaser CX21N User Manual

Scanning Problems311
Windows 98 SE and 2000:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner 
from the list of installed devices and reinstall Epson Scan following the instructions in 
your Start Here sheet.
❏The scanner may not work properly when your computer is in standby mode 
(Windows), or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
❏The scanner may not work properly if you upgrade your operating system but do not 
reinstall Epson Scan. See...

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A Line Of Dots Always Appears in Your Scanned Image
The document table may be dusty or scratched. Clean the document table. See Cleaning 
the document table and the exposure window for Auto Document Feeder on page 291 for 
details. If you still have the problem, contact your dealer.
Straight Lines in Your Image Come Out Crooked
Make sure the document lies perfectly straight on the document table. Align the vertical 
and horizontal lines with the scales at the top and side of the...

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Colors Are Patchy or Distorted at the Edges of Your Image
If your document is very thick or warped at the edges, cover the edges with paper to block 
external light as you scan.
Your Scanned Image is Too Dark
❏Change the Display Gamma setting to match your output device, such as a monitor or 
printer, in the Epson Scan Configuration window. See Epson Scan Help for details.
❏Adjust the Auto Exposure setting in Epson Scan’s Professional Mode window. See 
Adjusting the Color and Other...

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An Image on the Back of Your Original Appears in Your Scanned 
Image
If your original is printed on thin paper, images on the back may be visible to the scanner 
and appear in your scanned image. Try scanning the original with a piece of black paper 
placed on the back of it. Also make sure the Document Type and Image Type settings are 
correct for your original. See Selecting Basic Settings on page 142 for details.
Ripple Patterns Appear in Your Scanned Image
A ripple pattern...

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❏In Home Mode, select Black&White as the Image Type setting. In Professional Mode, 
select None for the B&W Option setting. Then try adjusting the Threshold setting.
❏Check your OCR software manual to see if there are any settings you can adjust in your 
OCR software.
Scanned Colors Differ From the Original Colors
❏Change the Image Type setting in Epson Scan’s Home or Professional Mode. See 
Selecting Basic Settings on page 142 for instructions. Select different combinations of 
this...

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❏Switch to the Normal preview type (if available) and preview your image again. See 
Previewing and Adjusting the Scan Area on page 148 for instructions.
Uninstalling Your Scanning Software
You may need to uninstall and then reinstall your scanner software to solve certain 
problems or if you upgrade your operating system.
Uninstalling Epson Scan
Follow the instructions in the section for your operating system to uninstall Epson Scan.
Windows
Note:
❏The illustrations in this section...

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4. Click Epson Scan in the list of currently installed programs and click Change/Remove 
(Windows XP or 2000) or Add/Remove (Windows Me or 98 SE).
5. When the confirmation window appears, click Yes.
6. Follow the on-screen instructions to uninstall Epson Scan.
In some cases, a message may appear to prompt you to restart the computer. If so, 
make sure Yes, I want to restart my computer now is selected and click Finish.
Mac OS X
1. Insert the scanner software CD-ROM in your CD-ROM or...

Scanning Problems318
6. Select Uninstall from the pull-down menu at the top and click the Uninstall button.
Uninstalling the Epson Creativity Suite
Follow the instructions in the section for your operating system to uninstall the Epson 
Creativity Suite.
Windows
Note:
❏The illustrations in this section show Windows XP screens. They may be different from the 
screens for your operating system.
❏To uninstall programs in Windows XP or 2000, you need to log on as a user with a Computer 
Administrator account...

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2. Click EPSON Attach to Email in the list of currently installed programs and click 
Change/Remove (Windows XP or 2000) or Add/Remove (Windows Me or 98 SE).
3. When the confirmation window appears, click Yes.
4. Follow the on-screen instructions to uninstall Epson Attach to Email.
5. Repeat steps 2 through 4 for each of the following programs in the Epson Creativity 
Suite:
❏Epson Copy Utility 3
❏Epson Easy Photo Print
❏Epson File Manager
❏Epson Scan Assistant
Note:
Additional...

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3. Double-click the EPSON Creativity Suite folder, then open the folder for the program 
you want to uninstall. (If there are additional folders for specific language versions, 
open the folder for the language you installed.)
4. If you see an Uninstaller icon, double-click it. Then enter your password or 
pass-phrase as necessary and follow the on-screen instructions. When you are 
finished, go to step 9.
If you see only an Installer icon, double-click it. Then enter your password...