Comdial Non-LCD Telephone Reference Manual

							7.14 Switching The Dialing Mode
Between Pulse And Tone
If the telephone service in your locality is pulse (rotary dialing), the
installer arranges your telephone to dial in this manner. If you need to
send tones during a dialing sequence (for example, to send
bank-by-telephone tones), you can convert to tone dialing mode while
dialing. The system will switch back to pulse dialing when you end your
call.
You can store a # as part of a speed dial number to cause an automatic
switch from pulse to tone where needed in a number sequence.
·To convert to tone dialing at any time during dialing or while on
an active call,
1. Press#.
7.15 Using Background Music
NOTE: This feature is not available on the 8112N and 8212N
telephones.
If the telephone system supplies background music, you can turn it on at
your speakerphone while it is on-hook and idle. The system
automatically turns background music off during calls and voice
announcements.
NOTE: The system can provide music from two sources; however, this
feature must be enabled by the system installer.
·To turn the music on,
1. PressINTERCOM.
2. DialS11for music source one orS12for music source two (the
SPEAKER light turns on when background music is on).
3. Adjust music volume with the volume button.
·To turn the music off,
1. PressINTERCOM.
2. Dial#1, (the SPEAKER light turns off when background music is
off).
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							7.16 Using Direct Inward System Access (DISA)
This feature allows you to call into the DXP digital communications
system from an external telephone. You can call directly to intercom
extensions and talk to the intercom parties or, if the system includes a
voice mail option, leave messages for them if they are not available.
When you call the DISA telephone number and dial your authorization
code, the system treats your call as it would treat one coming from a
system telephone and permits you to use many of the same features you
can use when you are calling from your assigned station. (Authorization
codes are associated with personal or group intercom numbers and are
assigned to you by your installer when he or she programs the system.) If
you use your DISA access to make a call through the system and out on
an outside line, the system applies all the toll restriction and automatic
route selection to the call the installer has programmed for the line you
are using. If you dial an incorrect authorization code, or the system is
busy with other DISA calls, you will either hear an error tone, or the
system will automatically route your call to one of the following areas
(as determined by your system installer):
•a designated station where you can talk to the system attendant,
•a digital voice announce that will prompt you to take additional
action,
•a proprietary voice mail station where you will be prompted to
leaveamessage.
The system allows you three tries at dialing your authorization code
before it routes your call as detailed above.
Some systems provide voice prompts to DISA callers and other systems
do not. If you encounter voice prompts when you call on the DISA line,
follow the voice prompt directions to complete your call.
Further, some systems with voice prompt enhancement provide a
one-digit menu prompting you to dial a single digit to reach available
departments, use system features, or obtain operator assistance.
NOTE: DISA is not recommended for use on loop start lines without
disconnect supervision. While DISA will function, we will not
be liable for its performance under any condition where
disconnect supervision is not provided.
Comdial has taken reasonable steps in the design of all product features,
including DISA, which protect against unauthorized or fraudulent access
to, or use of, a system, or which protect against unauthorized, fraudulent
or unaccounted-for access to, or use of, long distance lines. However, no
system is entirely invulnerable or immune from unauthorized or
fraudulent access or use, or unaccounted-for access or use, and therefore
Comdial disclaims any and all liability, and makes no warranty, express
or implied, relating to unauthorized or fraudulent access or use, or
unaccounted-for access or use.
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							·To make a DISA call to an intercom number,
1. Dial number for DISA line (listen for voice prompt if available).
2. Dial extension number.
3. If station does not answer or is busy you will either hear busy tone
or hear voice prompt if available. If you dial an invalid number,
you will hear error tone.
4. If voice prompt provides dialing codes, dial proper code for
services such as: track, message waiting, or voice mail.
·To make a DISA call to use system features,
1. Dial number for DISA line (listen for voice prompt if available).
2. Dial authorization code (listen for voice prompt if available;
otherwise, hear stutter-style dial tone—remember, the system gives
you only three tries to dial your code correctly).
3. Dial feature code and listen for acknowledgment tone.
NOTE: If you are selecting a line group through DISA for outside
calling, you can raise the audio level on this line when needed.
Do this before you select the line by dialingSS7, and then
dialing 1 for 0 dB, 2 for +3dB, or 3 for +6dB of gain. In some
cases, added gain can introduce circuit instability that presents
itself as a singing sound, which can interfere with dialing and
voice communications. If you experience this condition, select
a lower gain setting.
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							System Features Available To DISA Callers Default Dialing Code
Account code entryS04
Automatic route selection access 9
Call waiting on busyS6
Do not disturb overrideS03
Intercom dialing/call announcing nnnn
Message wait reset* #3
Message waiting set*S3
Personal speed dial*S01
System speed dialS01S
Tracker access**S8
Tracker page orbit retrieval** #8
Trunk group access 9, 80–89, 60–64
Zone paging 70–77
* You must have an assigned personal intercom number to use this
feature.
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							7.17 Using The Tracker Paging System
The Tracker Paging System option allows you to send call back and
parked call messages to Tracker pagers assigned to station extension
numbers.
Along with the parked call message, the system parks the call in orbit for
retrieval by the paged party. The type of message that the system delivers
(either alphanumeric or numeric-only) is dependent upon the Tracker
pager model in use at the station.
When outside callers call into a system that has both a Tracker Paging
option and a voice mail option installed, the system gives these callers
the option of either leaving a message or tracking the person that they are
calling.
If you have a Tracker pager assigned to your personal intercom number,
you can receive messages that someone else sends you. The system
automatically installs the Tracker pager for your use; however, you can
disable it when you do not wish to receive paged messages and when you
leave at the end of your day. Of course, if you do disable your Tracker
pager at the end of your day, be sure to enable it at the beginning of your
next day.
