Epson AcuLaser CX11NFCT User Manual

							Status and Error Messages101
Offline The CX11N is not ready to print. Press the xB&W Start or 
xColor Start
 button. 
Optional RAM error Turn off the CX11N, check if the optional memory is installed 
correctly, and turn it on again. If the error occurs again, contact 
Epson as described on page 128.
Paper Out source 
sizeThere is no paper in the specified paper source. Load paper of the 
size indicated into the paper source.
Release Carriage 
LockAn error occurred when you moved the transportation lock to the 
 locked position. To clear the error message, move the 
transportation lock to the  unlocked position. Then press the 
xB&W Start or xColor Start button to restart the incomplete 
scanning job. 
Replace Toner 
C/M/Y/KThe indicated toner cartridge is empty. Replace the cartridge with 
a new one. See page 83 for instructions.
Scanner ADF error You turned on the CX11NF with the ADF installed. Turn off the 
CX11NF, install the ADF, and turn it on again. If the error occurs 
again, contact Epson as described on page 128.
Scanner Cover Open The ADF cover is open. Close the ADF cover. 
Scanner error An internal scanner error occurred. Turn off the CX11N, wait 
several minutes, then turn it on again. If the error occurs again, 
contact Epson as described on page 128.
Sleep mode  Send a print job to the CX11N or press a mode button to exit 
sleep mode. 
Message Action
 
						

							102Solving Problems
Printing Problems
Operation Problems
Problem Solution
The Print light does 
not turn on Turn off the CX11N, connect the power cord securely to the 
CX11N and the electrical outlet, and turn it back on. 
 The electrical outlet may be controlled by a switch or 
automatic timer. Make sure the switch is turned on and plug 
another electrical device into the outlet to check whether the 
outlet is working properly.
 If the CX11N still doesn’t work, contact Epson as described on 
page 128.
The CX11N does not 
print (Print light off)Press the xB&W Start or xColor Start button to switch the 
product to ready status.
The Print light is on 
but nothing prints Your computer may not be securely connected to the CX11N. 
Check the connections at both ends. See the Start Here sheet 
for connecting instructions. 
 Your application software is not set up correctly. Make sure 
that the CX11N is selected in your software.
Information about the 
toner cartridges or 
photoconductor on 
the LCD seems 
incorrect The time interval specified in the Consumables Info Settings 
window is too long, causing a difference in the information. 
Shorten the time interval or press the Get Information Now 
button on the Consumables Info Settings window.
Printout is garbled  The interface cable may not be securely connected. Make sure 
both ends of the interface cable are fully plugged in. 
 You may not be using the interface cable with the correct 
specifications. See page 129 for details.
Status sheet does 
not print correctlyYour product may be damaged. Contact Epson as described on 
page 128. 
 
						

							Printing Problems103
Print Quality Problems
Problem Solution
The printout 
background seems 
dark or speckled You may not be using the correct type of paper for the CX11N. 
If the surface of your paper is too rough, printed characters 
may appear distorted or broken. For best results, use Epson 
special paper, or smooth, high-quality copier paper. See 
page 12 for information on choosing paper types.
 The paper path inside the product may be dusty. Print three 
pages containing only one character per page to clean the 
internal components.
 Clean the print head as described on page 93.
Toner smudges 
appear on your 
printout Your paper may be moist or damp. Load new paper. Do not 
store your paper in a humid or damp environment. 
 You may not be using the correct type of paper for the CX11N. 
For best results, use Epson paper. See page 12 for information 
on choosing paper types.
 The paper path inside the product may be dusty. Print three 
pages containing only one character per page to clean the 
internal components.
 There may be a problem with the photoconductor. Replace the 
photoconductor as described on page 86.
 If you still have toner smudging, contact Epson as described 
on page 128.
Areas are missing in 
the printed image Your paper may be moist or damp. Load new paper. Do not 
store paper in a humid or damp environment.
 You may not be using the correct type of paper for the CX11N. 
For best results, use Epson paper. See page 12 for information 
on choosing paper types. 
The non-printed side 
of the page has toner 
smudgesToner may have spilled onto the paper feed path. Print three 
pages containing only one character per page to clean the internal 
components.
 
