Comdial IPrimo Speakerphone Station User Guide

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 41
•  To answer a call-waiting tone if you receive one while on a 
call,
1.  Hear a short tone burst in receiver.
2.  Place the current call on hold, or complete the call and hang 
up (waiting call will ring at your telephone).
3.  Lift the handset to answer call. 
						

							Making Calls
42 Comdial October, 02
3.7  Sending Subdued Off-Hook Voice 
Announcements 
You can make a private voice announcement to another station that is 
off-hook and busy on a call if the installer has arranged the system to 
provide this feature.
•  Make a SOHVA announcement using the SOHVA button as 
follows:
1.  Make an intercom call and hear busy tone. If called station is 
on outside line, ring-back tone is heard, but SOHVA is still 
available.
2.  Select SOHVA and hear several quick tone bursts.
3.  Make the announcement.
4.  Wait on line for reply (either verbal or LCD reply).   If your 
station returns to idle, the called party has blocked your 
SOHVA.
Note  If the called station is currently in speakerphone mode or 
if the SOHVA has been denied by system programming, inter
-
active button selection for SOHVA will not be available. 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 43
4.  ADVANCED CALL HANDLING
4.1  Waiting for a Line (Queuing)
If all the lines in a line group are busy, you can place your tele-
phone in a queue to await an idle line.
•  To Queue for a line group,
1.  Press INTERCOM.
2.  Dial the line group access code (see Line Group Access code 
table on page 86 for your systems’s codes).
3.  Hear busy tone.
4.  Dial *6.
•  If you have line appearance for a particular line and with to 
queue for it,
1.  Observe the busy status light (LED).
2.  Press INTERCOM.
3.  Dial *6.
4.  Press the line button.
5.  When the line group is free, your telephone sounds several 
short tone bursts.  When you hear this, lift handset, hear dial 
tone, and place the call.
•  To cancel line queuing or line group queuing,
1.  Press INTERCOM.
2.  Dial #6. 
						

							Advanced Call Handling
44 Comdial October, 02
4.2  Conferencing
When your telephone is joined together with several other tele-
phones on the same call, the effect is called conferencing.  You 
can make conference calls that involve up to five parties, includ
-
ing you as the originating party, in any combination of outside 
lines and intercom parties.
•  To set up a conference call that includes any combination of 
outside lines and intercom parties,
1.  Make the first call.
2.  Select Conference, using the interactive button.  The call is 
automatically placed on hold.
Figure 4-1  Establishing a Conference
3.  Select next line and make the next call.
4.  Select Conference to establish the conference.
5.  Press the TRNS/CONF button to add more parties.
Note:  When setting up a conference call with outside lines and 
internal telephones, you must call the outside lines first.
Wednesday 19 11:36 am
Hold Conference
Transfer Auto Redial
Record
2441234 More 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 45
•  To continue conversation on remaining line after other 
outside lines have dropped out of conference,
1.  Press HOLD,
2.  Press the line button of the remaining party.
•  To retrieve a line from hold and bring that party back into 
the conference,
1.  Press TRNS/CONF.
2.  Press line button.
3.  Press TRNS/CONF
Figure 4-2  A Conference
If you are involved in a conference call with two outside lines, 
you can drop out of this established conference call and leave the 
outside lines in the conference with each other.  This is known as 
an unsupervised conference call.
•  To drop out of a conference call you initiated involving 
outside lines (creating an unsupervised conference),
—Dial # (lines remain lighted and in use until one or both 
outside parties disconnect; when only  one party drops out of 
an unsupervised conference, the other party remains on hold 
until he hangs up or the line is answered).
Wednesday 19 11:36 am
J Doe J Smith
Conference 
						

							Advanced Call Handling
46 Comdial October, 02
•  To rejoin an unsupervised conference between two outside 
lines,
—Press TA P
•  To drop a party out of a conference call,
1.  Select Drop Party,
2.  Select the party you wish to drop from the conference call by 
pressing the interactive button beside the appropriate line.
4.3  Call Forwarding
4.3.1  FORWARDING A CALL
You can forward the calls that normally ring at your telephone to 
another telephone.  To remind you that your calls are being for
-
warded, your telephone will sound a short ring burst each time 
the system forwards a call.
You can forward calls that ring at your telephone but receive no 
answer; this feature is valuable if you are frequently away from 
your desk for short periods of time and find it inconvenient to 
permanently forward your calls every time you leave.
•  To forward your calls,
1.  Select OPTIONS.
2.  Select Programming,
3.  Select NEXT 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 47
4.  Select Call Forwarding.
Figure 4-3  Selecting Call Forwarding
5.  Choose one of the following call forwarding options:
•  Select Forward All to forward all calls
•  Select Forward Personal to forward prime line and 
intercom calls.
•  Select Forward RNA All to forward all calls that ring at 
your station but receive no answer after a programmed 
number of rings.
Figure 4-4  Call Forwarding Options
Call Forwarding
Reminder Alert
LCD Messaging
Ring Tone 4
EXIT PREV NEXT
Wednesday 19 11:36 am
Hold Conference
Transfer Auto Redial
Record
2441234 More 
						

							Advanced Call Handling
48 Comdial October, 02
•  Select Forward RNA Personal to forward your prime line 
and intercom calls that ring at your station but receive no 
answer after a programmed number of rings.
•  Select CFOS to forward your calls to outside the system.
6.  Dial extension number or press DSS/BLF button of telephone
7.  Select EXIT to end.
•  To cancel call forwarding,
—Select CLEAR to disable call forwarding
Figure 4-5  Call Forwarding Active
4.3.2  DIVERTING ALL CALLS TO ANOTHER STATION
Call diverting permits you to send an incoming call to another 
station that you have previously designated.  You can divert an 
incoming call to the designated station whether you are busy or 
idle.
•  To identify the station to receive diverted calls,
1.  Press INTERCOM
2.  Dial * 55
3.  Dial the extension number of the station to receive the 
diverted call.
FWD RNA to J Doe CLEAR 
						

							iPrimo Speakerphone Station User’s Guide
October, 02 Comdial 49
•  To divert calls to the designated station,
1.  Hear ringing and/or see the flashing line status light.
2.  Select Divert (system immediately forwards ringing call to 
the station you previously designated).
Figure 4-6  Diverting Incoming Calls
4.3.3  CALL FORWARD OUTSIDE SYSTEM (CFOS)
If enabled by your installer, the Call Forward Outside System 
(CFOS) feature allows you to forward incoming or transferred 
line calls to telephone numbers outside the system.
•  To activate CFOS with your LCD speakerphone,
1.  Select OPTIONS
2.  Select Programming.
3.  Select NEXT
Wednesday 19 11:36 am
Do Not Disturb Divert
Answer Voice Mail
L339 
						

							Advanced Call Handling
50 Comdial October, 02
4.  Select Call Forwarding
Figure 4-7  Selecting CFOS
5.  Select CFOS
6.  Select NEXT.
7.  Choose a type of CFOS by selecting the top right-hand inter-
active button to scroll through the list of call types
Figure 4-8  Choose CFOS Type
•  Select Line for prime line calls.
•  Select Line Group for and dial access code for outside 
calls.
Forward All
Forward Personal
Forward RNA All
Forward RNA Personal
CFOS
EXIT PREV
CFOS Type Line
ARS  18042458028
EXIT PREV NEXT