Cisco Prime Nerk 43 User Guide

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 10      How Prime Network Handles Incoming Events
  How Prime Network Calculates and Reports Affected Parties (Impact Analysis)
To check a Trap, Syslog, or Service event’s default is-ticketable setting, see Checking An Event’s 
Registry Settings, page 10-15.
How Prime Network Calculates and Reports Affected Parties 
(Impact Analysis)
Prime Network performs impact analysis for some Service events. This means Prime Network 
automatically calculates any...

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 10      How Prime Network Handles Incoming Events
  Clearing, Archiving, and Purging and the Oracle Database
The affected severity priorities are:
Real—Priority 1
Recovered—Priority 2
Potential—Priority 3
Card Out reports on X < > Y as real, affected only once.This information is embedded in the ticket along 
with all of the correlated events. For a list of Service events for which Prime Network performs impact 
analysis, refer to the Cisco Prime...

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 10      How Prime Network Handles Incoming Events
  Clearing, Archiving, and Purging and the Oracle Database
When a ticket is cleared, that means its root cause and all of its associated events have been cleared, and 
the problem no longer exists. A cleared ticket is still considered active because new events can still 
associate to it, which would cause the ticket to be reopened. Finally, if a ticket is unchanged for 1 hour, 
it is archived. Prime...

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 10      How Prime Network Handles Incoming Events
  Clearing, Archiving, and Purging and the Oracle Database
The remove operation cannot be reversed. After you remove a ticket, it can only be viewed from the 
Events client using the Find in Database tool.
If any of the ticket’s associated events recur, Prime Network will open a new ticket instead of 
reopening the ticket your removed. 
Tickets are also auto-cleared by Prime Network. Every 60 seconds,...

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 10      How Prime Network Handles Incoming Events
  Checking An Event’s Registry Settings
For more information on managing the Prime Network database, refer to the Cisco Prime Network 4.3.2 
Administrator Guide.
Checking An Event’s Registry Settings
The following documents list the default registry settings that control how Prime Network processes 
incoming events. All of these documents are available from Cisco.com:
Document on Cisco.com Provides...

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 10      How Prime Network Handles Incoming Events
  Checking An Event’s Registry Settings 

CH A P T E R
  
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11
Managing Tickets with the Vision Client
Tickets represent attention-worthy fault scenarios that can consist of one event or a complete hierarchy 
of correlated events that all relate to the same fault. The Vision client provides extensive information on 
tickets and other network events of interest. These topics explain how to view and manage tickets and 
network events using the Vision client:
Ways You Can View Tickets and Events, page 11-1...

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 11      Managing Tickets with the Vision Client
  Ways You Can View Tickets and Events
example of this view, see Viewing Tickets and Events for a Specific Device, page 11-4.
To view a ticket, double-click it, and the Vision client provides extensive details about the ticket. A series 
of tabs provide the ticket history, root cause and events correlated to the root cause, notes attached to the 
ticket, number of devices affected by the ticket, and more....

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 11      Managing Tickets with the Vision Client
  Ways You Can View Tickets and Events
Viewing Tickets and Latest Events for All Devices in a Map
When you open a map, Prime Network displays a view similar to Figure 11-1. Note the Tickets tab and 
Latest Events tab at the bottom of the window (these tabs are also displayed in the List view). 
Figure 11-1 Events Tabs for NEs in a Map
By default, the Vision client displays tickets and events from the past...

  
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Cisco Prime Network 4.3.2 User Guide
Chapter 11      Managing Tickets with the Vision Client
  Ways You Can View Tickets and Events
The Latest Events tab displays upgraded events (traps, syslogs, and Service events generated by Prime 
Network) as they occur. If an event is associated with a ticket, a hyperlink to the ticket properties is 
provided. If enabled (from the Administration client), the tab may also include standard events, which 
are events for which Prime Network only performs basic...