If your day-to-day operation includes extensive Tracker usage, your
installer may include aTRACKbutton at a programmable button
location.
·To track a called party after receiving a ring—no answer,
1. Make an intercom call to someone and receive no answer.
2. PressINTERCOM, and dialS8.
3. Hear confirmation beep (Tracker page accepted) or hear busy tone
(Tracker page not accepted).
4. PressSPEAKERto end.
·To track a called party without first calling them,
1. PressINTERCOMand dialS8.
2. Dial extension number.
3. Hear confirmation beep (Tracker page accepted) or
hear busy tone (Tracker page not accepted).
4. PressSPEAKERto end.
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							·To use Tracker to transfer a call to a park orbit for retrieval and
transmit the call’s park orbit code and caller ID information (if
available),
1. Answer call and pressTRANSFER/CONFERENCE.
2. Dial extension number.
3. If the called station does not answer or is busy, press
(INTERCOM, and dialS8).
4. Hear confirmation beep (Tracker page accepted) or hear busy tone
(Tracker page not accepted).
5. PressSPEAKERbutton to end.
NOTE: Tracker parked calls will recall to your station after a
pre-programmed time-out. You can either replace the call into
another Tracker page orbit or retrieve the call for servicing.
·To retrieve a call that you parked using the Tracker option,
1. PressTA P.
·If you receive a parked call message on your Tracker pager,
1. Go to any system station.
2. PressINTERCOM.
3. Dial Tracker pager displayed orbit code (#800–#899).
4. Retrieve call.
·To enable or disable a Tracker pager at your station,
1. PressINTERCOM.
2. Dial code#07to enable pager, or#06to disable pager.
3. Enter extension number.
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							7.18 Using E and M Tie Lines
E & M tie line operation is typically used in applications where one
group of users often need to call parties located in one or more remote
locations. In these applications, your system is directly tied to another
similar system at the remote site(s).
If your system has been configured for tie line operation, the procedures
you use to place calls, transfer calls, and set up conference calls differ
slightly from other types of connections. These procedures are described
in this section.
·To make a call on an E & M tie line,
1. Dial the E & M access code assigned by the installer, or dial9(if
your system was configured by the installer to use Automatic
Route Selection (ARS)),
—OR—
press the E & M line button, if programmed by the installer.
2. Wait until you hear a dial tone, then dial the intercom number for
the party you wish to reach at the remote site. You will hear a fast
busy signal if you dialed an invalid number.
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							·To transfer a call over an E & M tie line,
1. Answer the incoming call.
2. Press theTRANSFER/CONFERENCEbutton.
(You can eliminate this step if the installer has configured your
system for quick transfer and you are accessing the E & M line
with a group access code.)
3. Dial the E & M access code that was assigned by the installer, or
dial9(if your system was configured by the installer to use
Automatic Route Selection (ARS)).
—OR—
press the E & M line button, if programmed by the installer.
4. Wait until you hear a dial tone, then dial the intercom number for
the party you wish to reach at the remote site. You will hear a fast
busy signal if you dialed an invalid number.
5. If you are doing a screened transfer, stay on the line until the called
party answers so that you can announce the call,
—OR—
hang up (unscreened transfer). If the called party does not answer,
the call will return to you after the transfer recall timer expires.
NOTE: When you transfer a call to the remote end of the E & M tie
line, you create an unattended conference causing your
telephone to appear as though it is on hold.
6. PressTA Pbutton to rejoin the transferred call.
7. After rejoining the conference, press#to place the call on hold
again or hang up to terminate the call.
If neither party hangs up, or you have not terminated the call, the call
will return to you when the line-to-line connection timer expires.
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							·To set up a conference call on an E & M tie line,
1. Make first call.
2. PressTRANSFER/CONFERENCE;callisplacedonhold
automatically.
3. Select next line and make next call.
4. PressTRANSFER/CONFERENCEto establish conference.
5. Repeat the last three procedures to add more parties for up to a
7-party conference (including yourself).
·To continue conversation on remaining line after other outside
lines have dropped out of conference,
1. Press the line button of the remaining party.
·To retrieve a line from hold and bring that party back into the
conference,
1. PressTRANSFER/CONFERENCE.
2. Press line button.
3. PressTRANSFER/CONFERENCE.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference.
·To drop out of a conference call between you and two outside
lines (creating an unsupervised conference),
1. Hang up (lines remain lighted and in use until one or both outside
parties disconnect).
·To rejoin an unsupervised conference between two outside lines,
1. PressTA P.
NOTE: Conference volume levels depend upon the quality of the
external lines.
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							7.19 Mark Problem Line
Your programmer can arrange the system so you can mark a line that is
not functioning properly. You do this by pressing a pre-programmed
MARK button or by dialing a feature code of your choice. After you
have marked a particular line a programmed number of times, the system
takes the line out of service (unless programmed otherwise). When the
system takes the line out of service, it logs the condition and triggers an
alarm. The printed error log will then show which line is out of service
and so will the displayed error log. And out of service line is only out of
service for line group use; it is available for direct selection or prime line
access. Further, an out of service line is available for all inbound calls
unless it is a DID line. The CO will not send a call over a disabled DID
line. You can not mark a line during a conference call or if you are
calling in as a DISA caller.
The system manager can use the line disable feature at the programmer’s
station to restore service on the out of service line
·To mark a line,
1. Press the preprogrammedMARKbutton on your telephone,
—OR—
pressINTERCOMand dial a code of your choice.
(The system will not accept your choice if it conflicts with an
existing feature code or intercom number.)
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