DELL 1235cn User Manual

							Troubleshooting |61
6.Open the scan unit.
7. Carefully take the jammed paper out of the printer.
8. Lower down the scan unit gently and slowly until it is completely closed. 
Ensure that it is securely latched.
Be careful not to pinch your fingers! 9.
Pull down the fuser lever.
10. Close the rear cover. Prin ting automatically resumes.
 
						

							62 |Troubleshooting
UNDERSTANDING DI SPLAY MESSAGES
Messages appear on the control panel display to indicate the printer’s status 
or errors. Refer to the tables below to understand the messages’ meaning 
and correct the problem if necessary. Messages and their meanings are 
listed in alphabetical order. 
• If the message is not  in the table, cycle the power and try the job 
again. If the problem persists, call for service.
• When you call for service, it is  very convenient to provide the 
service representative with the  contents of display message.
• xxx indicates the media type.
MESSAGEMEANINGSUGGESTED  SOLUTIONS
ADC Not 
Confirm Error A problem has 
occurred in the ADC 
in the printer. Turn the power switch 
off and on. If the problem 
persists, call for service.
Cancel? 
W
 Yes   X Your printer’s memory 
has become full while 
trying to store an 
original into memory. To cancel the fax job, 
press the 
OK button to 
accept  Yes. 
If you want to send those 
pages that have been 
successfully stored, 
press the  OK button to 
accept  No. You should 
send the remaining 
pages later, when 
memory is available.
[COMM. Error]  The printer has a 
communication 
problem. Ask the sender to try 
again.
Connection Error
Connection with the 
SMTP server failed. Check the server 
settings and the network 
cable.
Data Read Fail 
Check USB Mem.Time expired while 
reading data.
Try again.
Data Write Fail 
Check USB Mem.Storing to the USB 
memory failed.
Check the available USB 
memory space.
Deve Home Sensor 
ErrorThere is a problem in 
the fuser unit.
Turn the power switch 
off and on. If the problem 
persists, call for service.
[Document Jam]
The loaded original 
has jammed in the 
ADF. Clear the jam. 
See Clearing document 
jams on page 58.
Door Open
The front cover or rear 
cover is not securely 
latched. Close the cover until it 
locks into place.
Enter Again
You entered an 
unavailable item. Enter the correct item 
again.
File Format 
Not SupportedThe selected file 
format is not 
supported. Use the correct file 
format.
Group Not
Available 
You have tried to 
select a group location 
number where only a 
single location 
number can be used, 
such as when adding 
locations for a Multiple 
Send operation. Use a speed dial number 
or dial a number 
manually using the 
number keypad.
Install 
Imaging Unit
The imaging unit is 
not installed.
Install the imaging unit.
Install Toner
T The toner cartridge is 
not installed.
Install the toner 
cartridge.
Invalid Toner
T The toner cartridge 
you have installed is 
not for your printer. Install the a Dell-genuine 
toner cartridge designed 
for your printer.
[Incompatible] 
The printer has 
received a fax from a 
source which is 
registered as a junk 
fax. The received fax data 
will be deleted.
Reconfirm junk fax 
setup. See Receiving 
options on page 43.
IP Conflict
The network IP 
address you have set 
is being used by 
someone else. Check the IP address 
and reset it if necessary. 
See Setting up the 
network on page 18.
Line Busy 
The receiving fax 
machine did not 
answer or the line is 
already engaged. Try again after a few 
minutes.
[Line Error] 
Your printer cannot 
connect with the 
receiving fax machine 
or has lost contact 
because of a problem 
with the phone line. Try again. If the problem 
persists, wait an hour or 
so for the line to clear 
and try again.
Or, turn the ECM mode 
on. See Sending 
options on page 43.
Low Heat Error 
Cycle Power
There is a problem in 
the fuser unit.
Turn the power switch 
off and on. If the problem 
persists, call for service.
LSU Motor Error 
Cycle PowerA problem has 
occurred in the LSU 
(Laser Scanning Unit.) Turn the power switch 
off and on. If the problem 
persists, call for service.
LSU Hsync Error 
Cycle Power
A problem has 
occurred in the LSU 
(Laser Scanning Unit.) Turn the power switch 
off and on. If the problem 
persists, call for service.
Mail Exceeds
Server Support
The mail size is larger 
than the supported 
size by SMTP server. Divide your mail or 
reduce the resolution.
Main Motor
Locked
There is a problem in 
the main motor.
Open and then close the 
front cover.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
 
