Epson AcuLaser C1750N User Manual

Basic Printer Problems
S o m e  p r i n t e r  p r o b l e m s  c a n  b e  e a s y  t o  r e s o l v e .  I f  a  p r o b l e m  o c c u r s  w i t h  y o u r  p r i n t e r ,  c h e c k  e a c h  o f  t h e
following:
❏The power cord is connected to the printer, and to a properly grounded electrical outlet.
❏The printer is turned on.
❏The electrical outlet is not turned off at any switch or breaker.
❏Other electrical equipment plugged into the outlet is working.
❏When your printer is connected to the...

Printing Problems
ProblemAction
Job did not print or incorrect characters
printed.Ensure that Ready appears on the LCD panel before you send a job to print. Press
the 
 (Menu) button to return to Ready.
Ensure that print media is loaded in the printer. Press the 
 (Menu) button to
return to Ready.
Verify that you are using the correct print driver.
Ensure that you are using the correct Ethernet or USB cable and that it is securely
connected to the printer.
Verify that the correct print media size is...

ProblemAction
Print media misfeeds or multiple feeds
occur.Ensure that the print media you are using meets the specifications for your printer.
See also:
“Usable Print Media” on page 93
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the paper width guides and length guide are adjusted correctly.
Ensure that the PSI is securely inserted.
Do not overfill the print media sources.
Do not force print media into the PSI or the MPF when you load it....

Print Quality Problems
Note:
In this section, some procedures use the Printer Setting Utility or Status Monitor. Some procedures that
use the Printer Setting Utility can also be performed using the operator panel.
See also:
❏“Understanding the Printer Menus” on page 132
❏“Printer Setting Utility (Windows Only)” on page 21
❏“Status Monitor (Windows Only)” on page 22
The Output Is Too Light
ProblemAction
The output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount of...

Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Toner Smears or Print Comes Off/Stain on Back Side
ProblemAction
Toner smears or print comes off.
The output has stain on the back side.The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change Plain to Lightweight Cardstock.
1. On the Paper / Output tab in Printing Preferences of the...

Random Spots/Blurred Images
ProblemAction
The printed result has random spots or
is blurred.Ensure that the toner cartridges are installed correctly.
See also:
“Installing a Toner Cartridge” on page 204
If you use non-genuine brand toner cartridges, install genuine brand toner
cartridges.
Clean up the fusing unit.
1. Load one sheet of paper on the MPF, and then print a solid image all over paper.
2. Load the printed sheet with the side to be printed on facing down, and then print
a blank sheet of paper....

Streaks Appear on the Output
If this trouble happens, contact the Epson local representative office or an authorised dealer.
Pitched Color Dots
If this trouble happens, contact the Epson local representative office or an authorised dealer.
Vertical Blanks
Epson AcuLaser C1750 Series     User’s Guide
Troubleshooting     167
 

ProblemAction
The printed result has vertical blanks. Clean inside the printer and perform test print.
1. Clean inside the printer by using the print head cleaning rod.
2. Click Print Test Page in the Properties window of the print driver.
See also:
“Cleaning Inside the Printer” on page 196
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer.
Mottle
ProblemAction
The printed result has mottled...

ProblemAction
The printed result has ghosting. Adjust the transfer bias.
1. Launch the Printer Setting Utility, and click Chart Print on the Diagnosis tab.
2. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
3. Click BTR Refresh Mode on the Printer Maintenance tab.
4. Select the check box next to On, and then click the Apply New Settings button.
5. Click Chart Print on the Diagnosis tab.
6. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is...

ProblemAction
The  printed  result  is  foggy. When the whole is printed light, contact the Epson local representative office or an
authorised dealer.
When the printed page is partly light, start Developer Stir Mode.
1. Launch the Printer Setting Utility, and click Developer Stir Mode on the
Diagnosis tab.
2. Click the Start button.
Note:
If the problem continues even though you have taken suggested actions described above, contact the
Epson local representative office or an authorised dealer....