Epson AcuLaser CX11NFCT User Manual

							Paper Handling Problems111
Paper Handling Problems
If paper jams, see page 112. 
Problem Solution
Paper does not feed 
properly  The paper guides may not be set correctly. Make sure the 
paper guides in all the cassettes are set in the correct paper 
size positions.
 The paper source setting may be incorrect. Make sure that you 
have selected the correct paper source in your application. 
 There may be no paper in the cassettes. Load paper into the 
selected paper source.
 Too many sheets may be loaded in the MP Tray or cassettes. 
For the maximum paper capacity for each paper source, see 
page 7.
 Curled paper is loaded. Straighten the paper or load new 
paper.
 If paper does not feed from the optional paper cassette, it may 
not be installed properly. For instructions on installing it, see 
page 9.
Problems Using 
OptionsTo confirm your options are installed correctly, print a status 
sheet. See page 127 for details. 
Paper does not feed 
from the optional 
paper cassette The optional paper cassette may not be installed properly. See 
page 9 for installation instructions. 
 Make sure you have selected the correct paper source in your 
application.
 If necessary, load paper into the selected paper source.
 Make sure that you have not tried to load too many sheets of 
paper. The cassette can hold a maximum of 500 sheets of 
20 lb. paper. 
 Make sure that the correct paper size is selected in the Tray 
Menu on the control panel.
 
						

							112Solving Problems
Clearing Jammed Paper
If paper becomes jammed, the Print light turns off and the red Error light turns on. 
The LCD panel and EPSON Status Monitor 3 display error messages that indicate 
the cover area affecting the paper jam. See the corresponding sections here for the 
cover letter indicated in the error messages. 
Precautions for Clearing Jammed Paper
Follow these precautions when clearing jammed paper: 
■Do not remove jammed paper by force. Torn paper can be difficult to remove and 
may cause other paper jams. Pull it gently to avoid tearing.
■Always remove jammed paper with both hands to avoid tearing it.
■If jammed paper remains in the product, or if it is jammed in an area not 
mentioned in this section, contact Epson as described on page 128. 
■Make sure you load the same paper type as the selected Paper Type setting in the 
printer driver.
Warning: 
Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, 
or the surrounding areas. If you have been using the CX11N, the fuser and the 
surrounding areas may be very hot.
Do not insert your hand deep into the fuser; some components are sharp and may 
cause injury.
 
						

							Clearing Jammed Paper113
Removing Jams From Cover C
Note: 
Before lifting up the scanner, make sure that the document cover is closed.
1. Flip back the scanner.
Warning: 
Do not touch the lever under the scanner or the document cover may fall down, 
damaging the CX11N and causing injury.
Don’t touch
 
						

							114Solving Problems
2. Open cover C.
3. Lift up the two green levers on the fuser to unlock the guide.
 
						

							Clearing Jammed Paper115
4. Flip up the guide using the green tab and gently pull out any sheets of paper. Be 
careful not to tear the jammed paper.
Warning: 
Be careful not to touch the fuser, which is marked CAUTION HIGH 
TEMPERATURE, or the surrounding areas. If you have been using the CX11N, 
the fuser and surrounding areas may be very hot.
5. Gently lay the guide down.
6. Push down the two green levers on the fuser to lock it.
7. Close cover C, then return the scanner to the original position.
 
						

							116Solving Problems
Removing Jams From Cover E
1. Open cover E on the back of the CX11N.
2. Gently pull out any paper with both hands. Be careful not to tear the jammed 
paper. 
3. Close cover E.
 
						

							Clearing Jammed Paper117
Removing Jams From Cover F
Note: 
Before raising the scanner, make sure the document cover is closed. 
1. Flip back the scanner.
Warning: 
Do not touch the lever under the scanner or the document cover may fall down, 
damaging the CX11N and causing injury.
Don’t touch
 
						

							118Solving Problems
2. Open cover C, then pull up the two green levers on the fuser to unlock the guide.
3. Open cover E on the back, then open cover F.
 
						

							Clearing Jammed Paper119
4. Gently pull out paper with both hands. Be careful not to tear the jammed paper.
5. Close cover F and cover E.
6. Push down the two green levers on the fuser, then close cover C.
7. Lower the scanner to its original position.
 
						

							120Solving Problems
Removing Jams From the MP Tray
1. Open the MP tray cover and remove any loaded paper.
2. Gently pull out any sheets of paper that have fed part way into the product.
3. Reload the paper and close the MP tray cover.