						

							Troubleshooting |63
Memory Full The memory is full. Delete unnecessary fax 
jobs and retransmit after 
more memory becomes 
available. Alternatively, 
split the transmission 
into more than one 
operation.
Network ErrorThere is a problem 
with the network. Contact your network 
administrator.
[No Answer] 
The receiving fax 
machine has not 
answered after 
several redial 
attempts. Try again. Ensure that 
the receiving printer is 
operational.
NonDELL Toner
T The toner cartridge 
which the arrow 
indicates is not a Dell-
genuine cartridge.
Press 
OK to toggle 
the message to  Stop 
or  Continue .
W  Stop  X   You can select either 
Stop
 or Continue  with 
the left/right arrow. 
If you select  Stop by 
pressing  OK on the 
control panel, the printer 
stops printing. If you 
select  Continue , the 
printer keeps printing, 
but the quality cannot be 
guaranteed. 
If you do not select any, 
the printer will work as 
Stop  is selected.
Replace the 
corresponding toner 
cartridge with a Dell-
genuine cartridge. 
See Replacing the toner 
cartridge on page 53.
Not Assigned The speed button or 
speed dial number 
you tried to use has 
no number assigned 
to it. Enter the number 
manually using the 
number keypad or store 
the number or address.
One Page is 
Too Large
Single page data 
exceeds the 
configured mail size. Reduce the resolution 
and try again.
Open Heat Error 
Cycle Power
There is a problem in 
the fuser unit.
Turn the power switch 
off and on. If the problem 
persists, call for service.
Operation 
Not Assigned You are in the 
Add 
Page /Cancel Job  
operation, but there 
are no jobs stored. Check the display to see 
if there are any 
scheduled jobs.
Out-Bin Full
The output tray of the 
printer is full of paper. Remove paper.
Over Heat Error 
Cycle PowerThere is a problem in 
the fuser unit.
Turn the power switch 
off and on. If the problem 
persists, call for service.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Paper Jam 0
Open/Close Door Paper has jammed in 
the feeding area of the 
tray. Clear the jam. See In 
the tray 1 on page 59.
Paper Jam 1
Check Inside
Paper has jammed in 
the paper exit area.
Clear the jam. See In 
the fuser unit area on 
page 59.
Paper Jam 2
Check InsidePaper has jammed In 
the fuser area or 
around the toner 
cartridge Clear the jam. See In 
the paper exit area on 
page 60.
Refilled Toner
T The toner cartridge 
you have installed is 
not genuine or refilled. 
The arrow indicates 
which color toner 
cartridge. The print quality may get 
poor if the refilled toner 
cartridge is installed, 
since its characteristics 
may significantly differ 
from the genuine. It is 
recommended to use 
Dell-genuine color toner 
cartridge.
Replace Toner
T This message 
appears between 
Toner Empty
 and 
Toner Low  status. Replace the toner 
cartridge with a new one. 
See Replacing the toner 
cartridge on page 53.
Replace 
[xxx]
The life of the part 
expires totally.
Replace the part with a 
new one. Call for 
service.
Replace 
[xxx] SoonThe life of the part 
expires soon.
See Checking 
replaceables on 
page 57 and call for 
service.
Replace/Install 
Toner Waste BinThe life span of the 
waste toner tank has 
expired and the printer 
will stop printing until 
the waste toner tank is 
replaced. Replace the waste toner 
bank with a new one. 
See Replacing the 
waste toner 
container on page 56.
Retry Redial?
The printer is waiting 
for a specified time 
interval to redial a 
previously busy 
station. You can press 
OK to 
immediately redial, or 
Stop/Clear  to cancel the 
redial operation.
Scan Unit Open The scan unit is not 
securely latched. Close the scan unit until 
it locks into place.
Scanner locked
The scanner module 
is locked Turn the power switch 
off and on. If the problem 
persists, call for service.
Send Error
(AUTH)There is a problem in 
SMTP authentication.
Configure the 
authentication setting.
Send Error
(DNS)There is a problem in 
DNS.
Configure the DNS 
setting.
Send Error
(POP3)There is a problem in 
POP3.
Configure the POP3 
setting.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
 
						

