compaq prosignia 170 User Manual

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Illustrated Parts Catalog
Documentation & Software
Main System
Components
Mass Storage
Devices
Miscellaneous
Parts
Documentation 
& Software
 
DescriptionSpare Part numberSpare Partnumber
QRCD, OS disk 
(disk 1 of 2)Windows 98Windows 2000Professional *
U.S.164003-001164006-001
Germany164003-041164006-041...

Japan170003-191170305-191
* Compaq does not currently ship Windows 2000 Professional preinstalled \
onthis model.
Quick Reference Guide
Volume 1Quantity of 1185861-001
Volume 2Quantity of 5106854-001
Volume 2Quantity of 1162212-001
Volume 2, 
subscriptionQuantity of 5,
delivered each quarter184961-001**
Volume 2, 
subscriptionQuantity of 1,
delivered each quarter184960-001**
QuickFind for 
WindowsUS edition137906-xx***
** Subscription orders are not available in Europe, the Middle East, and\
Africa. In...

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Troubleshooting
Preliminary Steps
>Preliminaries
>POST
>Clearing
Password
>Compaq
Utilities
>Troubleshooting
without
Diagnostics
>Contacting
Compaq
Before running POST, complete the following preliminary steps:
IMPORTANT: Use AC power when running POST or Computer Setup. A low 
battery condition could initiate...

Select Prompted  Diagnostics .l   
After Identifying System Hardware  completes, select Interactive
Testing  and follow the instructions on the screen.l   
When the preliminary steps are completed, you are ready to run  POST.
  

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Troubleshooting
Power-On Self-Test (POST)
>Preliminaries
>POST
>Clearing
Password
>Compaq Utilities
>Troubleshooting
without
Diagnostics
>Contacting
Compaq
The Power-On Self-Test (POST) is a series of tests that run everytime the computer is turned on. POST verifies that the system is configured and functioning...

Diskette 
controller errorThe diskette 
drive controller 
failed to respond 
to the recalibrate 
command.If there is no diskette drive in the 
system, run Computer Setup to 
properly configure the CMOS-RAM 
to show no diskette drive present. If 
the problem persists, or if a diskette 
drive is present, complete these 
steps until the problems is solved: 
1. Check diskette drive connections. 
2. Replace diskette drive. 
3. Replace system board.
Diskette track 0 
failedThe diskette 
drive cannot read...

the end of this section.
MessageDescriptionBeepcode
CMOS RAM 
test failedA walking bit test of CMOS RAM location 0E (Hex) 
- 3F (Hex) failed.3
DMA 
controller 
faultyA sequential read/write of the transfer count and 
transfer address registers within the primary and 
secondary DMA controllers failed.4
Faulty DMA 
page 
registersA walking bit read/write of the 16 DMA controller 
page registers starting at location 80 Hex failed.0
Faulty 
refresh 
circuitsA continuous read/write test of port 61h found...

8 S-S-L-P-S-S-L-PInternal RAM is faulty.Replace memory board or 
system board if memory on 
system board is faulty.
  

MAINTENANCE & SERVICE GUIDE
PROSIGNIA NOTEBOOK 170
INDEX PAGELEGAL NOTICEHOW TO USE THIS GUIDEPRODUCT DESCRIPTION
TROUBLESHOOTINGREMOVAL & REPLACEMENTILLUSTRATED PARTS CATALOGSPECIFICATIONS
Troubleshooting
Clearing the Power-On Password
>Preliminaries
>POST
>Clearing 
Password
>Compaq
Utilities
>Troubleshooting
without
Diagnostics
>Contacting
Compaq
Clearing the 
power-on
password
requires
removing all
Setup attributes
that are
programmed in
the CMOS. 
If the password 
is not known,
clear it by...

power-on 
password has 
been cleared. If 
it has not been 
cleared, repeat 
Steps 1 through 
5.