						

							104Solving Problems
Miscellaneous Printing Problems
Problem Solution
You cannot print in 
colorBlack is selected as the Color setting in the printer driver, 
change the setting to Color.
 The color setting in the application you are using is not 
appropriate for color printing. Check your application 
documentation for details. 
The printout color 
differs when printed 
from different 
printersThe printer driver default settings and color tables vary by product 
model. Set the gamma setting to 1.8 in the More Settings 
window in the printer driver, then print again. If you still do not 
get the colors you expect, adjust the colors using the slide bars. 
For details about the More Settings window, see page 21 for 
Windows, or see page 26 for Macintosh.
The color in your 
printout looks 
different from the 
screen colors Printed colors cannot exactly match the colors on your monitor 
screen, since printers and monitors use different color 
systems: monitors use RGB (red, green, and blue), and 
printers use CMYK (cyan, magenta, yellow, and black). 
Although it is difficult to match colors perfectly, selecting the 
printer driver’s ICM setting (for Windows) or ColorSync 
setting (for Macintosh) can improve color matching. For 
details, see page 21 (for Windows) and page 26 (for 
Macintosh).
 For Macintosh, the System Profile setting may not be in use. 
To apply ColorSync properly, your input device and application 
must support ColorSync, and you must use a System Profile 
for your monitor. 
 You may have selected PhotoEnhance™ in the printer driver. 
PhotoEnhance corrects the contrast and brightness of the 
original image, so it may not be suitable for printing vivid 
images. 
 
						

							Scanning Problems105
Scanning Problems
Operation Problems
If you have problems scanning check your:
■Interface connections
■Computer setup and software installation 
■Software instructions for scanning steps 
Check the Start Here sheet to see if you set up your CX11N correctly. Also, check 
your computer and software documentation for possible solutions.
Problem Solution
The product does not 
scan Wait until the Print light stays on in green (ready for scanning).
 Your CX11N may not work properly if you use a USB cable 
other than the one supplied by Epson. Use the USB cable that 
comes with your CX11N.
 The product may not work properly when connected to the 
computer through more than one USB hub. Connect the 
product directly to the computer’s USB port or through one 
hub only.
Pressing the Start 
button does not start 
scanning  Make sure EPSON Scan, EPSON Creativity Suite, and Presto! 
PageManager are installed on your computer.
 For Windows XP users: 
From the Start menu, select Settings, then Control Panel. 
Double-click Scanners and Cameras, then right-click EPSON 
AL-CX11 and select Properties from the pop-up menu. Click 
the Events tab and make sure EPSON Scan is selected as the 
application for the Scan Button event. 
 For Windows Me, 98, and 2000 users:
Click the Events tab in the Properties window in the Printers 
utility and make sure the Disable device events check box is 
clear. Also, make sure the correct button is selected in the 
Scanner events list box, and the correct application in the Send 
to this application list is selected.
 For Mac OS X users: 
In Classic mode, the xB&W Start or xColor Start button is 
disabled. Quit Classic mode. 
 
						

							106Solving Problems
Problems Using the Scanning Software
Scan Quality Problems
Problem Solution
You cannot start 
EPSON Scan Make sure the CX11N is turned on.
 Turn off the CX11N and your computer, and check the 
connection between them.
 Make sure the CX11N is selected in your application software.
 In the Windows Device Manager menu, make sure CX11N 
appears under Imaging devices hardware type without a 
question (?) or an exclamation (!) mark, or as an Unknown 
devices hardware type. If so, uninstall EPSON Scan, then 
reinstall it following the instructions in your Start Here sheet.
The scanner software 
does not work 
properly  For Windows users:
Double-click the Scanners and Cameras icon in the Control 
Panel. Delete the CX11N icon and reinstall EPSON Scan as 
described in your Start Here sheet. 
 Make sure your computer meets the system requirements on 
page 129 and for the software you are using.
 Make sure the computer has enough memory for your 
software. If it does not, see your software and computer 
documentation for instructions on freeing up available memory 
or upgrade your RAM. 
Problem Solution
Your original is not 
scanned or only a 
few dots appear as 
the scanned image  Make sure the document is placed on the document table with 
the side to be scanned facing down. 
 When scanning with the Black&White setting in Home Mode 
or Professional Mode, adjust the Threshold setting.
Black vertical lines 
appear on the 
scanned image or the 
image is all black Make sure the transportation lock on the left side of the 
document table is set in the unlocked position.
Straight lines in your 
original come out 
jagged in the scanned 
imageMake sure the document is perfectly straight on the document 
table. Align the vertical and horizontal lines with the scales at the 
top and side of the document table.
 
						

