Epson AcuLaser CX21N User Manual

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1. Raise the scanner unit.
c
Caution:
Do not touch the lever under the scanner unit when you open or close the unit. Touching 
it will cause the document cover of the scanner unit to fall down, which may damage the 
product and cause injury.
2. Open cover C, then raise the two green levers on the fuser unit to unlock it.
 

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3. Open cover E, and then cover F.
4. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed 
paper.
5. Close cover F, and then cover E.
 

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6. Push down the two green levers on the fuser unit, then close cover C.
7. Lower the scanner unit to the original position.
Jam MP (MP tray)
Follow the steps below to clear paper jams at the MP tray.
 

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1. Open the MP tray cover and remove all paper that is loaded.
2. Gently pull out any sheets of paper that have fed part way into the product.
3. Reload the paper and close the MP tray cover.
 

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4. Open and close cover A.
Note:
After removing the jammed paper from the MP tray, you need to open and close any cover 
except the MP tray cover to clear the error message.
Jam LC/G (optional paper cassette and cover G)
Follow the steps below to clear paper jams at the optional paper cassette unit and cover G. 
1. Pull out the paper cassette from the optional paper cassette unit.
 

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2. If you find any jammed paper, gently pull out any sheets of paper that have fed part way 
into the product.
3. Reinsert the paper cassette.
If the jammed paper is not visible inside the optional paper cassette unit, or to check if 
there is any jammed paper inside cover G, proceed to step 4.
 

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4. Open cover G.
5. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed 
paper.
 

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6. Close cover G.
When transparencies are jammed at the MP tray
When transparencies are jammed, follow the steps below to clear the jam.
1. Open the MP tray cover and remove all transparencies that are loaded.
 

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2. Open cover E. Then, gently pull out any transparencies with both hands. Be careful not 
to tear the jammed transparency.
3. Reload the transparencies into the MP tray.
Note:
After removing the jammed paper from the MP tray, you need to open and close any cover 
except the MP tray cover to clear the error message.
Paper jams in the Auto Document Feeder
1. Open the Auto Document Feeder’s cover.
 

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2. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed 
paper. If you cannot pull out the jammed paper, proceed to the next step.
3. Gently pull out any sheets of paper by rolling the knob as illustrated below.
4. Close the Auto Document Feeder’s cover.
Paper Handling Problems
Paper does not feed properly
Cause What to do