Comdial Dsu II Non-LCD Station Users Guide
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This user’s guide applies to the following system and telephone models: System Models: ·DSU systems with software 20A and later. ·DSU II systems with software 4A and later. Telephone Models: ·Impact SCS 8212S-** Rev. A and later. ·Impact SCS 8212N-** Rev. A and later. ·Impact 8124S-** Rev. A and later. ·Impact 8112S-** Rev. A and later. ·Impact 8112N-** Rev. A and later. If you need more information, consult theSpeakerphone Reference Manual. Contact your Comdial dealer for updates of this as well as other Comdial publications. Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated. Comdial disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features.Ò Ò Ò 2/12/97 * Tri-Level Compression is a registered trademark of ACS Wireless, Inc.
Contents 1Introducing The Telephone........................... 1–1 1.1 UsingThisGuide ............................... 1–1 1.2 Overview...................................... 1–3 1.3 Using Your Speakerphone......................... 1–4 1.4 Knowing Your Telephone’s Functions............... 1–8 1.5 UnderstandingWhatTheLightsMean.............. 1–10 1.6 UnderstandingWhatTheRingsMean .............. 1–11 1.7 AdjustingYourTelephone’sPedestal ............... 1–12 2AnsweringCalls..................................... 2–1 2.1 AnsweringCalls ................................ 2–1 2.3 Answering Subdued Off-Hook VoiceAnnouncement(SOHVA)Calls ............... 2–2 3MakingCalls ....................................... 3–1 3.1 MakingCalls................................... 3–1 3.2 UsingAutomaticCall-Back ....................... 3–4 3.3 UsingCallWaiting .............................. 3–4 4PlacingCallsOnHold................................ 4–1 4.1 PlacingCallsOnHold............................ 4–1 5TransferringCalls................................... 5–1 5.1 TransferringOutsideCalls ........................ 5–1 6ConferencingCalls .................................. 6–1 6.1 ConferencingStationsTogether .................... 6–1 GCA70–248 Contents Contents – 1
7Using The Other Telephone Features................... 7–1 7.1 UsingTheRecall/FlashFeature .................... 7–1 7.2 MakingAPagingAnnouncement................... 7–1 7.3 SwitchingBetweenPulseAndTone................. 7–3 7.4 ForwardingCalls................................ 7–3 7.5 Activating The Call Forward Outside System (CFOS) Feature........................................ 7–4 7.6 EngagingAutomaticSetRelocation................. 7–5 7.7 UnderstandingTheDataButtonLight............... 7–6 7.8 Using The IMIST Module......................... 7–7 7.9 Background Music.............................. 7–8 7.10 Using The Dynamic Line Button Feature............. 7–8 8Sending And Receiving Non-Verbal Messages........... 8–1 8.1 LightingTheMessage-WaitingLight................ 8–1 8.2 SendingMessages To LCD Speakerphones........... 8–3 8.3 Station-To-StationMessaging...................... 8–3 9ProgrammingYourTelephone ........................ 9–1 9.1 ProgrammingYourTelephone...................... 9–1 10Operating Your Telephone With A DSS/BLF Console . . . 10–1 10.1 Operating Your Telephone With A DSS/BLF Console . . 10–1 11Troubleshooting Your Telephone..................... 11–1 Index............................................. Index–1 QuickReferenceGuide..................... QuickReference–1 Contents GCA70–248 2–Contents
Introducing The Telephone 1.1 Using This Guide This user’s guide describes your Comdial Impact telephone and tells you how to use it. The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The remaining sections are titled as follows: 1.2 Overview 1.3 Using Your Speakerphone 1.4 Knowing Your Telephone’s Functions 1.5 Understanding What The Lights Mean 1.6 Understanding What The Rings Mean 1.7 Adjusting Your Telephone’s Pedestal The operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows: 2 Answering Calls 3MakingCalls 4 Placing Calls On Hold 5 Transferring Calls 6 Conferencing Calls The special-purpose features of the telephone are grouped into one chapter: 7 Using The Other Telephone Features Your telephone provides several non-verbal way to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter titled: 8 Sending And Receiving Non-Verbal Messages 1 GCA70–248 Introducing The Telephone Non-LCD Station Users Guide 1 – 1
