Digital Projection Projector E-vision Series User Manual

							— 62 — 
TROUBLESHOOTING 
Common problems and solutions 
These guidelines provide tips to deal with problems you may encounter while using the projector. 
If the problem remains unsolved, contact your dealer for assistance. 
Often after time spent troubleshooting, the problem is traced to something as simple as a loose 
connection. Check the following before proceeding to the problem-specific solutions. 
 Use some other electrical device to confirm that the electrical outlet is working. 
 Ensure the projector is turned on. 
 Ensure all connections are securely attached.  
 Ensure the attached device is turned on. 
 Ensure a connected PC is not in suspending mode. 
 Ensure a connected notebook computer is configured for an external display. 
(This is usually done by pressing an Fn-key combination on the notebook.) 
Tips for Troubleshooting 
In each problem-specific section, try the steps in the order suggested. This may help you to solve 
the problem more quickly. 
Try to pin point the problem and thus avoid replacing non-defective parts.  
For example, if you replace batteries and the problem remains, put the original batteries back and 
go to the next step.  
Keep a record of the steps you take when troubleshooting: The information may be useful when 
calling for technical support or for passing on to service personnel. 
  
						

							– 63 – 
LED Error Messages 
ERROR CODE MESSAGES POWER LED TEMP LED READY LED 
RED BLUE RED RED 
System Initial Flash － OFF OFF 
Ready to Power on (Standby) ON － OFF OFF 
System Power on Flash － OFF OFF 
Lamp Lit , System stable  ON OFF ON 
Cooling Flash － OFF OFF 
Over Temperature ON － ON OFF 
Thermal Break Sensor error 4 blinks － OFF OFF 
Lamp Fail 5 blinks － OFF ON 
Lamp Temperature shut down 5 blinks － OFF 1 blinks 
Lamp Short circuit in output detected 5 blinks － OFF 2 blinks 
Lamp End of lamp life detected 5 blinks － OFF 3 blinks 
Lamp did not ignite 5 blinks － OFF 4 blinks 
Lamp extinguished during normal operation 5 blinks － OFF 5 blinks 
Lamp extinguished during run-up phase 5 blinks － OFF 6 blinks 
Lamp voltage got error 5 blinks － OFF 7 blinks 
Lamp ballast got error 5 blinks － OFF 8 blinks 
Ballast watt value is out of range 
(Lamp Normal & Eco mode) 5 blinks － OFF 9 blinks 
Lamp ballast Communication error 5 blinks － OFF 10 blinks 
Lamp ballast power error 5 blinks － OFF 11 blinks 
Fan-1 error 6 blinks － OFF 1 blinks 
Fan-2 error 6 blinks － OFF 2 blinks 
Fan-3 error 6 blinks － OFF 3 blinks 
Fan-4 error 6 blinks － OFF 4 blinks 
Fan-5 error 6 blinks － OFF 5 blinks 
Case Open 7 blinks － OFF OFF 
DAD1000 error 8 blinks － OFF OFF 
Color wheel error 9 blinks － OFF OFF 
In the event of an error, please disconnect the AC power cord and wait for one (1) minute before 
restarting the projector. If the Power or Ready LEDs are still blinking or any other situation that isnt 
listed in the chart above, please contact your service center. 
Image Problems 
Problem: No image appears on the screen 
1. Verify the settings on your notebook or desktop PC. 
2. Turn off all equipment and power up again in the correct order. 
Problem: The image is blurred  
1. Adjust the Focus on the projector. 
2. Press the Auto button on the remote control. 
3. Ensure the projector-to-screen distance is within the specified range. 
4. Check that the projector lens is clean.  
						

							— 64 — 
Problem: The image is wider at the top or bottom (trapezoid effect)  
1. Position the projector so it is as perpendicular to the screen as possible.  
2. Use the Keystone button on the remote control to correct the problem. 
Problem: The image is reversed  
Check the Projection setting on the Settings 1 menu of the OSD. 
Problem: The image is streaked  
1. Set the Frequency and Tracking settings on the Image->Computer menu of the OSD to 
the default settings. 
2. To ensure the problem is not caused by a connected PC’s video card, connect to another 
computer.  
Problem: The image is flat with no contrast  
Adjust the Contrast setting on the Image menu of the OSD. 
Problem: The color of the projected image does not match the source image. 
Adjust the Color Temperature and Gamma settings on the Image->Advanced menu of the 
OSD. 
Lamp Problems 
Problem: There is no light from the projector  
1. Check that the power cable is securely connected. 
2. Ensure the power source is good by testing with another electrical device. 
3. Restart the projector in the correct order and check that the Power LED is on. 
4. If you have replaced the lamp recently, try resetting the lamp connections.  
5. Replace the lamp module. 
6. Put the old lamp back in the projector and have the projector serviced. 
Problem: The lamp goes off 
1. Power surges can cause the lamp to turn off. Re-plug power cord. When the Power LED is 
on, press the power button. 
2. Replace the lamp module. 
3. Put the old lamp back in the projector and have the projector serviced. 
Remote Control Problems 
Problem: The projector does not respond to the remote control  
1. Direct the remote control towards remote sensor on the projector.  
2. Ensure the path between remote and sensor is not obstructed. 
3. Turn off any fluorescent lights in the room. 
4. Check the battery polarity. 
5. Replace the battery. 
6. Turn off other Infrared-enabled devices in the vicinity. 
7. Have the remote control serviced.  
						

