Christie Projector Roadie HD+35K User Manual

							Roadie HD+35K User Manual5-1020-100340-02 Rev. 1   (01-2010)
5 Troubleshooting
If the projector does not appear to be operating properly, note the symptoms and use this section as a guide. If 
the problem cannot be resolved, contact your dealer for assistance. 
NOTE: A Christie accredited service technician is required when opening an enclosure to diagnose any probable 
cause.
5.1 Power
5.1.1 Projector Does Not Power ON
Check for the following:
• Check the switch on the AC receptacle. If it is in the A+B position (right) there must be two line cords 
connected (one of which is not provided) in order to operate in this state. 
• Ensure the display backlight and the LEDs on the built-in keypad are functioning, and check if the menus are 
displayed. If the built-in keypad is not functioning, it may need to be replaced.
5.2 Lamp 
5.2.1 Lamp Does Not Ignite
Check for the following:
• Is there an interlock failure? From the 
Status menu, check the Alarms and Interlocks secondary menu. 
From the web user interface, check the 
Status: System menu. 
• If there is any indication through the 
Status menu of a ballast communication problem, re-boot the projector 
and try turning the lamp ON again. 
• If a DMD temperature is too high, the lamp will not ignite. Cool the projector and try again. Ensure there is 
proper ventilation. If an optional exhaust is used ensure it has adequate airflow.
• If the lamp does not ignite after the second attempt, replace the lamp.
• Listen for a “clicking” noise to indicate the ballast is attempting to strike the lamp. If you do not hear 
anything, it may indicate a problem with the ballast (a Christie accredited service technican is required to 
resolve the issue).
• If you hear a brief “click”, but no light appears, the lamp likely needs replacement. 
5.2.2 Lamp Suddenly Goes OFF
Check for the following:
• Check lamp power through the 
Lamp menu or from the web user interface Advanced: Lamp menu. 
Try increasing lamp power. 
NOTE: Older lamps may not reliably operate at significantly lower than rated power. 
						

							5-2Roadie HD+35K User Manual020-100340-02 Rev. 1   (01-2010)
Section 5: Troubleshooting
• The DMDs may be overheated. Check for an alarm condition.
• An interlock may be interrupting lamp function.
• Replace the lamp.
5.2.3 Flicker, Shadows Or Dimness
Check for the following:
• Ensure the shutter is open.
• LampLOC™ may need re-adjustment.
• LampLOC™ may be in the middle of its adjustment. Wait approximately 2-3 minutes.
• Adjust LampLOC™ motors manually, via the 
Main menu. Confirm all stepper motors are operational by 
watching on screen with a full white test pattern while adjusting.
• Increase lamp power, if possible. Lamps which are near end of life may not operate reliably at lowest power 
range.
• Fold mirror misalignment (a Christie accredited service technican is required to resolve the issue).
5.2.4 LampLOC™ Does Not Seem to Work 
Check for the following:
• If the 
Do Auto LampLOC™ function does not work, try adjusting the lamp position manually, via the 
LampLoc>Manual Adjust menu. Observe screen brightness by adjusting the XYZ values or use a light 
meter to check for changes in brightness. 
• Use a Minolta™ T10 illuminance meter (hand-held): Position meter in center of screen to take reading.
Or
• Use a Minolta™ LS-100 luminance meter: Point the lens at the center of the screen to take a reading. 
Retake the reading each time an adjustment is made.
• Always adjust XY values before adjusting Z values. Repeat XY adjustments any time Z is adjusted. If 
brightness levels are not changing when adjusting the XYZ motors it is likely 1 of the motors is damaged, the 
stepper driver board has malfunctioned or there is a faulty connection. 
5.2.5 LiteLOC™ Does Not Seem to Work
Check for the following:
• Ensure LiteLOC™ is set and enabled in the 
Lamp menu.
• If the lamp power has reached its maximum setting, the light intensity reading still can not meet the target; 
however, it appears it is not functioning. For example, if the lamp power range is from 1kW (light intensity 
reading 4000) to 3kW (light intensity reading 6000) and the light intensity is set to 10,000 it will never find 
the maximum lamp power level because the light intensity is set too high. In this case, simply reduce the 
LiteLOC™ value within (4000, 6000). 
						

