Epson AcuLaser CX11NFCT User Manual

Status and Error Messages101
Offline The CX11N is not ready to print. Press the xB&W Start or 
xColor Start
 button. 
Optional RAM error Turn off the CX11N, check if the optional memory is installed 
correctly, and turn it on again. If the error occurs again, contact 
Epson as described on page 128.
Paper Out source 
sizeThere is no paper in the specified paper source. Load paper of the 
size indicated into the paper source.
Release Carriage 
LockAn error occurred when you moved the transportation lock...

102Solving Problems
Printing Problems
Operation Problems
Problem Solution
The Print light does 
not turn on Turn off the CX11N, connect the power cord securely to the 
CX11N and the electrical outlet, and turn it back on. 
 The electrical outlet may be controlled by a switch or 
automatic timer. Make sure the switch is turned on and plug 
another electrical device into the outlet to check whether the 
outlet is working properly.
 If the CX11N still doesn’t work, contact Epson as described on 
page 128....

Printing Problems103
Print Quality Problems
Problem Solution
The printout 
background seems 
dark or speckled You may not be using the correct type of paper for the CX11N. 
If the surface of your paper is too rough, printed characters 
may appear distorted or broken. For best results, use Epson 
special paper, or smooth, high-quality copier paper. See 
page 12 for information on choosing paper types.
 The paper path inside the product may be dusty. Print three 
pages containing only one character per...

104Solving Problems
Miscellaneous Printing Problems
Problem Solution
You cannot print in 
colorBlack is selected as the Color setting in the printer driver, 
change the setting to Color.
 The color setting in the application you are using is not 
appropriate for color printing. Check your application 
documentation for details. 
The printout color 
differs when printed 
from different 
printersThe printer driver default settings and color tables vary by product 
model. Set the gamma setting to 1.8 in the...

Scanning Problems105
Scanning Problems
Operation Problems
If you have problems scanning check your:
■Interface connections
■Computer setup and software installation 
■Software instructions for scanning steps 
Check the Start Here sheet to see if you set up your CX11N correctly. Also, check 
your computer and software documentation for possible solutions.
Problem Solution
The product does not 
scan Wait until the Print light stays on in green (ready for scanning).
 Your CX11N may not work properly if you...

106Solving Problems
Problems Using the Scanning Software
Scan Quality Problems
Problem Solution
You cannot start 
EPSON Scan Make sure the CX11N is turned on.
 Turn off the CX11N and your computer, and check the 
connection between them.
 Make sure the CX11N is selected in your application software.
 In the Windows Device Manager menu, make sure CX11N 
appears under Imaging devices hardware type without a 
question (?) or an exclamation (!) mark, or as an Unknown 
devices hardware type. If so, uninstall...

Scanning Problems107
The image is 
distorted or blurred  Make sure the document is flat against the document table.
 Do not move the document while scanning.
 Change the Display Gamma setting for your output device, 
such as a monitor or the CX11N, in the Configuration window.
Unsharp Mask Filter in Professional Mode. 
Color Control and check Continuous auto exposure in 
the Configuration window, or click the Auto Exposure button 
in the Professional Mode.
 Change the Resolution setting for your scan....

108Solving Problems
Color Matching Problems
Poor character 
recognition during 
OCR (optical 
character recognition) 
scanning Make sure the document is perfectly aligned on the document 
table. Align the vertical and horizontal lines with the scales at 
the top and side of the document.
Black&White as the Image Type setting. In 
Professional Mode, select None for the B&W Option setting. 
Then adjust the Threshold setting. 
The image is larger or 
smaller than the 
original  The image size and resolution...

Copying Problems109
ADF Scanning Problems (CX11NF Only)
Copying Problems
Operation Problems
Copy Quality Problems
Problem Solution
You cannot scan 
using the Auto 
Document FeederOffice Mode or Professional Mode in EPSON Scan.
 Make sure ADF is selected as the Document Source setting in 
EPSON Scan.
 If the Auto Document Feeder is open, close it and then try 
again. 
 Remove any jammed paper, then reload the document and 
restart EPSON Scan. 
Problem Solution
The CX11N does not 
copy  Make sure paper is...

110Solving Problems
ADF Copying Problems (CX11NF Only)
Copies are blank, 
or images are 
missing or faded  The sealing tape may still be in the toner cartridge. Remove the 
toner cartridge, pull out the sealing tape, and reinstall the toner 
cartridge as described on page 82.
 If the toner cartridge is low on toner, the copies will be faded. 
Replace the toner cartridge with a new one. 
 The accuracy of the copy depends on the quality and size of the 
original. Try adjusting the Contrast. If your...