Dell Inspiron 5000 Reference And Troubleshooting Guide

support.dell.comGetting Help 4-3
continue the session later. The code number that the AutoTech ser vice gives you 
allows you to continue your session where you ended it.
The AutoTech service is available 24 hours a day, seven days a week. You can also 
access this ser vice through the technical support ser vice. For the telephone number 
to call, refer to “Dell Contact Numbers” found later in this chapter.
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours...

4-4 Dell Inspiron 5000 Reference and Troubleshooting Guide
Product Information
If you need information about additional products available from Dell Computer Corpo-
ration, or if you would like to place an order, visit Dell’s World Wide Web site at 
http://www.dell.com/. For the telephone number to call to speak to a sales special-
ist, refer to “Dell Contact Numbers” found later in this chapter.
Returning Items for Warranty Repair or 
Credit
Prepare all items being returned, whether for repair or...

support.dell.comGetting Help 4-5
Before You Call
NOTE: Have your Express Service Code or service tag sequence ready when you call. 
The code helps Dell’s automated-support telephone system direct your call more 
efficiently.
Remember to fill out the Diagnostics Checklist (Figure 4-1). If possible, turn on your 
computer before you call Dell for technical assistance and call from a telephone at or 
near the computer. You may be asked to type some commands at the keyboard, relay 
detailed information...

4-6 Dell Inspiron 5000 Reference and Troubleshooting Guide
Figure 4-1.  Diagnostics Checklist
Name: ______________________________________________________________Date: ______________________
Address: ________________________________________________________Phone number: 
__________________
Service tag (an alphanumeric code on the back or bottom of the computer):______________________________
Express Ser vice Code: ____________________________________________________________________________
Return Material...

support.dell.comGetting Help 4-7
Dell Contact Numbers
When you need to contact Dell, use the telephone numbers, codes, and electronic 
addresses provided in Tables 4-1 and 4-2. Table 4-1 provides the various codes 
required to make long-distance and international calls. Table 4-2 provides local tele-
phone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if 
applicable, for each department or service available in various countries around the 
world. If you are making a direct-dialed...

4-8 Dell Inspiron 5000 Reference and Troubleshooting Guide
Table 4-1.  International Dialing Codes
Country (City)International
Access Code Country Code City Code
Australia (Sydney) 0011 61 2
Austria (Vienna) 900 43 1
Belgium (Brussels) 00 32 2
Brazil 0021 55 51
Brunei — 673 —
Canada (North York, Ontario) 011 — Not required
Chile (Santiago) — 56 2
China (Xiamen) — 86 592
Czech Republic (Prague) 00 420 2
Denmark (Horsholm) 009 45 Not required
Finland (Helsinki) 990 358 9
France (Paris) (Montpellier) 00 33...

support.dell.comGetting Help 4-9
Spain (Madrid) 07 34 91
Sweden (Upplands Vasby) 009 46 8
Switzerland (Geneva) 00 41 22
Ta i w a n 0 0 2 8 8 6 —
Thailand 001 66 —
U.K. (Bracknell) 010 44 1344
U.S.A. (Austin, Texas) 011 1 Not required
Table 4-1.  International Dialing Codes
 (continued)
Country (City)International
Access Code Country Code City Code
Table 4-2.  Dell Contact Numbers
Country (City)Area Local Number or
Department Name or Service Code Toll-Free Number
Au s t ra l i a
(Sydney)Home and Small...

4-10 Dell Inspiron 5000 Reference and Troubleshooting Guide
Belgium
(Brussels)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02  . . . . . . . . . . . . . .  481 92 88
Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02  . . . . . . . . . . . . . .  481 91 19
Home/Small Business Sales  . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 0800 16884
Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02  . . . . . . . . . . . ....

support.dell.comGetting Help 4-11
China
(Xiamen)Customer Ser vice  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2437
Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2222
Czech Republic
(Prague)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . .  22 83 27 27
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . ....

4-12 Dell Inspiron 5000 Reference and Troubleshooting Guide
France
(Paris/Montpellier)Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . 0803  . . . . . . . . . . . . . . . . 387 270
Customer Care (Paris)  . . . . . . . . . . . . . . . . . . . . . . .  01  . . . . . . . . . . . . . 47 62 68 92
Customer Care (Montpellier) . . . . . . . . . . . . . . . . . . 04  . . . . . . . . . . . . . 67 06 61 96
TechConnect BBS (Montpellier) . . . . . . . . . . . . . . . . 04  . . . . . . . . . . . . ....