							64 |Troubleshooting
Send Error
(SMTP) There is a problem in 
SMTP.
Change to the available 
server.
Send Error
(Wrong Config)There is a problem on 
the network interface 
card. Configure your network 
interface card correctly.
[Stop Pressed] Stop/Clear
 has been 
pressed during an 
operation. Try again.
Toner Empty
T The toner cartridge 
has run out. The 
printer stops printing.
Press 
OK to toggle 
the message to  Stop 
or  Continue  or  Black 
Only .
W  Stop  X  
If the black 
toner cartridge 
is empty, 
Black Only  
message does 
not appear. You can select the 
option among 
Stop, 
Continue  or Black Only 
with the left/right arrow. 
If you select  Stop by 
pressing  OK on the 
control panel, the printer 
stops printing. If you 
select  Continue , the 
printer keeps printing, 
but the quality cannot be 
guaranteed. 
If you select  Black Only, 
the printer prints the data 
in black. In this case, the 
mono printing feature is 
preset in the printer 
properties.
When you copy, the 
Black Start  button will 
be activated only with 
this condition.
If you do not select any, 
the printer will work as 
Stop  is selected.
Replace the toner 
cartridge with a new one. 
See Replacing the toner 
cartridge on page 53.
Toner Exhausted T The lifespan of the 
toner cartridge which 
the arrow indicates is 
reached. This message appears 
when the toner is 
completely empty, and 
your printer stops 
printing. Replace the 
corresponding toner 
cartridge with a Dell-
genuine cartridge. 
See Replacing the toner 
cartridge on page 53.
Toner Low
T The corresponding 
toner cartridge is 
almost empty. Take out the toner 
cartridge and thoroughly 
shake it. By doing this, 
you can temporarily 
reestablish printing 
operations.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Transfer Belt 
Error A problem has 
occurred in the 
transfer belt in the 
printer. Turn the power switch 
off and on. If the problem 
persists, call for service.
Tray 
Paper Empty
There is no paper in 
the tray.
Load paper in the tray.
Tray 
Paper MismatchThe paper size 
specified in the printer 
properties does not 
match the paper you 
are loading. Load the correct paper in 
the tray.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
 
						

							Troubleshooting |65
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
resolved. If the problem persists, call for service
Paper feeding  Printing problems
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing
Clear the paper jam. See Tips for avoiding paper 
jams on page 58.
Paper sticks 
together• Ensure there is not too 
much paper in the tray. 
The tray can hold up to 150 sheets of paper, 
depending on the thickness of your paper.
• Ensure that you are using the correct type of  paper. See Setting the paper size and 
type on page 29.
• Remove paper from the tray and flex or fan the  paper.
• Humid conditions may cause some paper to  stick together.
Multiple sheets of 
paper do not feed • Different types of paper
 may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam,  clear the paper jam. See Tips for avoiding 
paper jams on page 58.
Paper does not feed 
into the printer • Remove any obstructions from inside the 
printer.
• Paper has not been loaded correctly. Remove 
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove  excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
printer. See Selecting print media on 
page 24.
• If an original does not feed into the printer, the  ADF rubber pad may require to be replaced. 
Contact a service representative.
The paper keeps 
jamming • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the manual feeder
.
• An incorrect type of paper is being used. Use only paper that meets  the specifications 
required by the printer. See Selecting print 
media on page 24.
• There may be debris inside the printer. Open 
the front cover and remove the debris.
• If an original does not feed into the printer, the  ADF rubber pad may require to be replaced. 
Contact a service representative.
Envelopes skew or 
fail to feed correctly Ensure the paper guides are against both sides of 
the envelopes.
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The printer does 
not print The printer is not 
receiving power.
Check the power cord 
connections. Check the 
power switch and the power 
source.
The printer is not 
selected as the 
default printer. Select 
Dell 1235cn Color 
Laser MFP  as your default 
printer in Windows.
Check the printer for the following:
• The front cover or rear cover is not closed. Close  the cover.
• Paper is jammed. Clear the paper jam.  See Clearing paper jams on page 59.
• No paper is loaded. Load paper.
• The toner cartridge is not installed. Install the 
toner cartridge.
• If a system error occurs, contact your service 
representative.
The connection 
cable between the 
computer and the 
printer is not 
connected properly. Disconnect the printer cable 
and reconnect it.
The connection 
cable between the 
computer and the 
printer is defective. If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect. Check the Windows printer 
setting to ensure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, ensure 
that the printer is attached to 
the correct one.
The printer may be 
configured 
incorrectly.  Check the printer properties 
to ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed. Reinstall the printer software. 
See 
Software section .
The printer is 
malfunctioning. Check the display message 
on the control panel to see if 
the printer is indicating a 
system error.
The document size 
is so big that the 
hard disk space of 
the computer is not 
enough to access 
the print job. Get more hard disk space 
and print the document 
again.
 
