Epson AcuLaser C2900DN User Manual
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3. Lift the lever of the optional duplex unit. 4. Hold both sides of the optional duplex unit, and then pull out the optional duplex unit. 5. Close the front cover. Epson AcuLaser C2900 Series User’s Guide Maintenance 231
6. Reconnect the power cord to the power connector and turn on the printer. Removing the Optional 250-Sheet Paper Cassette Unit 1. Turn off the printer. 2. Disconnect the power cord from the power connector on the rear of the printer. Epson AcuLaser C2900 Series User’s Guide Maintenance 232
3. Pull the standard 250-sheet tray out of the printer about 200 mm. Hold the standard 250-sheet tray with both hands, and remove it from the printer. 4. Remove the two screws joining the printer and the optional 250-sheet paper cassette unit by unscrewing them with a coin or similar object. 5. Gently lift the printer off the optional 250-sheet paper cassette unit, and place it on a level surface. Epson AcuLaser C2900 Series User’s Guide Maintenance 233
c Caution: Two people are required to lift the printer. 6. Insert the standard 250-sheet tray into the printer, and push until it stops. 7. Reconnect all cables into the rear of the printer and turn on the printer. Epson AcuLaser C2900 Series User’s Guide Maintenance 234
Appendix A Where To Get Help Contacting Epson Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏Product serial number (The serial number label is usually on the back of the product.) ❏Product model ❏Product software version (Click About, Version Info, or similar button in the product software.) ❏Brand and model of your computer ❏Your computer operating system name and version ❏Names and versions of the software applications you normally use with your product Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson support. Help for Users in Taiwan Contacts for information, support, and services are: Epson AcuLaser C2900 Series User’s Guide Where To Get Help 235
World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available. Epson HelpDesk (Phone: +0800212873) Our HelpDesk team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problems ❏Enquiries on repair service and warranty Repair service center: Telephone number Fax number Address 02-23416969 02-23417070 No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan 02-27491234 02-27495955 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105, Taiwan 02-32340688 02-32345299 No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County 235, Taiwan 039-605007 039-600969 No.342-1, Guangrong Rd., Luodong Township, Yilan County 265, Taiwan 038-312966 038-312977 No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan 02-82273300 02-82278866 5F.-1, No.700, Zhongzheng Rd., Zhonghe City, Taipei County 235, Taiwan 03-2810606 03-2810707 No.413, Huannan Rd., Pingzhen City, Taoyuan County 324, Taiwan 03-5325077 03-5320092 1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300, Taiwan 04-23291388 04-23291338 3F., No.510, Yingcai Rd., West Dist., Taichung City 403, Taiwan 04-23805000 04-23806000 No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408, Taiwan 05-2784222 05-2784555 No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan Epson AcuLaser C2900 Series User’s Guide Where To Get Help 236
Telephone number Fax number Address 06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan 07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan 07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan 08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900, Taiwan Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problems ❏Enquiries on repair service and warranty Help for Users in Thailand Contacts for information, support, and services are: World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Epson AcuLaser C2900 Series User’s Guide Where To Get Help 237
Epson Hotline (Phone: (66)2685-9899) Our Hotline team can help you with the following over the phone: ❏Sales enquiries and product information ❏Product usage questions or problems ❏Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information, support, and services are: Epson Hotline (Phone): 84-8-823-9239 Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏Information on product specifications, drivers for download ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline ❏Sales enquiries and product information ❏Technical support Phone (62) 21-572 4350 Fax (62) 21-572 4357 Epson AcuLaser C2900 Series User’s Guide Where To Get Help 238
Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 Yogyakarta Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 Medan Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173 Makassar MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148 Epson AcuLaser C2900 Series User’s Guide Where To Get Help 239
Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏Product information ❏Answers to Frequently Asked Questions (FAQs) ❏Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers: Phone: (852) 2827-8911 Fax: (852) 2827-4383 Help for Users in Malaysia Contacts for information, support, and services are: World Wide Web (http://www.epson.com.my) ❏Information on product specifications, drivers for download ❏Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Trading (M) Sdn. Bhd. Head Office. Epson AcuLaser C2900 Series User’s Guide Where To Get Help 240