Cisco Prime Nerk 43 User Guide

  
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Chapter 11      Managing Tickets with the Vision Client
  Letting Others Know What is Being Done to Fix a Ticket
Letting Others Know What is Being Done to Fix a Ticket
Update the ticket notes to advise others of any actions you performed towards fixing the ticket. When 
you add a note, a note icon appears next to the ticket so that other users can see that a note is available. 
If a ticket affects several devices, you must have sufficient permissions on the...

  
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Chapter 11      Managing Tickets with the Vision Client
  Removing a Ticket from the Vision Client Display (Archiving a Ticket)
Automatically Clearing Tickets
Every 60 seconds, a clearing mechanism checks all tickets to see if the ticket’s root cause is cleared. If 
the root cause and all of the ticket’s associated events are cleared, the mechanism clears (and 
acknowledges) the entire ticket.
Situations can occur in which a ticket’s root cause is cleared,...

  
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Chapter 11      Managing Tickets with the Vision Client
  Changing the Vision Client Behavior
Manually Removing Tickets
NoteDo not choose Remove unless you are sure you want to archive the ticket. The remove operation cannot 
be reversed.
You can manually remove cleared tickets from the display by right-clicking a ticket and choosing 
Remove. This removes the ticket and all of its associated events, and archives them. This operation 
overrides the 60-minute...

  
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Chapter 11      Managing Tickets with the Vision Client
  Changing the Vision Client Behavior 

CH A P T E R
  
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12
Viewing All Event Types in Prime Network
An event is a distinct incident that occurs at a specific point in time. Some events can indicate an error, 
failure, or exceptional condition in the network. How Prime Network responds to fault events is 
described in How Prime Network Correlates Incoming Events, page 10-4. Prime Network also provides 
extensive details about other events it receives—device configuration changes, activations, and...

  
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Chapter 12      Viewing All Event Types in Prime Network
  Ways You Can View Events
Figure 12-1 provides an overview of the Events client window.
Figure 12-1 Events Client Window
Ways You Can View Events
Events are displayed according to event categories, which are represented by tabs in the Events client. 
By default, the Events client displays events that occurred in the last 2 hours (or up to 50 events per 
table). 
The following table provides some...

  
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Chapter 12      Viewing All Event Types in Prime Network
  Ways You Can View Events
.
To view: Do this in the Events client:
Traps and syslogs received from devices, which 
Prime Network attempts to correlate (upgraded 
events)Choose the Syslogs, V1 Trap, V2 Trap, and V3 Trap 
tabs.
Archived tickets and events that are no longer 
displayed in the clientsUse the Find in Database tool (specify a data range 
for best performance).
Events by the devices on which...

  
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Chapter 12      Viewing All Event Types in Prime Network
  Ways You Can View Events
Event Types and Categories
Each event tab displays basic information, including severity, event ID, time, and description. In 
addition, most event tabs show the Location parameter, which indicates the entity that triggered the 
event, with a hyperlink to the entity’s properties. The following table describes the event categories in 
the Events client.
You can also open the...

  
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Chapter 12      Viewing All Event Types in Prime Network
  Interpreting Event Severity Indicators
Interpreting Event Severity Indicators
Prime Network clients use the same indicators and colors to signal events and tickets in the network. The 
following example shows a Service events table in the Events client. The colors and badges in the 
Severity column indicate the seriousness of the event.
Figure 12-2 Events Client with Event Severity Indicators 

  
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Chapter 12      Viewing All Event Types in Prime Network
  Creating and Saving Filters for Tickets and Events
The following table shows the event severity indicators. The same colors and indicators are used for all 
event types—System, Audit, Tickets, Syslogs, and so forth.
Creating and Saving Filters for Tickets and Events
These topics explain how to create and manage filters:
Creating a New Filter and Saving It, page 12-7
Determining Whether a Filter Is On...