Dell Projector S500/S500wi User Manual

							Troubleshooting Your Projector111
TEMP light is solid amber The projector has overheated. The display 
automatically shuts down. Turn the display on 
again after the projector cools down. If the 
problem persists, contact Dell™.
TEMP  light is blinking amber If the projector fan fails, the projector will 
automatically shut down. Try to clear the 
projector mode by pressing and holding the 
Po w e r button for 10 seconds. Please wait for 
about 5 minutes and try to power up again. If 
the problem persists, contact Dell™.
The OSD does not appear on 
the screen Try to press the Menu button on the panel for 
15 seconds to unlock the OSD. Check the 
Menu Lock
 on page 65.
The remote control is not 
operating smoothly or works 
only within a limited range The battery may be low. Check if the laser 
beam transmitted from the remote is too dim. 
If so, replace with two new AAA batteries.
Problem 
(continued)Possible Solution (continued) 
						

							112Troubleshooting Your Projector
Troubleshooting your Interactive Pen
Problem (continued)Possible Solution (continued)
Cannot use the Pen or cannot 
connect the Pen  • Check if the input source is PC (VGA, 
HDMI, Wireless and LAN source)
• Check if the Interactive function is turned  On. (Menu -> Advanced Settings -> 
Interactive Settings -> Interactive)
• Check if the Connection option is set  correctly. (Menu -> Advanced Settings -> 
Interactive Settings -> Connection)
• When using Wireless or LAN connection,  and the Pen does not work,check if the 
Wireless and Network function is turned 
On. 
1 Menu -> Advanced Settings -> 
Wireless/Network Settings -> Network
2 Menu -> Advanced Settings -> 
Wireless/Network Settings -> Wireless 
Settings
• When using Wireless or LAN connection,  check if Dell Wireless Application Software 
is connected. (Only support full screen 
mode output).
• Check if Photo sensor is facing towards the  screen.
• Push any key to wake up (except Nib  button).
The LED does not work. Check if the battery is not depleted. 
The Amber LED is 
continuously lit The battery is low, charging the Interactive 
Pen battery.
The Green LED is 
continuously lit, but the 
cursor does not move, and the 
projector screen displays 
USB connection is not 
detected. Check if the Mini USB is connected. 
						

							Troubleshooting Your Projector113
Cannot select Interactive Check if there is a PC (VGA, HDMI, Wireless 
and LAN source) input source.
Cannot use the Pen in 3D 
source. a
The 3D source is not supported.
b Output signal of 120 Hz is not supported.
Cannot use the Pen in 
Composite Video or S-Video 
source. Composite Video or S-Video source is not 
supported.
Cannot use Nib If the Nib is worn out, replace with a new Nib.
When using USB Display, can 
Wireless USB function be 
used? Wireless USB function is not supported. 
						

							114Troubleshooting Your Projector
Guiding Signals
Projector 
Status Description Control Buttons Indicator
Pow e r TEMP
(Amber) LAMP
(Amber)
Standby mode Projector in Standby mode. Ready to  power on. BLUE
Flashing OFF OFF
Wa r m i n g  u p  
mode Projector takes some time to warm up 
and power on.
BLUE OFF OFF
Lamp on Projector in Normal mode, ready to  display an image. Note : The OSD menu is not 
accessed. BLUE OFF OFF
Cooling mode Projector is cooling to shutdown. BLUE OFF OFF
Cooling before 
Po w e r  S a v i n g  
mode The projector takes 
60 seconds to cool 
down before entering Power Saving 
mode. AMBER OFF OFF
Projector 
overheated Air vents might be blocked or ambient 
temperature may be above 35 ºC. The 
projector automatically shuts down. 
Ensure that the air vents are not blocked 
and that the ambient temperature is 
within operational range. If the problem 
persists, contact Dell. OFF AMBER OFF
Lamp driver 
overheated The lamp driver is overheated. The air 
vents may be blocked. The projector 
automatically shuts down. Turn the 
display on again after the projector cools 
down. If the problem persists, contact 
Dell. AMBER AMBER OFF
Fan breakdown One of the fans has failed. The projector  automatically shuts do wn. If the problem 
persists, contact Dell. OFF
AMBER
Flashing OFF
Lamp driver 
breakdown The lamp driver has failed. The projector 
automatically shuts 
down. Unplug the 
power cord after three minutes then turn 
the display on again. If this problem 
persists, contact Dell. AMBER
Flashing OFFAMBER
Flashing
Color Wheel 
breakdown Color wheel cannot start. The projector 
has failed and the projector 
automatically shuts 
down. Unplug the 
power cord after three minutes and then 
turn on the projector. If this problem 
persists, contact Dell. BLUE
AMBER
Flashing AMBER
Flashing
Lamp failure Lamp is defective. Replace the lamp. OFF OFF AMBER
Fault  - D C 
supply (+12V) Power supply has been interrupted. The 
projector automatically shuts down. 
Unplug the power cord after three 
minutes and then turn on the projector. 
If this problem persists, contact Dell. AMBER
Flashing AMBER AMBER
Lamp module 
connection 
failed Lamp module connection may be 
disrupted. Check the lamp module and 
ensure that it is properly installed. If the 
problem persists, contact Dell.
OFF OFF
AMBER
Flashing 
						