							Section 5: Troubleshooting
Roadie HD+35K User Manual5-3020-100340-02 Rev. 1  (01-2010)
5.3 Calibrating the Lens Mount
The lens mount must be calibrated when:
• a new lens has been installed
• the lens mount has been replaced
• lens settings are drifting within a short period of time
To calibrate the lens, do one of the following:
•Select 
Lens>Lens Calibration from the Main menu.  From the Lens Calibration menu, select All Axes 
or do each axes individually.
Or
• Access the 
Advanced>Lens menu, via the web user interface, and select Calibrate.
Lens calibration must be performed each time a new lens is inserted or after 
performing manual lens mount adjustments. This is critical to the projector 
functioning properly. Failure to do so could result in damage to the lens mount, the 
projector, or the projection lens.
5.4 Built In Keypad
5.4.1 Projector ON, but No Backlight on Built-In Keypad
Check the following:
• Confirm the harness is plugged into the back of the built-in keypad (accessible via the lamp compartment 
door). 
• Touch any key. The backlight for the displays and keys should be present.
5.5 Image Displays
The following troubleshooting entries assume the use of a third-party input source.  Before proceeding, consult 
the documentation supplied with the external equipment.
5.5.1 Blank Screen, No Display of Image
Check the following:
• Confirm all power connections are still OK.
• Ensure the lens cap is not on the lens.
• Ensure the shutter is OPEN.  Press 
SHUTTER OPEN on the standard IR remote or built-in keypad to open. 
• Ensure a full black test pattern is not
 selected for display.
• Check connections.
5.5.2 Severe Motion Artifacts
Most likely there is a synchronization problem with reversed 3-2 drop-down in 60Hz-to-24Hz film-to-digital 
conversion in your source. The display file needs correction. 
						

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Section 5: Troubleshooting
5.5.3 Image Appears Vertically Stretched or ‘Squeezed’ into Center of Screen
Source data converted from film and “pre-squeezed” for Roadie HD+35K display format may require use of an 
anamorphic lens (or resizing) to regain full “scope” image width and proper proportions.
5.5.4 The Projector is ON, but There is No Display
Check the following:
• Ensure the lens cover is removed from the lens.
• Ensure shutter is OPEN.
• If the lamp is not ignited press 
Lamp ON from the the standard IR remote or built-in keypad. 
• Ensure AC power is connected.
• Is an active source connected properly? Check the cable connections and ensure the alternative source is 
selected.
• Can you access test patterns? If so, check source connections again.
5.5.5 The Display is Jittery or Unstable
Check the following:
• If the image display is jittery or blinking erratically, ensure the source is properly connected and of adequate 
quality for detection. With a poor quality or improperly connected source, the projector repeatedly attempts 
to display an image, however briefly. 
• The horizontal or vertical scan frequency of the input signal may be out of range for the projector. 
• The sync signal may be inadequate. Correct the source problem.
5.5.6 The Display is Faint
Check the following:
1. The source may be double terminated. Ensure the source is terminated only once.
2. The source (if non-video) may need sync tip clamping.
5.5.7 The Upper Portion of the Display is Waving, Tearing or Jittering
This can occur with video or VCR sources. Check your source.
5.5.8 Portions of the Display are Cut OFF or Warped to the Opposite edge
Resizing may need adjustment. Adjust until entire image is visible and centered. 
						

