Comdial Non-LCD Telephone Reference Manual

							4.4 Handling Park Recalls
When a parked call times out of the system, it will return to your
telephone in the form of a park recall (you will hear four short tone
bursts at 12-second intervals).
·
To answer a park recall,
1. Press associated line button. The call will then connect to your
station.
·
To place a park recall on hold at your station,
1. Press associated line button to connect the call to your station.
2. PressHOLD. If the call remains on hold for a period of time,
it will ring back to your telephone as a hold recall.
·
To re-park a park recall and restart the park timer,
1. Answer/retrieve call.
2. Press preprogrammedPARKbutton (the call will then be
placed back in its original park orbit and will remain there
until it is answered or until it recalls again).
—OR—
3. PressINTERCOM.
4. PressS.
5. Dial code for park orbit (91-99for orbit 1-9).
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							Transferring Calls
5.1 Transferring Calls—Screened
You can answer a call at your speakerphone and transfer it to another
telephone. If you first identify the caller to the party receiving the
transfer (giving that user the opportunity to prepare for the call), you
have made ascreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·
To screen and transfer a call to another telephone in the
system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is automatically
placed on hold).
3. Dial extension number of telephone to receive transfer or
pressDSSbutton for that extension.
4. When intercom party answers, announce call.
5. PressSPEAKERto disconnect (if in speakerphone mode), or
hang up.
The intercom party then has the call (if he or she answered the screened
transfer with the handset). If you announce the transfer over the speaker,
the intercom party’s telephone will ring with the transferred call after
you hang up.
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							5.2 Transferring Calls—Unscreened
You can answer a call at your speakerphone and transfer it to another
telephone. If you transfer the call without first announcing it, you have
made an unscreened transfer.
If the telephone to which you are transferring the call is busy, you must
recover the call yourself or choose one of several options that may be
available at your station. Also, if a transferred call is not answered after a
certain length of time (as set by the installer), it recalls to your telephone.
Again, you have several options for servicing the returning call.
·
To transfer an unscreened call to another system telephone,
1. Answer call.
2. PressTRANSFER/CONFERENCE(call is automatically
placed on hold).
3. Dial extension number of telephone to receive transfer or
press DSS button for that extension,.
4. PressSPEAKERto disconnect (if in speakerphone mode), or
hang up. The transfer will ring at the called telephone.
NOTE: Unscreened transfers ring at busy telephones and wait to be
answered.
·
If an unscreened transfer call is not answered and recalls to
your telephone,
1. Press flashing line button and lift handset.
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							5.3 MakingAHotTransfer
A hot transfer is a type of screened transfer. To perform a hot transfer,
you voice announce the transfer over the speaker of the telephone that
you want to receive the transfer, and release the call to that telephone.
The system handles the release in a way that does not require the called
party to retrieve the call (the call does not ring at the station).
This feature is useful for transferring calls to people who need to work in
a handsfree mode. Once you announce the call and the system completes
the transfer, the person receiving the transfer can simply begin speaking
toward his or her speakerphone to answer the call.
If you make a hot transfer to a monitor telephone, you can voice
announce the call over the telephone’s speaker, but the person receiving
the outside line transfer will need to lift the handset to answer the call
(the telephone will not ring after the announcement is made).
Please note that you can not make a hot transfer to a telephone if its user
has enabled the Voice Announce Block feature. This telephone will
automatically ring with the transfer requiring the intercom party to
answer it as either a screened or an unscreened transfer.
·
To make a hot transfer to another telephone in the system,
1. Answer call.
2. PressTRANSFER/CONFERENCE(the call is
automatically placed on hold).
3. Dial extension number of telephone to receive the transfer or
press the DSS button for that extension.
4. Announce call.
5. PressTRANSFER/CONFERENCE.
6. PressSPEAKERto disconnect (if in speakerphone mode) or
hang up. The person receiving the transfer then has the call.
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							5.4 Transferring Calls Using Quick Transfer
When the quick transfer method has been programmed by the installer, it
allows you to do an automatic screened or unscreened transfer of an
incoming line call without pressing theTRANSFER/CONFERENCE
button. The transfer occurs automatically whenever you answer a call
and then dial the intercom number, or trunk group access or ARS access
code for the transfer location.
·
To do a quick screened transfer to intercom or tie line,
1. Answer call.
2. Dial intercom number for transfer location.
3. When party at transfer location answers, announce call.
4. Hang up or press installer-programmedRELEASEbutton.
·
To do a quick unscreened transfer to intercom or tie line,
1. Answer call.
2. Dial intercom number for transfer location.
3. Hang up or press installer-programmedRELEASEbutton.
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							Conferencing Calls
6.1 Conferencing Telephones Together
When you join your speakerphone together with several other telephones
on the same call, the result is called conferencing. When using the DXP
system, you can make conference calls that involve up to five parties,
including you as the originating party, in any combination of outside
lines and intercom parties. For example, you can conference three
outside lines and two intercom parties, or four outside lines and one
intercom party, or five intercom parties—the combinations are up to you.
When using the DXPPlusor FX Series system, you can include up to
seven parties (in various combinations) in a conference call.
If you are involved in a conference call with two outside lines, you can
drop out of this established conference call and leave the outside lines in
the conference with each other. This is known as an unsupervised
conference call.
·
To set up a conference call that includes any combination of
outside lines and intercom parties,
1. Make first call.
2. PressTRANSFER/CONFERENCE(call is placed on hold
automatically).
3. Select next line and make next call.
4. PressTRANSFER/CONFERENCEto establish conference.
5. Repeat the last three procedures to add more parties.
·
To continue conversation on remaining line after other
outside lines have dropped out of conference,
1. Press the line button of the remaining party.
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							·
To retrieve a line from hold and bring that party back into
the conference,
1. PressTRANSFER/CONFERENCE.
2. Press line button.
3. PressTRANSFER/CONFERENCE.
NOTE: If all the conference circuits are busy, you will not be able to
add a party to the conference.
·
To drop out of a conference call between you and two outside
lines (creating an unsupervised conference),
1.
Dial
#(lines remain lighted and in use until one or both
outside parties disconnect; when only one party drops out of
an unsupervised conference, the other party remains on hold
until he hangs up or the line is answered).
·
To rejoin an unsupervised conference between two outside
lines,
1. PressTA P.
NOTE: Conference volume levels depend upon the quality of the
external lines.
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							Using The Other
Telephone Features
7.1 Blocking Voice-Announce Calls
You can prevent voice announcements from sounding over your
telephone speaker if you wish. This feature also blocks subdued off-hook
voice announcements.
·To block voice-announced calls,
1. PressINTERCOM.
2. DialS2.
·To un-block voice-announced calls,
1. PressINTERCOM.
2. Dial#2.
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							7.2 Diverting Incoming Calls To Another Station
Call diverting permits you to send an incoming call to another station
that you have previously designated. You can divert an incoming call to
the designated station whether you are busy or idle. You must program a
CALL FORWARDbutton (using the instructions in the programming
section) on your speakerphone to serve as a call divert button.
·To identify the station to receive diverted calls,
1. PressINTERCOM.
2. DialS55.
3. Dial extension number of station to receive diverted call.
4. PressSPEAKERto end.
·To divert calls to the designated station,
1. Hear ringing and/or see flashing line status light.
2. PressCALL FORWARD(system immediately forwards ringing
call to station you designated).
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