							Troubleshooting Your Projector115
Interactive Pen LED Guiding Signals
PEN StatusDescription Indicator
Checking flow and items / times
Green color Amber color
Normal Mode 1  Pen faces the screen with  the link. Solid ON OFF
Normal Mode 2 Pen doesn’t faces the screen  but with the link. Flashing 0.02s 
ON /1s OFF OFFWill enter Sleep Mode after 3 
minutes
Search for 
Open network 
mode When Pen searching for 
open network (Green LED 
flashing twice every 2 sec).
After holding down Nib and 
Function button for 5 secs, 
the pen will change to this 
mode. Flashing 0.1s 
ON /0.1s OFF 
& 0.1s ON/1.7s  OFF OFF
If the pen doesnt pair with projector 
successfully, the pen will enter Sleep 
Mode after 3 minutes
Search for Fixed 
network mode When Pen searching for 
fixed network.
Flashing 0.3s 
ON /0.3s OFF OFFIf the pen doesnt pair with projector 
successfully, the pen will enter Sleep 
Mode after 3 minutes
Pairing mode After holding down  Function button for 5 secs, 
the Green LED will blink 1 
time each 0.15 secs 
(continued 10 seconds). Flashing 0.15s 
ON /0.15s OFF OFFIf the pen pair with projector 
successfully, the pen will enter Pair 
successful mode.
If the pen doesnt pair with projector 
successfully, the pen will enter Pair 
failed mode after 10 seconds.
Pair successful 
mode When pen pair with 
projector successfully after 
pairing mode (Green and 
Amber LED will flash 
alternately continued 3 
seconds). Flashing 0.3s 
ON /0.3s OFF Flashing 0.3s 
OFF/0.3s ON Enter pairing mode and pair 
successfully in 10 seconds
Pair failed mode When pen pair with  projector failed after pairing 
mode (Green and Amber 
LED will flash at the same 
time continued 3 seconds). Flashing 0.3s 
ON /0.3s OFF Flashing 0.3s 
ON /0.3s OFF Enter pairing mode and pair failed 
after 10 seconds
Sleep mode Enter sleep mode for power  saving purpose.
Solid ON 3 sec. Solid ON 3 sec. 1. Pen doesnt face the screen but 
with the link: will enter Sleep mode 
after 3 minutes.
2. After searching for AP channel 3 
cycles without a link, will enter Sleep 
mode.
Low battery 
capability The pen battery is low. Two 
hours are left to run out of 
the battery.
OFFFlashing 1s 
ON/1s OFF The MSP430 will check battery 
capacity in normal operation. This 
alert LED signal is shown if the 
battery capacity is low.
Battery is 
exhausted and 
can not run PB The Photo sensor and RF 
module cannot work 
properly. Pen can not work 
normal.
OFF Solid ONThe pen battery is exhausted. Power 
only works for MSP430. The alert 
LED will appear 1 minute to save 
power and then enter Sleep mode. 
Pen cannot be used in this status.
Battery 
charging when 
battery low Pen put on the charger or 
connect USB cable by 
Laptop
N/A Solid ON
Battery 
charging when 
battery full Pen put on the charger or 
connect USB cable by 
Laptop
N/A
OFF 
						

							116Troubleshooting Your Projector
Changing the Lamp
 CAUTION: Before you begin any of the procedure s in this section, follow the 
Safety Instructions as described on page 10.
Replace the lamp when the message Lamp is approaching the end of its 
useful life in the operation. Replacement suggested! 
www.dell.com/lamps appears on the screen. If  this problem persists after 
replacing the lamp, contact Dell™. For more information, see Contacting Dell™on 
page 125.
 
CAUTION: Use an original lamp to ensure safe and optimal working condition 
of your projector.
 
CAUTION: The lamp becomes very hot when in use. Do not attempt to replace 
the lamp until the projector has been  allowed to cool down for at least 
30 minutes.
 
CAUTION: Do not touch the bulb or the lamp glass at any time. Projector 
lamps are very fragile and may shatte r if touched. The shattered glass pieces 
are sharp and can cause injury.
 
CAUTION: If the lamp shatters, remove all broken pieces from the projector 
and dispose or recycle accor ding to state, local, or federal law. For more 
information see www.dell.com/hg.
1Turn off the projector and disconnect the power cord.
2Let the projector cool for at least 30 minutes.
3Loosen the one screw that secure the 
lamp cover, and remove the cover.
4Loosen the one screw that secure the 
lamp. 
5Pull the lamp up by  its metal handle.
 
