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Chapter 11      Managing Tickets with the Vision Client
  Ways You Can View Tickets and Events
Figure 11-2 Vision Window Showing Device Inventory View and Events Tabs
The Tickets tab displays tickets for all devices in the map. To manage tickets, see Viewing Tickets and 
Events for a Specific Device, page 11-4. To create a ticket filter, see The following table describes how 
regular and resynced events detail are displayed in Prime Network:, page 11-6.
The...

  
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Chapter 11      Managing Tickets with the Vision Client
  Ways You Can View Tickets and Events
NoteOn the Network Events tab, you can still view details of standard events that are created.
The following table describes how events, traps, tickets details are displayed for Resync alarm tickets:
The following table describes how regular and resynced events detail are displayed in Prime Network:
Table 11-1 Display Behavior 
Property Prior to Prime Network 4.3.1...

  
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Chapter 11      Managing Tickets with the Vision Client
  Ways You Can View Tickets and Events
CautionThe command output displayed for the events that were lost or for events that were resynced should not 
be more than 5000 traps. As a result, if the VNE is down for a very long period of time, and the number 
of events is high, then there is a possibility that the events that were lost during the down time is not 
resynced and is completely lost.
Finding...

  
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Chapter 11      Managing Tickets with the Vision Client
  Ways You Can View Tickets and Events
Figure 11-3 Ticket Filter Dialog Box
Step 3
To create a new filter, make sure that [Untitled filter] is chosen from the Filter drop-down list. (For an 
example of this list populated with filters, see Creating and Saving Filters for Tickets and Events, 
page 12-6.)
a.Check the check box for each criterion to use for filtering.
b.As needed, choose the operator for the...

  
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Chapter 11      Managing Tickets with the Vision Client
  Interpreting the Badges and Colors of an NE
Step 4If you want to save the filter so you can choose it from a drop-down list at another time, perform these 
steps:
NoteA filter is saved for later use only if you click Save. To simply apply the filter to the current 
display (without saving the filter), skip this step.
a.Click Save and enter a name for the filter in the Save Filter dialog box. (Filters...

  
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Chapter 11      Managing Tickets with the Vision Client
  Interpreting the Badges and Colors of an NE
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These examples show how an NE with a Major ticket is displayed.
Example 1: Interpreting NE Badges and Colors
Figure 11-4 NE Colors and Badges—Example 1
To summarize Figure 11-4:
The MDS device has a major ticket that has not been cleared. The ticket is still a problem.
The MDS device has other unacknowledged tickets, but those tickets have been...

  
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Chapter 11      Managing Tickets with the Vision Client
  Interpreting the Badges and Colors of an NE
Example 2: Interpreting NE Badges and Colors
Figure 11-5 NE Colors and Badges—Example 2
To summarize Figure 11-5:
The Cisco 7600 router has a warning ticket that has not been cleared.
The Cisco 7600 router has an unacknowledged warning ticket.
The Cisco 7600 router is only partially reachable.
This tells you that someone needs to acknowledge the warning...

  
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Chapter 11      Managing Tickets with the Vision Client
  Letting Others Know You Are Working on the Ticket (Acknowledging a Ticket)
Letting Others Know You Are Working on the Ticket 
(Acknowledging a Ticket)
When you acknowledge a ticket, it signals to other Vision client users that someone else is working on 
the problem. The easiest way to check whether a ticket has been acknowledged is from the ticket table 
(at the bottom of the Vision client window)....

  
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Chapter 11      Managing Tickets with the Vision Client
  Troubleshooting a Ticket
Getting a Ticket’s Troubleshooting Tips And Basic Information
A ticket’s Details tab provides specific information about the probable cause, action to be taken, and 
clearing conditions for the ticket. This information is provided in the Details tab’s Troubleshooting field.
The Details tab also provides a snapshot of the ticket—where the problem is, when the problem was first...

  
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Chapter 11      Managing Tickets with the Vision Client
  Troubleshooting a Ticket
Checking the History of a Ticket and Its Associated Events
The History in chronological order, every instance of each event associated with a ticket. If the ticket has 
more than one alarm, you can also drill down to get the alarm details and history by double-clicking the 
alarm ID. The following table provides a subset of the information provided. Acknowledged Whether someone...