Epson AcuLaser CX21N User Manual

Faxing Problems331
Chapter 18 
Faxing Problems
Sending and Receiving Faxes Problems
The document stops feeding during faxing
Try one or more of the following solutions.
❏The maximum length of a page you can load is 355.6 mm. Faxing a longer page stops 
at 355.6 mm. The minimum page size for the Auto Document Feeder is 182 × 257 mm 
(7.1 × 10.1 in.). If the item is too small, it can jam inside the Auto Document Feeder.
❏If there is no jam and it has been less than one minute, wait a moment before pressing...

Faxing Problems332
Outgoing fax calls keep dialing
The product will automatically redial a fax number if the Auto Redial Tries setting is set 
between 1 and 99. To stop the redials while the product is dialing, press the yCancel 
button. Change the redial settings if necessary.
Faxes you send are not arriving
Try one or more of the following solutions.
❏Call the recipient to make sure the fax machine is on and ready to receive faxes.
❏Make sure the fax is still waiting in memory. A fax might be in memory...

Faxing Problems333
Faxes are transmitting or being received very slowly
Try one or more of the following solutions.
❏Check if you are sending or receiving a very complex fax. A complex fax, such as one 
with many graphics, takes longer to be sent or received.
❏Check if the receiving fax machine has a slow modem speed. The product only sends 
the fax at the fastest modem speed the receiving fax machine can use.
❏Check if the resolution at which the fax was sent or received is very high. A higher...

Faxing Problems334
The scanned area is inappropriate. 
Make sure if the transportation lock on the left side of the document table is set in the   
unlocked position. The transportation lock must always be set in the   unlocked position 
except when transporting the product. See Scan Settings on page 254. 
Faxes are not printing or are printing incorrectly
Make sure there is media in the MP tray or the paper cassette. If there is no media, load 
the MP tray or the paper cassette. Any faxes received while...

Other Problems335
Chapter 19 
Other Problems
Clearing Jammed Paper
If paper becomes jammed in the product, the Print light (green) goes off and Error light 
(red) is lit. The product’s LCD panel and EPSON Status Monitor provide alert messages.
Clear the paper jam by following the order of the indicated cover names displayed on the 
control panel or EPSON Status Monitor.
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed paper.
❏Do not remove jammed paper...

Other Problems336
1. Raise the scanner unit.
c
Caution:
Do not touch the lever under the scanner unit when you open or close the unit. Touching 
it will cause the document cover of the scanner unit to fall down, which may damage the 
product and cause injury.
2. Open cover C.
 

Other Problems337
3. Raise the two green levers of the fuser unit to unlock it.
4. Hold the guide up by holding the green tab, and gently pull out any sheets of paper. Be 
careful not to tear the jammed paper.
w
Warning:
Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or 
the surrounding areas. If the product has been in use, the fuser and the surrounding 
areas may be very hot.
 

Other Problems338
5. Push down the two green levers of the fuser unit.
6. Close cover C.
 

Other Problems339
7. Lower the scanner unit to the original position.
Jam E (cover E)
Follow the steps below to clear paper jams at cover E.
1. Open cover E.
 

Other Problems340
2. Gently pull out any sheets of paper with both hands. Be careful not to tear the jammed 
paper. 
3. Close cover E.
Jam F (cover F)
Follow the steps below to clear paper jams at cover F.
Note:
Before raising the scanner unit, make sure that the document cover is closed firmly.