NOTE: Dell™ may require lamps 
replaced under warranty to be returned 
to Dell™. Otherwise, contact your local 
waste disposal agency for the address 
of the nearest  deposit site.
6Replace with the new lamp.
7Tighten the two screws that secure the 
lamp.
8Replace the lamp cover and tighten the 
one screw. 
						

							Troubleshooting Your Projector117
9Reset the lamp usage time by selecting Yes for  Lamp Reset in the OSD  Po w e r  
Settings of the Advanced Setting menu  (see Power Settings of the Advanced 
Setting menu on page 67). When a new  lamp module has been changed, the 
projector will automatically detect and reset the lamp hours.
 
CAUTION: Lamp Disposal (for the US only)
 LAMP(S) INSIDE THIS PRODUCT  CONTAIN MERCURY AND MUST BE 
RECYCLED OR DISPOSED OF ACCORDIN G TO LOCAL, STATE, OR FEDERAL 
LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT 
THE ELECTRONIC INDUSTRIES AL LIANCE AT WWW.EIAE.ORG. FOR 
LAMP-SPECIFIC DISPOSAL INFORMATION, CHECK 
WWW.LAMPRECYCLE.ORG. 
						

							118Specifications
5
Specifications
Light Valve 0.65 WXGA S450 DMD, DarkChip3™
Brightness 3200 ANSI Lumens (Max.)
Contrast Ratio 2300:1 Typical (Full On/Full Off)
Uniformity 80% Typical (Japan Standard - JBMA)
Number of Pixels 1280 x 800 (WXGA)
Displayable Color 1.07 billion colors
Color Wheel Speed 2 X 1 X for 3D Display
Projection Lens F-Stop: F/ 2.71
Effective Focal length=4.415 [email protected] screen size
Fix
Throw ratio =0.3 wide and tele
Projection Screen Size 77~100 inches (diagonal)
Projection Distance 1.60~2.15 ± 0.02 ft (0.489 m~0.655 m ± 6 mm)
Video Compatibility Composite Video / S-Video: NTSC (J, M, 4.43), PAL  (B, D, G, H, I, M, N, Nc, 60), SECAM (B, D, G, K, 
K1, L)
Component Video via VGA & HDMI: 1080i/p, 
720p, 576i/p, 480i/p
Power Supply Universal AC 100-240 50-60 Hz with PFC input
Power Consumption Normal mode: 345 W ± 10% @ 110 Vac  (Network On)
Eco mode: 320 W ± 10% @ 110 Vac (Network On)
Power saving mode: 
						

							Specifications119
Audio  2 speakers x 5 watt RMS
Noise Level 34 dB(A) Normal mode, 31 dB(A) Eco mode
Projector Weight 15.6 lb (7.08 kg) ± 0.05 lb 
Pen Weight 0.13 lb (60 g) (with Li-ion battery)
Projector Dimensions 
(W x H x D) 12.9 x 7.5 x 16.6 inches (326.8 x 191 x 420.5 mm)
Interactive Pen Dimensions 
(W x H x D) 
for S500wi only 0.88 x 0.94 x 6.66 inches (22.46 x 23.79 x 169.17 
mm)
Environmental Operating temperature: 5 ºC - 35 ºC (41 ºF- 95 ºF)
Humidity: 80% maximum
Storage temperature: 0 ºC to  60 ºC (32 ºF to 140 ºF)
Humidity: 90% maximum
Shipping temperature: -20 ºC to 60 ºC 
(-4 ºF to 140 ºF)
Humidity: 90% maximum
0.88 (22.46 mm)
6.66” (169.17 mm)0.94 
(23.79 mm) 
						

							120Specifications
I/O Connectors Power: One AC power socket (3-pin - C14 inlet)
VGA input: Two 15-pin D-sub connectors (Blue), 
VGA-A and VGA-B, for analog RGB/Component 
input signals.
VGA output: One 15-pin D-sub connector (Black) 
for VGA-A loop through.
S-Video input: One standard 4-pin min-DIN 
S-Video connector for Y/C signal.
Composite Video input: One Yellow RCA jack for 
CVBS signal.
HDMI input: One HDMI connector for supporting 
HDMI 1.3. HDCP compliant.
Analog Audio input: One 3.5 mm stereo mini phone 
jack (Blue) and one pair of RCA connector 
(Red/White).
Variable audio output: One 3.5 mm stereo mini 
phone jack (Green).
USB (type A) port: One USB connector for 
Photo/PtG viewer (JPG/PPT format).
USB (type B) port: One mini USB slave for remote 
support and Interactive Pe n (for S500wi only) and 
One USB connector for supporting USB Display.
RS232 port: One mini-DIN 6-pin for RS232 
communication. 
RJ45 port: One RJ45 connector for control of 
projector through network and LAN Display.
Microphone: One 3.5 mm stereo mini phone jack 
(Pink).
12 V output: One 12 V DC / 200 mA max. relay 
output for driving automatic screen.