Epson AcuLaser CX21N User Manual

Scanning Problems321
3. Open the Windows Control Panel and double-click the Add or Remove Programs icon 
(Windows XP) or the Add/Remove Programs icon (Windows Me, 98 SE, or 2000).
4. Click (model name) User’s Guide in the list of currently installed programs and click 
Change/Remove (Windows XP or 2000) or Add/Remove (Windows Me or 98 SE).
5. When the confirmation window appears, click Yes.
6. Follow the on-screen instructions to uninstall the User’s Guide.
Mac OS X
Drag the following folder and icon...

Scanning Problems322
Printed colors are different from those in the original image.
Exact color matching is very difficult. Check your software or contact the manufacturer of 
your product for information on color matching and calibration.
ADF Scanning Problems
A blank copy is output even though an original is set on the Auto 
Document Feeder during scanning.
Check if the ADF unit or ADF cover is closed firmly.
You cannot scan using the Auto Document Feeder.
Try one or more of the following solutions:...

Scanning Problems323
Paper jams in the Auto Document Feeder.
1. Open the Auto Document Feeder’s cover.
2. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed 
paper. If you cannot pull out the jammed paper, proceed to the next step.
 

Scanning Problems324
3. Gently pull out any sheets of paper by rolling the knob as illustrated below.
4. Close the Auto Document Feeder’s cover and turn the product on.
You cannot scan multiple documents.
Make sure your application can scan multiple images.
 

Copying Problems325
Chapter 17 
Copying Problems
Copy Operational Problems
The product does not copy
Try one or more of the following solutions.
❏Make sure media is loaded in the MP tray or the paper cassette. See Loading Paper 
on page 36.
❏Make sure the original is loaded correctly. See Setting Originals to Copy on page 197.
❏Make sure the correct device is selected. The product you are intending to use is 
selected in the Printer field as the current device when you press the xB&W Start or 
xColor...

Copying Problems326
The information on the back side or background color is printed on 
the copy
Copies are blank, or images are missing or faded
Try one or more of the following solutions.
❏The sealing tape might still be in the toner cartridge. Remove the toner cartridge, pull 
out the sealing tape, and reinstall the toner cartridge. See Replacing a toner cartridge 
on page 278.
❏If the toner cartridge is low on toner, the copies will be faded. Replace the toner 
cartridge with a new one. 
You may not...

Copying Problems327
❏The accuracy of the copy depends on the quality and size of the original. Try adjusting 
the contrast with the product. If your original is too light, the copy might not be able to 
compensate, even if you adjust the contrast.
❏If the original have a colored background, images in the foreground might blend too 
much or the background might appear in a different shade. Adjust the settings before 
copying or enhance the image after it has been copied.
Improving copy quality
Try one or...

Copying Problems328
The background is dark and dirty
Make sure you have the correct copy quality settings. Try adjusting the settings. See 
Making Changes to Copy Settings on page 199.
Black vertical lines appear on the scanned image or the image is 
all black. 
Make sure if the transportation lock on the left side of the document table is set in the   
unlocked position. The transportation lock must always be set in the   unlocked position 
except when transporting the product. See Scan Settings on page...

Copying Problems329
2. Open the Auto Document Feeder’s cover.
3. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed 
paper. If you cannot pull out the jammed paper, proceed to the next step.
4. Gently pull out any sheets of paper by rolling the knob as illustrated below.
5. Close the Auto Document Feeder’s cover and turn the product on.
You cannot scan using the Auto Document Feeder.
Try one or more of the following solutions:
❏Make sure either the Office Mode or the...

Copying Problems330
❏Make sure ADF-Single-sided or ADF-Double-sided is selected as the document 
source in EPSON Scan.
❏If the Auto Document Feeder is open, close it and then try again. If the Auto Document 
Feeder is already open while you are scanning, remove any jammed paper; reload any 
document not yet scanned and then restart EPSON Scan.
❏Remove any jammed paper, and then reload the document and restart EPSON Scan.
❏Check if the ADF pickup roller is dirty. If the pickup roller is not clean, wipe it...