Dell Axim X5 400 Mhz Pocket PC Users Guide

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Limited Warranties and Return Policy141
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day 
(U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which 
warranty you purchased, see the invoice that accompanied your hardware product(s). The 
following sections describe the limited warranties and return policy for the U.S., the limited 
warranties and return policy for Canada, and the manufacturer guarantee for Latin America 
and the Caribbean. 
Limited Warranty for the U.S.
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user 
customers—Dell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover: 
• Software, including the operating system and software added to the Dell-branded 
hardware products through our factory-integration system, third-party software, or the 
reloading of software
• Non-Dell-branded products and accessories
• Problems that result from: 
– External causes such as accident, abuse, misuse, or problems with electrical 
power
– Servicing not authorized by us 
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive 
maintenance 
– Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment 
						

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142Limited Warranties and Return Policy
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO 
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR 
JURISDICTION TO JURISDICTION). DELLS RESPONSIBILITY FOR 
MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND 
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL 
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT 
NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE 
LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD 
REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR 
IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS 
EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN 
IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN 
THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL 
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD 
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING 
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR 
LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE 
PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM 
AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF 
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION 
OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the 
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on 
the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on 
the date of the invoice. The warranty period is not extended if we repair or replace a 
warranted product or any parts. Dell may change the availability of limited warranties, at its 
discretion, but any changes will not be retroactive.
What do I do if I need warranty service? 
Before the warranty expires, please call us at the relevant number listed in the following 
table. Please also have your Dell service tag number or order number available. 
Individual Home Consumers:
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897 
						

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Limited Warranties and Return Policy143
What will Dell do?
During the first 90 days of the 90-day limited warranty and the first year of all other limited 
warranties: For the first 90 days of the 90-day limited warranty and the first year of all other 
limited warranties, we will repair any Dell-branded hardware products returned to us that 
prove to be defective in materials or workmanship. If we are not able to repair the product, 
we will replace it with a comparable product that is new or refurbished. 
When you contact us, we will issue a Return Material Authorization Number for you to 
include with your return. You must return the products to us in their original or equivalent 
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product 
is lost or damaged in shipment. We will return the repaired or replacement products to you. 
We will pay to ship the repaired or replaced products to you if you use an address in the 
United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we 
will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and 
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard 
drive(s) and any other storage device(s) in the product(s). Remove any confidential, 
proprietary, or personal information and removable media such as floppy disks, CDs, or PC 
Cards. We are not responsible for any of your confidential, proprietary, or personal 
information; lost or corrupted data; or damaged or lost removable media. 
Individual Home Consumers who purchased through 
an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers, 
Healthcare Customers, and Value Added Resellers 
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers: 
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory1-888-363-5150 
						

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144Limited Warranties and Return Policy
During the remaining years: For the remaining period of the limited warranty, we will replace 
any defective part with new or refurbished parts, if we agree that it needs to be replaced. 
When you contact us, we will require a valid credit card number at the time you request a 
replacement part, but we will not charge you for the replacement part as long as you return 
the original part to us within thirty days after we ship the replacement part to you. If we do 
not receive the original part within thirty days, we will charge to your credit card the then-
current standard price for that part. 
We will pay to ship the part to you if you use an address in the United States (excluding 
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight 
collect. We will also include a prepaid shipping container with each replacement part for 
your use in returning the replaced part to us. 
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any 
other storage device(s) in the product(s). We are not responsible for lost or corrupted data. 
What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be provided to you under the 
terms of the on-site service agreement. Please refer to that contract for details on how to 
obtain service.
If you purchased through us a service contract with one of our third-party service providers, 
please refer to that contract for details on how to obtain service. 
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty 
repairs and in building replacement parts and systems. Refurbished parts and systems are 
parts or systems that have been returned to Dell, some of which were never used by a 
customer. All parts and systems are inspected and tested for quality. Replacement parts and 
systems are covered for the remaining period of the limited warranty for the product you 
bought.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you 
receive under this limited warranty, please let us know. We have found that the best way to 
resolve issues regarding our limited warranty is to work together. If, after those discussions, 
you are still not satisfied, we believe arbitration is the most expeditious way to resolve your 
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN 
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR 
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, 
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited 
warranty, its interpretation, or the breach, termination, or validity thereof, the relationships 
which result from this limited warranty (including, to the full extent permitted by applicable 
law, relationships with third parties), Dells advertising, or any related purchase SHALL BE  
						