							– 65 – 
Audio Problems 
Problem: There is no sound 
1. Adjust the volume on the remote control.  
2. Adjust the volume of the audio source. 
3. Check the audio cable connection. 
4. Test the source audio output with other speakers. 
5. Have the projector serviced. 
Problem: The sound is distorted  
1. Check the audio cable connection. 
2. Test the source audio output with other speakers. 
3. Have the projector serviced. 
Having the Projector Serviced 
If you are unable to solve the problem, you should have the projector serviced. Pack the projector 
in the original carton. Include a description of the problem and a checklist of the steps you took 
when trying to fix the problem: The information may be useful to service personnel. For servicing, 
return the projector to the place you purchased it.  
						

							— 66 — 
HDMI Q & A 
Q. What is the difference between a “Standard” HDMI cable and a “High-Speed” 
HDMI cable? 
Recently,  HDMI Licensing,  LLC  announced  that  cables  would  be  tested  as  Standard  or  High-
Speed cables.  
˙Standard (or “category 1”) HDMI cables have been tested to perform at speeds of 75Mhz or up 
to 2.25Gbps, which is the equivalent of a 720p/1080i signal.  
˙High Speed (or “category 2”) HDMI cables have been tested to perform at speeds of 340Mhz or 
up  to  10.2Gbps,  which  is  the  highest  bandwidth  currently  available  over  an HDMI cable  and 
can  successfully  handle  1080p  signals  including  those  at  increased  color  depths  and/or 
increased  refresh  rates  from  the  Source.  High-Speed  cables  are  also  able  to  accommodate 
higher resolution displays, such as WQXGA cinema monitors (resolution of 2560 x 1600). 
 
Q. How do I run HDMI cables longer than 10 meters? 
There  are  many HDMI Adopters  working on HDMI solutions  that  extend  a  cable’s  effective 
distance from the typical 10 meter range to much longer lengths. These companies manufacture 
a variety of solutions that include active cables (active electronics built into cables that boost and 
extend the cable’s signal), repeaters, amplifiers as well as CAT5/6 and fiber solutions. 
 
Q. How can I tell if a cable is an HDMI certified cable? 
All HDMI products  are  required  to  be  certified  by  the  manufacturer  as  part  of  the HDMI 
Compliance  Test  Specification.  However,  there  may  be  instances  where  cables  bearing  the 
HDMI logo  are  available  but  have  not  been  properly  tested. HDMI Licensing,  LLC  actively 
investigates  these  instances  to  ensure  that  the HDMI trademark  is  properly  used  in  the  market. 
We recommend that consumers buy their cables from a reputable source and a company that is 
trusted. 
 
For more detail information check http://www.hdmi.org/learningcenter/faq.aspx#49 
  
						

							– 67 – 
SPECIFICATIONS 
Specifications 
Model E-Vision 4500 XGA E-Vision 4500 WUXGA E-Vision 4500 1080P 
Display Type 0.7 XGA DC3 0.67 WUXGA DC3 TypeA 0.65” 1080P DC2 TypeA 
Resolution 1024x768 1920x1200 1920x1080 
Projection Distance 1.5 meters ~ 7 meters 
Projection Screen Size 37.3” ~ 215” 36” ~ 210”  35.1” ~ 205” 
Projection Lens Manual Focus/Manual Zoom 
Throw Ratio 1.6 ~ 2.0 1.54 ~ 1.93 
Vertical Keystone Correction ±40° 
Projection Methods Front, Rear, Desktop/Ceiling (Rear, Front) 
Data Compatibility VGA, SVGA, XGA, SXGA, SXGA+, UXGA, WUXGA@60hz, Mac 
Sdtv/Edtv/ Hdtv 480i, 576i, 480p, 576p,  720p, 1080i, 1080p 
Video Compatibility NTSC (M, 3.58/4.43 MHz), PAL (B, D, G, H, I, M, N), SECAM (B, D, G, K, K1, L) 
H-Sync 15, 31-91.4kHz 
V-Sync 24~30Hz, 47 ~ 120Hz 
Safety Certification CCC, CE, CB, CECP FCC-B, cUL, UL, CE, CB, CCC, CECP 
Operation Temperature 5° ~ 35°C 
Dimensions 431.11mm (W) x 344.16mm (D) x 180.57mm (H) 
Ac Input AC Universal 100 – 240V 
Power Consumption 480W (Normal), 365W (ECO), < 0.5W (Stand by), < 2W (On by Lan) 
Lamp 370W (Normal) / 280W (Eco) 
Audio Speaker 3W x 2 
Input Terminals 
VGA x 2 
DisplayPort x 1 
DVI-D x 1 
S-Video x 1 
5 BNC (RGBHV) x 1 
Component x 1 
Composite video x 1 
HDMI x 1 
RCA stereo x 2 
Mini-jack stereo x 2 
Output Terminals VGA x 1 
PC audio out x 1 
Control Terminals 
RS-232C 
RJ45 
Screen trigger: DC Jack x 1 (DC12V 200mA output function) 
wire remote 
USB (type B) only for service/mouse control 
USB (type A) only for power supply; WHDI 
3D sync 
Security Kensington lock  
						