						

							66 |Troubleshooting
Printing quality problems
If the inside of the printer is dirty or paper has been loaded improperly, you 
may notice a reduction in print qualit y. See the table below to clear the 
problem.
The printer 
selects print 
materials from 
the wrong paper 
source The paper source 
selection in the 
printer properties 
may be incorrect.
For many software 
applications, the paper 
source selection is found 
under the 
Thin Paper  tab 
within the printer properties. 
Select the correct paper 
source. See the printer driver 
help screen.
A print job is 
extremely slow The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
Half of the page 
is blankThe page orientation 
setting may be 
incorrect. Change the page orientation 
in your application. See the 
printer driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.
The printer 
prints, but the 
text is wrong, 
garbled, or 
incompleteThe printer cable is 
loose or defective.
Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
printer to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.
The wrong printer 
driver was selected. Check the application’s 
printer selection menu to 
ensure that your printer is 
selected.
The software 
application is 
malfunctioning. Try printing a job from 
another application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the printer off 
and then back on again.
Pages print, but 
are blank
The toner cartridge 
is defective or out of 
toner. Redistribute the toner, if 
necessary. 
See Redistributing toner on 
page 53.
If necessary, replace the 
toner cartridge.
The file may have 
blank pages. Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service 
representative.
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The printer does 
not print PDF file 
correctly. Some 
parts of 
graphics, text, or 
illustrations are 
missing Incompatibility 
between the PDF 
file and the Acrobat 
products.
Printing the PDF file as an 
image may solve this 
problem. Turn on 
Print As 
Image  from the Acrobat 
printing options.
It will take longer to 
print when you print a 
PDF file as an image.
The print quality 
of photos is not 
good. Images 
are not clear The resolution of the 
photo is very low. 
Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
Before printing, 
the printer emits 
vapor near the 
output trayUsing damp paper 
can cause vapor 
during printing.
This is not a problem. Just 
keep printing.
CONDITIONSUGGESTED SOLUTIONS
Light or faded printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able 
to temporarily extend the toner cartridge 
life. See Replacing the toner cartridge on 
page 53. If this does  not improve the print 
quality, install a new toner cartridge.
• The paper may not meet paper  specifications; for example, the paper is too 
moist or too rough. See Selecting print 
media on page 24.
• If the entire page is light, the print 
resolution setting is too low. Adjust the print 
resolution. See the help screen of the 
printer driver.
• A combination of fa ded or smeared defects 
may indicate that the toner cartridge needs 
cleaning.
• The surface of the LSU part inside the  printer may be dirty. Clean the LSU, 
contact a service representative.
Toner specks• The paper may not meet specifications; for example, the paper is too moist or too 
rough. See Selecting print media on 
page 24.
• The paper path may need cleaning.  See Cleaning the inside on page 50.
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
 
						

							Troubleshooting |67
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is  uneven or the paper has moist spots on its 
surface. Try a different brand of paper. 
See Selecting print media on page 24.
• The paper lot is bad. The manufacturing 
processes can cause some areas to reject 
toner. Try a different kind or brand of 
paper.
• Change the printer option and try again. Go  to printer properties, click  Paper tab, and 
set type to  Thick Paper . Refer to the 
Software section  for details.
If these steps do not correct the problem, 
contact a service representative.
White Spots  White spots appear on the page:
• The paper is too rough and a lot of dirt from 
the paper falls to the inner devices within 
the printer, which means the transfer belt 
may be dirty. Clean the inside of your 
printer. Contact a service representative.
• The paper path may need cleaning.  Contact a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has probably been scratched. Remove the 
toner cartridge and install a new one. 
See Replacing the toner cartridge on 
page 53.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the  printer may be dirty. Clean the LSU, 
contact a service representative.
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See Selecting print media on page 24.
• Check the printer’s environment: very dry  (low humidity) or high humidity (higher than 
80% RH) conditions can increase the 
amount of background shading.
• Remove the old toner cartridge and install  a new one. See Replacing the toner 
cartridge on page 53.
Toner smear• Clean the inside of the printer. 
See Cleaning the inside on page 50.
• Check the paper type and quality. 
See Selecting print media on page 24.
• Remove the toner cart ridge and install a 
new one. See Replacing the toner 
cartridge on page 53.
CONDITIONSUGGESTED SOLUTIONS
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• The toner cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printout, if you still have 
the same problems, remove the toner 
cartridge and install a new one. 
See Replacing the toner cartridge on 
page 53.
• Parts of the printer may have toner on  them. If the defects occur on the back of 
the page, the problem will likely correct 
itself after a few more pages.
• The fusing assembly may be damaged. 
Contact a service representative.
Background scatterBackground scatter results from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an  envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter  covers the entire 
surface area of a pr inted page, adjust the 
print resolution through your software 
application or the printer properties.
Misformed 
characters• If characters are improperly formed and 
producing hollow images, the paper stock 
may be too slick. Try a different paper. 
See Selecting print media on page 24.
• If characters are improperly formed and  producing a wavy effect, the scanner unit 
may need service. For service, contact a 
service representative.
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See Selecting print media on page 24.
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
CONDITIONSUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
 