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Limited Warranties and Return Policy145
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION 
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code 
of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via 
telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or 
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding 
on each of the parties, and may be entered as a judgment in any court of competent 
jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 
50191, Minneapolis, MN 55405. This provision applies only to individual home consumers 
and consumers who purchased through an employee purchase program. It does not apply to 
small, medium, large, and global commercial customers or government, education, and 
healthcare customers.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of 
the system and records the transfer with us. The limited warranty on Dell-branded memory 
may not be transferred. You may record your transfer by going to Dells website: 
• If you are an Individual Home Consumer, go to 
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm 
• If you are a Small, Medium, Large, or Global Commercial Customer, go to 
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm 
• If you are a Government, Education, or Healthcare Customer, or an Individual 
Consumer who purchased through an employee purchase program, go to 
www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 
1-800-624-9897.  
						

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146Limited Warranties and Return Policy
Total Satisfaction Return Policy (U.S. Only)
We value our relationship with you and want to make sure that youre satisfied with your 
purchases. Thats why we offer a Total Satisfaction return policy for most products that 
you—the end-user customer—purchase directly from Dell. Under this policy, you may return 
to Dell products that you purchased directly from Dell for a credit or a refund of the 
purchase price paid, less shipping and handling and applicable restocking fees as follows: 
•New Hardware Products and Accessories — All new hardware, accessories, parts, and 
unopened software still in its sealed package, excluding the products listed below, may 
be returned within thirty days from the invoice date. To return applications software 
or an operating system that has been installed by Dell, you must return the entire 
computer. A different return policy applies to nondefective products purchased 
through Dells Software and Peripherals division by customers of our Small and 
Medium Business divisions. Those products may be returned within thirty days from 
the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any 
refund or credit. The Total Satisfaction Return Policy and Software and Peripherals 
division return policy are not available for Dell | EMC storage products, EMC-
branded products, or enterprise software.
•Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All 
reconditioned or refurbished Dell-branded server and storage products may be 
returned within thirty days from the invoice date. All other reconditioned or 
refurbished Dell-branded hardware products and parts may be returned within 
fourteen days of the invoice date. 
To return products, e-mail or call Dell customer service to receive a Credit Return 
Authorization Number within the return policy period applicable to the product you want to 
return. You must obtain a Credit Return Authorization Number in order to return the 
product. See Contacting Dell on page 122 (or www.dell.com/us/en/gen/contact.htm) to 
find the appropriate contact information for obtaining customer assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit 
Return Authorization Number. You must also return the products to Dell in their original 
packaging, in as-new condition along with any media, documentation, and all other items 
that were included in the original shipment, prepay shipping charges, and insure the 
shipment or accept the risk of loss or damage during shipment. 
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user 
customers—Dell-branded hardware products, including Dell-branded peripheral products. 
						

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Limited Warranties and Return Policy147
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded 
hardware products through our factory-integration system, or the reloading of the 
software
• Non-Dell branded products and accessories
• Problems that result from:
– External causes such as accident, abuse, misuse, or problems with electrical 
power
– Servicing not authorized by us
– Usage that is not in accordance with product instructions
– Failure to follow the product instructions or failure to perform preventive 
maintenance 
– Problems caused by using accessories, parts, or components not supplied by us
• Products with missing or altered service tags or serial numbers
• Products for which we have not received payment
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO 
HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELLS 
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS 
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY 
STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON 
YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN 
THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES 
AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT 
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY 
OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF 
CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON 
HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, 
THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. 
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN 
THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, 
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT 
LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR 
DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST 
DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE 
AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. 
THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. 
						