							Scanning Problems107
The image is 
distorted or blurred  Make sure the document is flat against the document table.
 Do not move the document while scanning.
 Change the Display Gamma setting for your output device, 
such as a monitor or the CX11N, in the Configuration window.
Unsharp Mask Filter in Professional Mode. 
Color Control and check Continuous auto exposure in 
the Configuration window, or click the Auto Exposure button 
in the Professional Mode.
 Change the Resolution setting for your scan.
Colors are patchy or 
distorted at the 
edges of the image If your original is very thick or warped at the edges, cover the 
edges with paper to block external light.
 Adjust the Gamma setting in the Histogram Adjustment 
window in Professional Mode.
The image is too dark  Check the Brightness setting using the Image Adjustment 
window in Home Mode, or the Histogram Adjustment window 
and the Image Adjustment window in Professional Mode.
 Check the brightness and contrast settings of your monitor.
Color Control and check Continuous auto exposure in 
the Configuration window, or click the Auto Exposure button 
in Professional Mode.
 Change the Display Gamma setting for your output device, 
such as a monitor or CX11N, in the Configuration window.
 Change the Destination setting in Home Mode or Professional 
Mode.
Moiré (crosshatch) 
patterns appear in the 
scanned image When you scan printed materials, interference can occur due to 
the difference between the pitches of the scanning and the 
halftone screens.
Try one or more of the following solutions:
 Select the Descreening Filter in Home or Professional Mode.
 In Professional Mode, set the Screen Ruling of the 
Descreening Filter setting to an appropriate setting for your 
document.
 Deselect Clear Unsharp Mask Filter in Professional Mode.
 Place a transparent sheet, such as an overhead projector 
sheet, between your original and the document table.
 Reposition your original slightly.
 Make the image size slightly smaller.
Problem Solution
 
						

							108Solving Problems
Color Matching Problems
Poor character 
recognition during 
OCR (optical 
character recognition) 
scanning Make sure the document is perfectly aligned on the document 
table. Align the vertical and horizontal lines with the scales at 
the top and side of the document.
Black&White as the Image Type setting. In 
Professional Mode, select None for the B&W Option setting. 
Then adjust the Threshold setting. 
The image is larger or 
smaller than the 
original  The image size and resolution settings of your software 
determine the size of the printed image. Do not use the size of 
the image on your monitor to judge the printed size.
 Change the Target Size setting in Home or Professional Mode. 
Problem Solution
Colors on your 
monitor screen are 
different from those 
in the original image Try different combinations of the image settings in your 
scanner software, especially the data format (bits, pixel and 
color), gamma correction, and color correction settings. 
 Check the color matching and color management capabilities 
of your computer, display adapter, and software. Some 
computers can change the color palette to adjust the colors on 
your screen. See your software and hardware manuals for 
details. 
 Use the color management system for your computer: ICM for 
Windows or ColorSync for Macintosh. For Windows, add a 
color profile that matches your monitor.
 Exact color matching is very difficult. Check your software and 
monitor documentation for information on color matching and 
calibration. 
Printed colors are 
different from those 
in the original imageExact color matching is very difficult. Check your software or 
contact the manufacturer of your product for information on color 
matching and calibration.
Problem Solution
 
						

							Copying Problems109
ADF Scanning Problems (CX11NF Only)
Copying Problems
Operation Problems
Copy Quality Problems
Problem Solution
You cannot scan 
using the Auto 
Document FeederOffice Mode or Professional Mode in EPSON Scan.
 Make sure ADF is selected as the Document Source setting in 
EPSON Scan.
 If the Auto Document Feeder is open, close it and then try 
again. 
 Remove any jammed paper, then reload the document and 
restart EPSON Scan. 
Problem Solution
The CX11N does not 
copy  Make sure paper is loaded in the MP Tray or the paper 
cassette. See page 7 for instructions.
 Make sure the original is placed face-down on the document 
table or face-up in the Auto Document Feeder. See page 14. 
Problem Solution
Print quality is not 
goodYou may not be using the correct type of paper for copying. The 
available paper types for copying are not the same as that for 
printing. Depending on the paper source, the following paper types 
are available for copying.
MP tray: Plain paper, Letterhead, Recycled paper, Colored paper, 
Transparencies, Labels 
Optional paper cassette: Plain paper, Letterhead, Recycled 
paper, Colored paper
Coated paper, thick paper, and papers such as postcards or 
envelopes are not available for copying. 
 
						

							110Solving Problems
ADF Copying Problems (CX11NF Only)
Copies are blank, 
or images are 
missing or faded  The sealing tape may still be in the toner cartridge. Remove the 
toner cartridge, pull out the sealing tape, and reinstall the toner 
cartridge as described on page 82.
 If the toner cartridge is low on toner, the copies will be faded. 
Replace the toner cartridge with a new one. 
 The accuracy of the copy depends on the quality and size of the 
original. Try adjusting the Contrast. If your original is too light, the 
CX11N might not be able to compensate, even if you adjust the 
contrast.
 If the original has a colored background, images in the 
foreground may blend too much or the background may be in a 
different shade. 
Completely blank 
pages are output  You may have loaded the original upside down. In the Auto 
Document Feeder, load the original with the short edge facing in 
and the side to be scanned facing up. On the document table 
place the original face-down with the top left corner of the 
document located in the lower right corner of the glass.
 The paper may be too damp or rough. Load new paper of another 
type. 
 The toner might be out.
Problem Solution
A blank copy is 
output  Make sure the ADF and the ADF cover are closed firmly.
 Make sure the paper is loaded correctly.
Problem Solution