						

							68 |Troubleshooting
Copying problems
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. See Selecting print media on 
page 24.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See Selecting print media on page 24.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
Back of printouts 
are dirty• Check for leaking toner. Clean the inside of the printer. See Cleaning the inside on 
page 50.
Solid Color or 
Black pages• The toner cartridge may not be installed properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective and  need replacing. Remove the toner cartridge 
and install a new one. See Replacing the 
toner cartridge on page 53.
• The printer may require repair. Contact a 
service representative.
Loose toner• Clean the inside of the printer. See Cleaning the inside on page 50.
• Check the paper type and quality.  See Selecting print media on page 24.
• Remove the toner cart ridge and install a 
new one. See Replacing the toner 
cartridge on page 53.
• If the problem persists, the printer may  require repair. Contact a service 
representative.
CONDITIONSUGGESTED SOLUTIONS
A
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface  of the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper  specifications. See Selecting print 
media on page 24.
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed improperly. Remove the cartridge and 
reinsert it.
• The toner cartridge may be defective.  Remove the toner cartridge and install a 
new one. See Replacing the toner 
cartridge on page 53.
• If the problem persists, the printer may 
require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the printer:
• Turn over the stack of  paper in the tray. 
Also try rotating the paper 180° in the tray. 
• Change the printer option and try again. Go 
to printer properties, click  Paper tab, and 
set type to  Thin Paper . Refer to the 
Software section  for details.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.Your printer is probably being used at an 
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality 
such as loose toner or light imaging. You can 
set this option through Printer Settings Utility  
or  Printer  tab in printer driver’s properties. 
See Altitude adju stment on page 20.
CONDITIONSUGGESTED SOLUTIONS
Copies are too light 
or too dark Use 
Darkness  to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies • If defects are on the original, press 
Darkness  to lighten the background of your 
copies.
• If no defects are on the original, clean the  scan unit. See Cleaning the scan unit on 
page 52.
Copy image is 
skewed • Ensure that the original is face down on the 
scanner glass or face up in the ADF.
• Check that the copy paper is loaded 
correctly.
CONDITIONSUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
 
						

							Troubleshooting |69
Scanning problems
Dell Scan Manager problems
Blank copies print 
outEnsure that the original is face down on the 
scanner glass or face up in the ADF.
Image rubs off the 
copy easily• Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper 
in the printer for extended periods of time.
Frequent copy paper 
jams occur • Fan the stack of paper, then turn it over in 
the tray. Replace the pa per in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper 
weight. 75 g/m
2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy  paper remaining in the printer after a paper 
jam has been cleared.
Toner cartridge 
produces fewer 
copies than expected 
before running out of 
toner • Your originals may cont
ain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 
• The printer may be turned on and off  frequently. 
• The scanner lid may be left open while  copies are being made.
CONDITIONSUGGESTED SOLUTIONS
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The scanner does 
not work • Ensure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the ADF.
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to se e if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected  properly.
• Ensure that the USB cable is not defective.  Switch the cable with a known good cable. If 
necessary, replace the cable.
• Check that the scanner is configured  correctly. Check scan setting in the 
SmarThru Configuration or the application 
you want to use to make certain that the 
scanner job is being sent  to the correct port.
The unit scans very 
slowly• Check if the printer is
 printing received data. 
If so, scan the document after the received 
data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed  slows in scan mode 
because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
Message appears on 
your computer 
screen:
• “Device cant be  set to the H/W 
mode you want.”
• “Port is being used  by another 
program.”
• “Port is Disabled.
• “Scanner is busy  receiving or 
printing data. 
When the current 
job is completed, 
try again.”
• “Invalid handle.”
• “Scanning has 
failed.” • There may be a copying or printing job in 
progress. When that job is complete, try your 
job again.
• The Selected port is currently being used.  Restart your computer and try again.
• The printer cable may be improperly  connected or the power may be off.
• The scanner driver is not installed or the 
operating environment is  not set up properly.
• Ensure that the printer is properly connected  and the power is on, Then restart your 
computer.
• The USB cable may be improperly  connected or the power may be off.
CONDITIONSUGGESTED SOLUTIONS
I cannot use the Dell 
Scan Manager Check your operatin
g system. Supporting 
operating systems are Windows 2000/XP/
Vista.
 
