Epson AcuLaser CX11NFCT User Manual

							Cleaning the CX11N91
11. Slide out and flip open the output tray extension, if necessary.
12. Slowly push down the scanner to its original position.
Cleaning the CX11N
If the CX11N’s outer case is dirty or dusty, turn off the CX11N and clean it with a 
soft cloth moistened with mild detergent.
Caution: 
Never use alcohol or paint thinner to clean the CX11N; these chemicals can damage 
the components and the case. Be careful not to get water on the CX11N mechanisms 
or any electrical components.
To clean other parts of the CX11N, see these sections:
■“Cleaning the Pickup Roller” on page 92
■“Cleaning the Print Head” on page 93
■“Cleaning the Exposure Window and Document Table” on page 95
■“Cleaning the ADF Pickup Rollers (CX11NF Only)” on page 96
 
						

							92Maintenance
Cleaning the Pickup Roller
1. Open the MP tray cover and remove any loaded paper.
2. Gently wipe the pickup roller inside the MP tray with a moistened cloth.
Pickup roller
 
						

							Cleaning the CX11N93
Cleaning the Print Head
If there are white vertical lines, you will need to clean the print head. 
1. Pull off the cleaner cover from the right side of the CX11N. 
2. Open cover A.
3. Pull forward on the blue lever inside of the CX11N.
 
						

							94Maintenance
4. Grasp the blue cleaner slowly and move it out and in once.
Note: 
Move the cleaner all the way out and in; otherwise, the CX11N may not be 
cleaned completely.
5. Push in the blue lever inside the CX11N.
6. Close cover A and replace the cleaner cover.
 
						

							Cleaning the CX11N95
Cleaning the Exposure Window and Document 
Table
If you notice a decrease in scan or copy quality, clean the exposure window. You can 
use a soft dry cloth to clean the document table.
Caution: 
Do not spray cleaning solution on the document table glass or the exposure window 
or you will damage the CX11N.
Exposure windowDocument table
 
						

							96Maintenance
Cleaning the ADF Pickup Rollers (CX11NF Only)
If the Auto Document Feeder fails to feed paper, open the ADF cover on the left side. 
Then close the cover and wipe the rollers with a soft moist cloth to remove paper dust.
Pickup rollers
 
						

							Ordering Parts Online97
Ordering Parts Online
The CX11N lets you know when you need new toner cartridges or a new 
photoconductor.
To order toner cartridges or a photoconductor online, click the 
Order Online button 
in the EPSON Status Monitor 3 window or in the printer driver Basic Settings 
window. You see the Order Online window: 
Then click the 
Order Now/Find Dealer button. This opens your internet browser to 
Epson’s web site. 
 
						

							98Maintenance
If you prefer to order by phone, use these product codes. 
Toner Recycle Program 
Save with the Epson Toner Recycle Program! 
Go to www.epson.com/recycle for program details and to print a free pre-addressed 
shipping label for recycling your old toner cartridges.
Part Product code
High Capacity Toner Cartridge (Yellow)  0187
High Capacity Toner Cartridge (Magenta)  0188
High Capacity Toner Cartridge (Cyan)  0189
High Capacity Toner Cartridge (Black)  0190
Standard Capacity Toner Cartridge (Yellow)  0191
Standard Capacity Toner Cartridge (Magenta) 0192
Standard Capacity Toner Cartridge (Cyan) 0193
Photoconductor 1104
 
						

							Solving Problems99
Solving Problems8
Your CX11N displays status and error messages on its LCD screen. This chapter tells 
you how to respond to these and troubleshoot other problems you may encounter. 
Status and Error Messages
Not every message displayed on the LCD screen indicates a problem; some just 
inform you of the current CX11N status. If you see a   to the left of an error message, 
multiple errors have occurred. 
Message Action
C/M/Y/K Toner Low The indicated toner cartridge is near the end of its service life. 
Make sure you have a replacement toner cartridge ready. See 
page 97 to order a toner cartridge. 
Calibrating Printer The product automatically calibrates itself, and will finish in about 
one minute, depending on the status of the CX11N. While this 
message is displayed, do not open any covers or turn off the 
CX11N. 
Cancel All Print Job This message appears when the yCancel button has been 
pressed down for more than three seconds. The CX11N is 
canceling all print jobs in memory, including jobs currently being 
received or printed. 
Cancel Print Job This message appears when the yCancel button has been 
pressed and released within three seconds. The CX11N is 
canceling the current print job. 
Can’t Print The CX11N has received print data from an unintelligible printer 
driver. Make sure you are using the appropriate printer driver.
Check Transparency This is a mismatch between the loaded paper or transparencies 
and the printer driver setting for your paper or transparencies. 
Paper may be jammed in the MP tray (E). To clear the jam, see 
page 123.
 
						

							100Solving Problems Check Paper Size The paper size setting is different from the size of the loaded 
paper. Load the correct size of paper in the specified paper 
source. To clear this error, select Clear Warning from Reset. See 
page 73 for instructions.
Check Paper Type The loaded paper type does not match the paper type setting in 
the printer driver. Check that you loaded the correct paper size 
and type in the current paper source. To clear this error, select 
Clear Warning from Reset. See page 73 for instructions.
Cover open error 
(CX11NF only) The ADF cover is open. Close the ADF cover, and try scanning 
again.
Cover X Open The specified cover is not closed completely. Open the cover, 
then close it securely. 
Document Error You are trying to copy an original that is not supported by the 
product. Remove the original from the document table.
Fax error You turned on the CX11NF without the fax module installed. Turn 
off the CX11NF, install the fax module, and turn it on again. If the 
error occurs again, contact Epson as described on page 128.
Form Feed The CX11N is ejecting paper after you pressed the
 xB&W Start 
or xColor Start button, then held down the
 xB&W Start or 
xColor Start
 button for more than three seconds.
Install C/M/Y/K 
TnrCartThe indicated toner cartridges are not installed in the product. 
Install the Cyan, Magenta, Yellow, or Black cartridges, as 
indicated. See page 82 for instructions.
Insufficient memory Wait for a few minutes until the current copy job is finished. Then 
try copying again. If it still doesn’t work, you need to add more 
memory.
When you place multiple documents on the ADF and when you 
make continuous high-quality (600 dpi) color copies using the 
ADF with the default memory (128MB), the CX11NF may have 
insufficient memory to copy. We recommend adding a memory 
module so that the total memory size is 256MB or higher.
Manual Duplex Printing on one side of the paper is finished in manual duplex 
mode. Reload the printed paper into the MP tray and press the 
xB&W Start
 or xColor Start button to continue.
Mem Overflow The CX11N has insufficient memory to perform the current task. 
Press the xB&W Start or xColor Start
 button to resume 
printing, or press the yCancel
 button to cancel the print job.
Network module 
errorTurn off the CX11N, check if the network module is installed 
correctly, and turn it on again. If the error occurs again, contact 
Epson as described on page 128.
Message Action