You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter: 9 Programming Your Telephone Two DSS/BLF consoles are available for expanding a station’s memory button capacity—a 24-button and a 48-button model. The operation of these consoles is covered in the following chapter: 10. Operating Your Telephone With A DSS/BLF Console For your convenience, a troubleshooting chart is provided in the following chapter: 11 Troubleshooting Your Telephone There is a quick reference chart listing the feature dialing codes in the following chapter: Appendix A Quick Reference Guide Introducing The Telephone GCA70–248 1 – 2 Non-LCD Station Users Guide
1.2 Overview This user’s guide covers five different telephone models. There are several differences as noted below. •The 8112N and 8212N do not have speakerphone capability. Therefore, you must lift the handset to perform any telephone functions: making calls, answering calls, programming your telephone, etc. •The 8112N and 8212N cannot receive voice announce calls. •The 8112N and 8212N cannot use the Group Listen feature. •The 8112N and 8212N cannot use the Background Music feature. •The 8112N does not have any LEDs beside its programmable buttons and therefore does not provide any status indications for these buttons. •The 8112N does not have a mute key. •The 8112N and 8212N does not have a handset volume control. •The IMIST device only works with the 8212S and 8212N telephones. •The 8124S and 8112S telephones have a rocker switch style volume control instead of separate volume up and volume down buttons. •Message waiting lights: –On the 8124S and 8112S, the message waiting light is above the HOLD button. –On the 8112N, the message waiting light is above the dialpad. –On the 8212S and 8212N there is a dedicated message button with an associated light beside it. •Only the 8212S and 8212N support the ICVOL handset with independent volume control. •8212S and 8212N have adjustable pedestals. GCA70–248 Introducing The Telephone Non-LCD Station Users Guide 1 – 3
1.3 Using Your Speakerphone On the speakerphone-equipped models (8124S-**, 8112S-**, and 8212S-**) the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker). Your speakerphone’s sound-activated switches allow either the microphone or the loudspeaker to be on at a given time. This means that sounds travel in only one direction at a particular moment. •To manually place a call using your speakerphone, 1. Press the line button or theINTERCOMbutton. 2. Dial the number. 3. When party answers, speak toward the telephone. •To autodial using your speakerphone, 1. Press the programmed button and talk when your party answers. •To answer a call with your speakerphone, 1. Press the line button with flashing red or orange light. 2. Speak toward the telephone to answer the call. •To answer an intercom call with your speakerphone, 1. Press theINTERCOMbutton and speak toward the telephone after hearing two short rings, —OR— If your system is configured for voice-first calling, speak to- ward the telephone to answer the call after hearing the caller’s voice. •To end a call with your speakerphone, 1. PressSPEAKER. Introducing The Telephone GCA70–248 1 – 4 Non-LCD Station Users Guide
Speakerphone User Guidelines ·Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party. ·Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment. ·Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone. ·Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice. ·Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly. ·Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches. ·If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches. ·In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation. ·When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices. GCA70–248 Introducing The Telephone Non-LCD Station Users Guide 1 – 5
2ABC13DEF6MNO5JKL4GHI7PRS8TUV9WXY# 0 * SPEAKER MESSAGE TRNS/CONF HOLDMUTETAP Message Button TAP Button Transfer/Conference Button Speaker Button Mute Button Hold Button Dialpad Line Buttons, DSS/BLF Buttons Programmable Buttons Telephone SpeakerHandset Volume Down SCS001A Volume Up Microphone Opening Intercom Button* *NOTE: The INTERCOM button can be reprogrammed.. R ! Connectors On Bottom Of Telephone Optional IST Module Handset Optional Console-Top Line Cord-Bottom 2ABC13DEF6MNO5JKL4GHI7PRS8TUV9WXY# 0 * SPEAKER MESSAGE TRNS/CONF HOLDMUTETAP Message Button TAP Button Transfer/Conference Button Mute Button Hold Button Dialpad Line Buttons, DSS/BLF Buttons Programmable Buttons Handset Volume Down SCS002A Volume Up Intercom Button R ! Connectors On Bottom Of Telephone Optional IST Module Handset Line Cord 8212N Telephone 8212S Speakerphone Introducing The Telephone GCA70–248 1 – 6 Non-LCD Station Users Guide