							— 68 — 
Projection Distance vs. Projection Size (WUXGA) 
 
Projection Distance and Size Table 
Standard projection lens: TR: 1.54 ~ 1.93; offset=55% 
 TELE WIDE 
Distance (m) 1.66 3.33 4.16 8.31 1.66 3.32 6.63 9.95 
Diagonal () 40 80 100 200 50 100 200 300 
Image Width (mm) 862 1723 2154 4308 1077 2154 4308 6462 
Image Height (mm) 538 1077 1346 2692 673 1346 2692 4039 
h (mm) 269 538 673 1346 337 673 1346 2019 
O (mm) 296 592 740 1481 370 740 1481 2221 
A (mm) 27 54 67 135 34 67 135 202 
 
Long throw projection lens: TR: 1.93 ~ 2.9; offset=55% 
 TELE WIDE 
Distance (m) 2.5 6.25 12.49 18.74 2.08 6.24 12.47 18.71 
Diagonal () 40 100 200 300 50 150 300 450 
Image Width (mm) 862 2154 4308 6462 1077 3231 6462 9693 
Image Height (mm) 538 1346 2692 4039 673 2019 4039 6058 
h (mm) 269 673 1346 2019 337 1010 2020 3029 
O (mm) 296 740 1481 2221 370 1111 2222 3332 
A (mm) 27 67 135 202 34 101 202 303 
 
  
 
  
V-Sync 
P r o j e c t i o n D i s t a n c e
h
h
O
Image Height
A  
						

							– 69 – 
Short throw projection lesn: TR: 0.77; offset=55% 
 FIX 
Distance (m) 0.66 1.33 1.66 2.49 
Diagonal () 40 80 100 150 
Image Width (mm) 862 1723 2154 3231 
Image Height (mm) 538 1077 1346 2019 
h (mm) 269 538 673 1010 
O (mm) 296 592 740 1111 
A (mm) 27 54 67 101 
 
offset % = O/(2xh) ×  100% 
O=A+h 
h=(1/2) ×  (image height)  
						

							— 70 — 
Projection Distance vs. Projection Size (XGA) 
 
Projection Distance and Size Table 
Standard projection lens: TR: 1.6 ~ 2; offset=50% 
 TELE WIDE 
Distance (m) 1.63 3.25 4.06 8.13 1.63 3.25 6.50 9.75 
Diagonal () 40 80 100 200 50 100 200 300 
Image Width (mm) 813 1626 2032 4064 1016 2032 4064 6096 
Image Height (mm) 610 1219 1524 3048 762 1524 3048 4572 
h (mm) 305 610 762 1524 381 762 1524 2286 
O (mm) 305 610 762 1524 381 762 1524 2286 
A (mm) 0 0 0 0 0 0 0 0 
 
Long throw projection lens: TR: 2~ 3; offset=50% 
 TELE WIDE 
Distance (m) 2.44 6.10 12.19 18.29 2.03 6.10 12.19 18.29 
Diagonal () 40 100 200 300 50 150 300 450 
Image Width (mm) 813 2032 4064 6096 1016 3048 6096 9144 
Image Height (mm) 610 1524 3048 4572 762 2286 4572 6858 
h (mm) 305 762 1524 2286 381 1143 2286 3429 
O (mm) 305 762 1524 2286 381 1143 2286 3429 
A (mm) 0 0 0 0 0 0 0 0 
 
  
 
  
V-Sync 
P r o j e c t i o n D i s t a n c e
h
h
O
Image Height
A  
						

							– 71 – 
Short throw projection lens: TR: 0.8; offset=50% 
 FIX 
Distance (m) 0.65 1.3 1.63 2.44 
Diagonal () 40 80 100 150 
Image Width (mm) 813 1626 2032 3048 
Image Height (mm) 610 1219 1524 2286 
h (mm) 305 610 762 1143 
O (mm) 305 610 762 1143 
A (mm) 0 0 0 0 
 
offset % = O/(2xh) ×  100% 
O=A+h 
h=(1/2) ×  (image height)