							Section 5: Troubleshooting
Roadie HD+35K User Manual5-5020-100340-02 Rev. 1  (01-2010)
5.5.9 Display Appears Compressed (Vertically Stretched)
Check the following:
• The frequency of the pixel sampling clock is incorrect for the current source.
• Sizing and positioning options may be adjusted poorly for the incoming source signal.
• Use an anamorphic lens for typical HDTV and anamorphic DVD sources that have been re-sized and 
vertically stretched, via 3rd-party software.
5.5.10Data is Cropped from Edges
To display the missing material, reduce image size to fill the display area available in the projector, then stretch 
vertically to fill the screen from top to bottom. Add the anamorphic lens to regain image width, if required.
5.5.11Display Quality Appears to Drift from Good to Bad, Bad to Good
Check the following:
• The source input signal may be of low quality.
• The H or V frequency of the input may have changed at the source end.
5.5.12Display has Suddenly Froze
If the screen blacks out inexplicably, it is possible excessive voltage noise on the AC or ground input has 
interrupted the projectors ability to lock on to a signal. Power down and up again.
5.5.13 Colors in the Display are Inaccurate
The color, tint, color space and/or color temperature settings may require adjustment at your input source, or in 
the projector.
5.5.14 Display is Not Rectangular
Check the following:
• Check leveling of the projector. Ensure the lens surface and screen are parallel to one another.
NOTE: Ensure the keystone setting is properly set. 
5.5.15 Display is “Noisy”
Check the following:
• Display adjustment at the input source may be required. Adjust pixel tracking, phase and filter. Noise is 
particularly common on YPbPr signals from a DVD player.
• Ensure the video input is terminated (
75). If it is the last connection in a loop-through chain, the video input 
should be terminated at the last source input only.
• The input signal and/or signal cables carrying the input signal may be of poor quality.
• If the distance between the input source device and the projector is greater than 25 feet, signal amplification/
conditioning may be required.
• If the source is a VCR or off-air broadcast, detail may be set too high. 
						

							Roadie HD+35K User Manual6-1020-100340-02 Rev. 1   (01-2010)
6 Specifications
This section provides detailed Roadie HD+35K specifications. Due to continuing research, specifications are 
subject to change without notice. 
6.1 Display
6.1.1 Panel Resolution and Refresh Rate
6.1.2 Achievable Brightness 
Typical output using CDXL lamps:
• 32,500 ANSI lumens (35,000 Center lumens) – 6.0kW Lamp 
• 27,000 ANSI lumens (29,000 Center lumens) – 4.5kW Lamp 
• 18,000 ANSI lumens (19,500 Center lumens) – 3.0kW Lamp 
• 12,000 ANSI lumens (13,000 Center lumens) – 2.0kW Lamp
6.1.3 Achievable Contrast Ratio
With CDXL lamp and standard optical aperture installed:
• With standard high-brightness lens: 2000:1 full field
• With optional high-contrast lens: 2800:1 full field
6.1.4 Colors and Gray Scale
6.1.5 Gamma
Adjustable from 1.8 - 2.8 (default = 2.2 ± 0.4)
Pixel format (H x V) on 3 DMDs 2048 x 1080
Refresh rate, 2D displays 23.97 - 65 Hz
Refresh rate, frame-doubled 3D 23.97 - 96 Hz
Input-to-Image Delay 2 frames +30 lines (if locked to input)
3 frames (no timing restrictions)
Default color temperature    6500K +950K/-650K
Range of color temperature adjustment 3200K - 9300K
Displayable colors 1.1 billion
Gray scale resolution 10 bits each per RGB component 
						

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Section 6: Specifications
6.2 Lenses
IMPORTANT!  Use the lens and screen size to calculate the precise throw distance using the tables
provided in the Dealer Section of the Christie Website, 
PN 020-100395-xx. Due to lens
manufacturing tolerances for lens focal length, actual throw distance and vary ±5%
between lenses with the same nominal throw ratio.
6.3 Inputs
NOTE: Not applicable with all models.
6.3.1 Analog: RGB / YPbPr (5 BNCs at INPUT 1)
* Specifies frame rate for non-interlaced sources and field rate for interlaced sources. Input frequencies higher 
than the maximum panel refresh rate are displayed at a lower rate.
6.3.2 Analog: Video (INPUTS 3 and 4)
Total number of standard inputs 6 (including Dual SD/HD-SDI).
Scan format Interlaced or Progressive
Signal types / color spaces RGB 
YPbPr
Horizontal frequency range 15 – 120 kHz 
Vertical frequency range 
* 23.97 – 150 Hz 
Pixel clock rate 13 – 220 MHz min.
Active pixels per scan line (H) 640 – 2048
Active lines per field/ frame (V) 200 – 1536
A/D conversion resolution 10-bit
Input levels
R,B,G,Y — with sync
R,G,B — without sync
Pb,Pr1.0V
p-p ±2 dB (0.79Vp-p – 1.26Vp-p)
0.7V
p-p ±2 dB (0.56Vp-p – 0.88Vp-p)
0.7V
p-p ±2 dB (0.56Vp-p – 0.88Vp-p)
DC offset ± 5V
Nominal impedance 75
Max. return loss (VSWR) 1.2:1 dB @ 200 MHz
Signal formats Composite (CVBS), S-Video (Y/C)
Connectors
• Composite Video 
(INPUT 3)
• S-Video (INPUT 4)
BNC
4-pin miniature DIN
Video standards NTSC, NTSC 4.43, PAL, PAL-M, 
PAL-N, PAL-60 & SECAM
A/D conversion resolution 8-bit 
						

