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The Advanced tab provides the ticket’s totals for the same information:
For more information about how Prime Network processes flapping events, see How Prime Network 
Correlates Incoming Events, page 10-4.
Viewing a Ticket’s Affected Parties Tab (Resource Pairs)
The Affected Parties tab lists service resources (pairs) that are affected by an event, alarm, or ticket. This...

  
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Viewing a Ticket’s Root Cause and Associated Events (Correlation Information)
The Correlation tab displays the root cause and all of the events it caused presented in a hierarchy with 
the ticket’s root cause at the top. The ticket takes the name of the root cause. If you want to view the 
historical chronology for the events and alarms in a ticket, click the ticket’s History...

  
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Figure 11-7 Alarms and Events in the Card Out Ticket
Finding Out How Many Devices Are Affected by a Ticket
When a fault occurs, Prime Network automatically calculates the affected devices and embeds this 
information in the ticket in the Advanced tab. If you want to get a quick visual representation of the 
affected NEs, use the Find Affected Elements feature, which is launched...

  
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Checking the Online Documentation for Ticket Troubleshooting Information
In addition to checking the Troubleshooting field in the Details tab, you may find additional information 
as follows:.
Check the correlation examples in Event Correlation Examples, page C-1. Even if the event you are 
experiencing is not described, these examples can help you understand how faults are...

  
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The devices that support the following commands are listed in the Addendum: Additional VNE Support 
for Cisco Prime Network 4.3.2. Whether you can run these commands depends on your permissions. See 
Permissions for Vision Client NE-Related Operations, page B-4.
Troubleshooting Device Reachability and Performance Issues
These topics provide some guidance for responding to...

  
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Figure 11-8 Element with Device Partially Reachable Badge
This badge represents the VNE management state. In the Prime Network model, each device is 
represented by one Virtual Network Element (VNE) that contains a complete model of the device. VNEs 
are created by system administrators using the Administration client. After a VNE is created and started, 
Prime Network...

  
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Checking the VNE Status to See If It Is an Internal Prime Network Problem
To check the status of the device’s VNE, open the inventory window and click VNE Status in the 
properties pane. Figure 11-9 provides an example of a VNE properties window. This VNE is modeling 
a Cisco 3620 router. 
Table 11-4 VNE Investigation States
Badge State Name Description
Unsupported The device...

  
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NoteVNE status is not the same as device status. A device may be fully reachable and operating even though 
a VNE status is Down, Unreachable, or Disconnected.
If the VNE status is down, the device may still be fully operational. This indicates a problem in Prime 
Network, not the device.
Figure 11-9 VNE Properties Window 

  
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Checking the Communication Between the VNE and the Device
To check the status of the communication between the device and the VNE that is modeling it, open the 
inventory window and click VNE Details in the properties pane. Figure 11-10 provides an example of a 
VNE Status Details window.
Figure 11-10 VNE Status Details Window
The VNE Status Details window provides this...

  
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Using Ping, Telnet, and Trace Route
To check device reachability, you can use the NE right-click Tools menu to run a ping or Telnet. These 
tools contact the device from the client machine. The devices that support these commands are listed in 
the Addendum: Additional VNE Support for Cisco Prime Network 4.3.2. Whether you can run these 
commands depends on your permissions....