						

							70 |Troubleshooting
Fax problems
Common Windows problems
Common Macintosh problems
CONDITIONSUGGESTED SOLUTIONS
The printer is not 
working, there is no 
display and the 
buttons are not 
working• Unplug the power cord and plug it in again. 
• Ensure that there is power to the electrical 
outlet.
No dial tone sounds • Check that the phone line is connected 
properly.
• Check that the phone socket in the wall is  working by plugging in another phone.
The numbers stored 
in memory do not 
dial correctly Ensure that the numbers are stored in memory 
correctly. Print a 
Address Book list, referring 
to page 45.
The original does not 
feed into the printer • Ensure that the paper is not wrinkled and 
you are putting it in correctly. Check that the 
original is the right size, not too thick or thin 
• Ensure that the ADF is firmly closed.
• The ADF rubber pad may need to be  replaced. Contact a service representative.
Faxes are not 
received 
automatically • The receiving mode should be set to 
Fax.
• Ensure that there is paper in the tray.
• Check to see if the display shows any error  message. If it does, clear the problem.
The printer does not 
send • Ensure that the original is loaded in the ADF 
or on the scanner glass. 
• Sending  should show up on the display. 
• Check the fax machine you are sending to,  to see if it can receive your fax.
The incoming fax has 
blank spaces or is of 
poor-quality • The fax machine sending you the fax may 
be faulty. 
• A noisy phone line can cause line errors. 
• Check your printer by making a copy. 
• The toner cartridge may be empty. Replace  the toner cartridge, referring to page 53. 
Some of the words 
on an incoming fax 
are stretched The fax machine sending you the fax had a 
temporary document jam. 
There are lines on 
the originals you 
sendCheck your scan unit for marks and clean it. 
See Cleaning the scan unit on page 52.
The printer dials a 
number, but a 
connection 
with the 
other fax machine 
fails The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other printer operator and ask 
her/him to sort out the problem.
Faxes do not store in 
memory
There may not be enough memory space to 
store the fax. If th
e display shows the  Memory 
Full  message, delete from memory any faxes 
you no longer need and then try again to store 
the fax.
Blank areas appear 
at the bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top. You may have chosen the wrong paper 
settings in the user option setting. For details 
about paper settings, see Selecting print 
media on page 24.
CONDITIONSUGGESTED SOLUTIONS
“File in Use” 
message appears 
during installation
Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appearClose all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout error 
occurred.” messages 
appear
These messages may appear during printing. 
Just keep waiting until the printer finishes 
printing. If the message appears in ready mode 
or after printing has been completed, check the 
connection and/or whether an error has 
occurred.
Refer to the Microsoft Windows documentation that came with your 
computer for further informati
on on Windows error messages.
CONDITIONSUGGESTED SOLUTIONS
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missingIncompatibility betw
een the PDF file and 
the Acrobat products:
Printing the PDF file as an image may 
solve this problem. Turn on  Print As 
Image  from the Acrobat printing options.
It will take longer to print when 
you print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared 
from the spooler in Mac 
OS 10.3.2 Update your Mac OS to OS 10.3.3. or 
higher.
Some letters are not 
displayed normally 
during the Cover page 
printing
This problem is caused because Mac OS 
cannot create the font
 during the Cover 
page printing. English alphabet and 
numbers are displayed normally at the 
Cover page.
Refer to Mac OS User’s Guide that came with your computer for 
further information on Mac OS error messages.
CONDITIONSUGGESTED SOLUTIONS