Comdial Dxp Digital Communications System Instructions Manual

							Programming The Attendant Features 
Storing The System Speed Dial Numbers 
You can store up to 100 system speed dial numbers, at your attendant. 
telephone that every system user can access from his. or her telephone. 
Typically, these are numbers that are frequently called by many dif- 
ferent users and emergency numbers that you want readily available to 
everyone. Distribute a list of these stored numbers to the system users 
for their reference. 
Before you begin programming, use the record sheet on the following 
page to write down this information: 
l the dialing code of the storage location (001 - 299), 
@ the line that will be used to access each outside number, 
l the telephone numbers or featute codes you ate storing. 
To program system speed dial numbers, 
l press ITCM, 
l dial##OO 02, 
l dial code for storage location (001 - 299), 
l dial a code to store a line, line group or prime line/last line used 
for the call to dial on, 
NOTE: If the desired line code is less than three digits, dial # once aj?er you dial 
the code . For example. dial I# for line f or I9# for line 19. 
l dial l# - 99##, 0010 128 for lines 1 - 128, 
m 
l dial Sol- 816 for line groups 1 - 16, 
m 
l dial 000 for prime or last line used, 
l dial the number to be stored (up to 32 digits); if you need a pause 
between numbers, ptess the HOLD button and continue entering 
the remaining digits. lf you need a hookflash, press the TAP but- 
ton and continue entering the remaining digits, 
l press TRANS/CONP to store number, 
l dial next storage location, store line choice and speed dial num- 
ber, and press TRANS/CONF, 
l repeat previous step until all numbers are stored, 
-. 
l press SPKR to end. &. 
18  
						

							Programming The Attendant Features 
o-9 
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ITCM 
Button 
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IQ  
						

							Prpgramming The Attendant Features 
System Speed Dial Numbers 
(Record system speed dial here. Copy this sheet if you need more 
record space.)  
						

							Transferring The Attendiznt Functions To The 
Alternate Attendant Telephone 
The system installer can arrange for another telephone to serve as an al- 
ternate attendant location. 
You can transfer the attendant functions, 
available at your telephone, to the alternate attendant telephone when- 
ever you wish to do so. 
To transfer attendant functions to the alternate attendant telephone or to 
mum the functions to your station, 
l press ITCM, 
l dial+k#OOOO, 
l dial 1 to enable transfer or dial 2 to disable the transfer, 
l press # to transfer the function or to return it to the main attendant 
telephone, 
l press SPKR to end. 
Button  
						

							Using Special Attendant Buttons 
Special Attendant Button Operations 
In addition to the many feature buttons the system can make available 
to any station, the DXP provides the attendant position with several spe- 
cial purpose feature buttons to enhance call processing. These special 
purpose buttons are described below: 
Alternate Button: When an attendant presses this button, all calls nor- 
. mally routed to his or her telephone are then routed to an alternate 
attendant’s telephone instead. In some cases, your alternate attendant 
will be able to route all calls to a third alternate attendant. 
Both Button: This button provides a means for an attendant to etablish 
a conference between the attendant’s station, a current call, and the last 
call that was placed on hold. 
Overflow Button: When an attendant presses this button, calls that nor- 
mally ring at the attendant’s telephone also ring at an overflow 
attendant’s station. 
Queue Button: When multiple calIs are ringing or am on hold at an 
attendant’s station, the system places them in a queue. The attendant 
can use this button to determine how many calls are queued awaiting 
service. 
Serial Call Button: When a caller wishes to speak to more that one per- 
son or department, the attendant uses this button to place the caller in a 
serial mode of multiple transfers to each desired party. In the serial 
mode the system automatically transfers the caller to another party as 
soon as a present party hangs up. The system places the caller in the 
serial mode as soon as the attendant hangs up. 
Test/Busy Button: This button provides the attendant a means to test 
the status of specilk lines. Attendants can use this button to determine 
whether individual lines ate idle, busy or on hold. 
To forward all calls to an alternate attendant, 
l press the installer-programmed ALTERNATE button. If an alter- 
nate attendant is programmed, the light next to the 
ALTERNATE button will illuminate and the LCD will indicate 
the location of the alternate attendant 
-. 
To cancel the alternate mode, *. 
22  
						

							Using Special Attendant Buttons 
l 
press the ALTERNATE button again. 
To establish a conference between the attendant station, a held call, and 
an active call, 
l press the installer-programmed BOTH button. 
If you wish to cancel the conference condition and return one of the 
lines to hold, 
l press HOLD, 
l press the line button for the held call you wish to re-engage. 
/ Programmable 
Buttons (May 
include installer- 
programmed 
Special Attendant 
Alternate button) 
. Programma ble 
Buttons 
Continued on pogc 24.;. 
23  
						

							Vsing Special Attendant Buttons 
To direct incoming calls to an overflow attendant during peak calling 
piOtIS, . l press the mstaller-programmed OVERFLOW button. If an over- 
flow attendant is programmed, the light next to the 
OVERFLOW button will illuminate and incoming calls will ring 
at both stations. 
To cancel, 
l press the OVERFLOW button again. 
To determine how many calls are queued at the attendant position and 
awaiting service (on hold, parked, or ringing), 
l press the installer-programmed QUEUE button. The LCD dis- 
play will indicate how many calls ate in the ring queue and the 
hold queue, respectively. The display remains on the LCD 
momentarily. 
Note: Hold recalls, trmrsfct recalls and park recalls am counted in the ring queue 
and not the hold queue. 
To place an active call in a serial transfer, 
l press the installer-programmed SERIAL button (the LCD will 
mad “0 SERIAL EXT:“, with the first digit indicating how many 
intercom numbers am already entered; the “EXT? indicates a 
ptomt for another intercom number to be placed in the serial), 
l dial intercom number or press associated DSS button, 
l repeat to add up to two mom extensions to the serial, 
l press SPKR to end. Serial transfer begins. 
To determine the status of individual lines (idle, busy or on hold), 
l press the installer-programmed TEST/BUSY button (the LCD 
will display the prompt ‘Enter Line:“), 
l dial the line number to be tested (001-128). If the line is idle, you 
wil.l hear a dial tone; if the line is busy, the LCD will display 
“Busy with xxx” 
; if the line is on hold, the LCD will display “On 
Hold at xxx” (xxx = line number). 
24  
						

							Using Special Attendant Buttons 
Button / Programmable 
Buttons (May 
Include installer- 
programmed 
Special Attendant 
Alternate button) 
/Programmable 
Buttons  
						

							Understanding The LCD Displays 
Display Summary 
The special displays shown on your telephone during attendant 
operation are summarized in this section. 
Display Qpe When Displayed 
Night Transfer 
Appearsindisplayifyoudial2todis- 
-1 *le. ‘ 
LCD Message Programming 
SYSTEM Aftery0udialITcM*#0*12,this 
LCD MESSAGES appears in the display. 
The message shows up in the display 
(ywwyyl whayou=@rit. 
Line Names 
LINE NAME 
LINE NUM: AfteryoudiallTcM*#0*43,this 
appears in tb display. 
New station name appears in display 
r] *youenterit. 
26  
						

							Understanding The LCD Displays 
Station Names 
New station name appears in display 
Station Message Detail Accounting 
(SMDA) Printout 
-1 
Aftery0udialITcM*#0*82,this 
appears in the display as you enter the 
nu&ermsponding to each one: 
1 =AIlnxords 
2 = Station reports 
3 = Lie report 
4 = Account code report 5 = Departmknt records 
6 = Auto reports 
7 = Delete records 
System Clock Setting 
Displayed when setting date and time. 
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