							Section 6: Specifications
Roadie HD+35K User Manual6-3020-100340-02 Rev. 1  (01-2010)
6.3.3 Analog: Sync (Interlaced or Progressive Scan Format)
6.3.4 DVI-I (INPUT 2)
For all other DVI specifications, refer to 6.3.1 Analog: RGB / YPbPr (5 BNCs at INPUT 1) above.
6.3.5 Dual SD/HD-SDI (INPUT 5 or 6, Standard with Projector) 
Input levels
Composite
S-Video, Luma (Y)
S-Video, Chroma (C)1.0 V
p-p  ± 3dB (including sync tip)
1.0 Vp-p  ± 3dB (including sync tip)
630 mVp-p nominal (burst)
DC offset ± 2V
Nominal impedance 75
Maximum return loss (VSWR) 1.2:1 dB @ 6 MHz
Input levels 
(for composite or separate H & V)0.5Vp-p – 4.0Vp-p 
Impedance (for composite or separate H & V)75
Sync type 
(for composite or separate H & V)Separate H and V
Bi-level or tri-level sync-on-green
Bi-level or tri-level composite
Serrations and/or Equalization pulses
MacroVision for stnd. & prog. video
Polarity 
(for composite or separate H & V)Positive or negative
Maximum return loss (VSWR) 1.2:1 dB @ 200 MHz
Interface standard DDWG DVI 1.0
Signal types / color spacesRGB (digital or analog)
YPbPr (analog)
YCbCr (digital) not supported in  v1.1 s/w
Pixel clock rate 25 – 165 MHz
Analog sync input impedance 1 k
Maximum cable length 5 meters (16 ft.)
Supports EDID and HDCP
Number of inputs 2, each with active loop-through
Connector type BNCs, 75 
Supported interface standards SMPTE 259M 
(13.5 MHz clock modes only)
SMPTE 292M and 372M (dual link)
Signal types / color spaces Serial digital YCbCr (4:2:2 only)
Pixel clock rates supported 13.5 MHz, 74.25 MHz, 74.25/1.001 MHz 
						

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Section 6: Specifications
6.4 Control 
6.4.1 Wired Remote (Converted from IR Remote)  
6.4.2 IR Remote
Assumes no fluorescent lighting interference.
If range appears limited, shield the IR sensor, turn off lights, or change your fluorescent ballast.
6.4.3 Ethernet
6.4.4 RS-232 Serial Input
6.4.5 RS-422 Serial Input
2 inputs on projection head• 3-pin XLR connector (rear)
• 3.5mm phono jack (side)
Input levels• High = 2.2 V – 5.6 V (or open)
• Low = -0.6V – 0.9V @ 1mA
Voltage output +5VDC ±5% 
Current output 100 mA nominal, 250 mA max.
Cable length 25 ft.
Number of IR sensors on projector 2 (front and rear)
Wavelength of peak sensitivity 1000 nm (approx.)
Modulation (carrier) frequency 38 kHz (nominal)
Encoding method bi-phase
Range 
(using optional “lite” remote)100 ft.
50 ft. min.
Number of ports 1 
Standard 100Base-TX
Connector type RJ-45
Max. baud rate 115200
Number of connectors 2 
Connector type 9-pin subminiature D (female=in, 
male=out)
Max. baud rate 115200
Number of connectors 2
Connector type (side input panel) 1 x 9-pin subminiature D 
Connector type (rear connector panel) 1 x 6-pin XLR 
Max. baud rate 115200