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148Limited Warranties and Return Policy
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF 
SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE 
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your invoice, except that the 
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on 
the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on 
the date of the invoice. The warranty period is not extended if we repair or replace a 
warranted product or any parts. Dell may change the terms and availability of limited 
warranties, at its discretion, but any changes will not be retroactive (that is, the warranty 
terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service? 
Before the warranty expires, please call us at the relevant number listed in the following 
table. Please also have your Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small 
Business Customers:
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers; 
Government, Education, and Healthcare Customers; 
and Value Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual 
Home Consumers who purchased through an 
Employee Purchase Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 
(Extension 8221 for 
Individual Consumers)
Dell-Branded Memory1-888-363-5150 
						

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Limited Warranties and Return Policy149
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, 
we will repair any Dell-branded hardware products returned to us that prove to be defective 
in materials or workmanship. If we are not able to repair the product, we will replace it with a 
comparable product that is new or refurbished. 
When you contact us, we will issue a Return Material Authorization Number for you to 
include with your return. You must return the products to us in their original or equivalent 
packaging, prepay shipping charges, and insure the shipment or accept the risk if the product 
is lost or damaged in shipment. We will return the repaired or replacement products to you. 
We will pay to ship the repaired or replaced products to you if you use an address in Canada. 
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and 
inform you of service alternatives that are available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard 
drive(s) and any other storage device(s) in the product(s). Remove any confidential, 
proprietary or personal information, removable media, such as floppy disks, CDs, or PC 
Cards. We are not responsible for any of your confidential, proprietary or personal 
information; lost or corrupted data; or damaged or lost removable media. 
During the remaining years following the first year of all limited warranties: We  w i l l  r e p l a c e  
any defective part with new or refurbished parts, if we agree that it needs to be replaced. 
When you contact us, we will require a valid credit card number at the time you request a 
replacement part, but we will not charge you for the replacement part as long as you return 
the original part to us within thirty days after we ship the replacement part to you. If we do 
not receive the original part within thirty days, we will charge to your credit card the then-
current standard price for that part. 
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship 
the part freight collect. We will also include a prepaid shipping container with each 
replacement part for your use in returning the replaced part to us. 
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any 
other storage device(s) in the product(s). We are not responsible for lost or corrupted data. 
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the 
service contract. Please refer to that contract for details on how to obtain service. Dells 
service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-
847-4096. If you purchased through us a service contract with one of our third-party service 
providers, please refer to that contract (mailed to you with your invoice) for details on how to 
obtain service.  
						

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150Limited Warranties and Return Policy
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty 
repairs and in building replacement parts and systems. Refurbished parts and systems are 
parts or systems that have been returned to Dell, some of which were never used by a 
customer. All parts and systems are inspected and tested for quality. Replacement parts and 
systems are covered for the remaining period of the limited warranty for the product you 
bought. Dell owns all parts removed from repaired products. 
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you 
receive under this limited warranty, please let us know. We have found that the best way to 
resolve issues regarding our limited warranty is to work together. If, after those discussions, 
you are still not satisfied, we believe arbitration is the most expeditious way to resolve your 
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN 
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR 
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, 
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited 
warranty, its interpretation, or the breach, termination or validity thereof, the relationships 
which result from this limited warranty (including, to the full extent permitted by applicable 
law, relationships with third parties), Dells advertising, or any related purchase SHALL BE 
RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION 
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code 
of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via 
telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or 
controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding 
on each of the parties, and may be entered as a judgment in any court of competent 
jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 
50191, Minneapolis, MN 55405. 
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of 
the system and records the transfer with us. The limited warranty on Dell-branded memory 
may not be transferred. You may record your transfer by going to our website: 
• If you are an Individual Home Consumer, go to 
www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go 
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Home 
Consumer who purchased through an Employee Purchase Program, go to 
www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm
If you do not have Internet access, please call Dell at 1-800-326-9463.