Dell Inspiron 5000 Reference And Troubleshooting Guide

support.dell.comTroubleshooting 2-13
Resolve Audio Problems

Use the volume control buttons on the left side of the computer to adjust the 
volume.
Run the
 Audio Controller test as described in “Running the Dell Diagnostics” 
found earlier in this chapter.
If you still have an audio problem, call Dell for technical assistance. See Chapter 4, 
“Getting Help,” for instructions.
Resolve CD-ROM or DVD-ROM Drive Problems
NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some high 
speed...

2-14 Dell Inspiron 5000 Reference and Troubleshooting Guide
If you still have a diskette drive problem, call Dell for technical assistance. See 
Chapter 4, “Getting Help,” for instructions.
NOTICE: Do not attempt to clean drive heads with a swab. You could acci-
dentally misalign the heads and render the drive inoperable.
Resolve Display Problems

If the display is blank, the computer may be in standby or hibernate (save-to-disk 
suspend) mode. To resume normal operations, press the power button.
Check...

support.dell.comTroubleshooting 2-15
NOTE: If your computer is connected to the TV-out connector on your television and 
there is no picture on your television screen, see “Resolve Television Problems” 
found later in this chapter. 
Resolve External Keyboard Problems
NOTE: External Universal Serial Bus (USB) keyboards only function when 
Windows 98 Second Edition is running. Use the integrated keyboard when you use 
the Dell Diagnostics, the system setup program, or you are working in the MS-DOS 
mode....

2-16 Dell Inspiron 5000 Reference and Troubleshooting Guide
To resolve conflicts, you can use the Windows Hardware Conflict Troubleshooter.
1. C l i c k  t h e  
Start button and then click 
Help. 
2. Click the 
Contents tab and then double-click 
Troubleshooting.
3. Double-click 
If you have a hardware 
conflict and follow the instructions on the 
screen.
Resolve Infrared Port Problems
To configure the infrared port, perform the following steps:
1. C l i c k  t h e  
Start button, click 
Settings, and...

support.dell.comTroubleshooting 2-17
NOTE: If the 
SIR or 
FIR setting causes a conflict with another device, a yellow 
asterisk appears to the right of the 
Infrared Port setting. To resolve the conflict, 
press the  or  key to select another 
Base I/O address/IRQ or 
DMA 
setting.
10. Press  to save your changes and exit the system setup program.
11. When the 
Setup Confirmation screen appears, press  to confirm that 
you want to save the configuration changes and exit the system setup program.
The...

2-18 Dell Inspiron 5000 Reference and Troubleshooting Guide
Resolve Modem, Fax, and Internet Connection Problems
NOTICE: Connect the modem to an analog line only. Connecting your 
modem to a nonanalog line, such as a digital or private branch exchange 
(PBX) line, will cause damage.
NOTE: If you can connect to your Internet ser vice provider (ISP) and send or receive a 
fax, your modem is functioning properly. If you are sure that your modem is working 
properly and you still experience problems...

support.dell.comTroubleshooting 2-19
Resolve Software Problems
Software problems can result from the following circumstances:
Improper installation or configuration of an application program
Input errors
Drivers that may conflict with certain application programs
Memory conflicts
You can confirm that a problem is software-related by running the 
System Board 
Devices tests as described in “Running the Dell Diagnostics” found earlier in this 
chapter. If all tests in the device group run successfully,...

2-20 Dell Inspiron 5000 Reference and Troubleshooting Guide
Resolve Television Problems
If your television is connected to the TV-out connector on your computer and there is 
no picture on your television screen, verify the following connections and settings:
A composite video cable is connected to the S-video
 connector on your television 
and the TV-out
 connector on your computer.
NOTE: If your television did not come with a composite video cable, you can pur-
chase one from a local electronics...

support.dell.comTroubleshooting 2-21
6. Press the down-arrow key to scroll down to 
Te l e v i s i o n  Ty p e. 
Either 
NTSC or 
PA L is highlighted.
7. To change your selection, press .
NOTE: The function key tasks may be different for your particular system setup 
program. Be sure to check the function key menu at the bottom of your system 
setup screen.
8. To save your selection, press .
The 
Setup Confirmation window appears.
9. Select 
Ye s and press .
The computer shuts down and restarts.
NOTE:...

2-22 Dell Inspiron 5000 Reference and Troubleshooting Guide
3959ubk1.book  Page 22  Monday, March 20, 2000  4:52 PM