Canon scanner imageFORMULA P208II User Manual

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Detaching and attaching the separation pad
When replacing the separation pad, perform the following steps to 
detach it from and attach it to the unit.
Detaching the separation pad1
Open document feed tray and the feeder cover.
2Push up the paper pressure until it makes a click sound.
3With the paper pressure in a raised position, detach the separation 
pad.
Attaching the separation pad1
Attach the separation pad.
2Close the feeder cover. 
Attach the separation pad securely until  it clicks into place. If the pad is 
not attached completely, feeding errors may occur. 
						

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Chapter 12 Uninstalling the Software
If the scan driver, CaptureOnTouch is not operating normally, follow the 
procedure below to uninstall them. T hen, re-install the software from the 
Setup disc. -> Software Installation on p.16
Uninstallation ...................................................................................... 91
Uninstallation
1From the Windows task bar, click the [Start] button, and then [Control 
Panel].
2Click [Uninstall a program] ([Add or Remove Programs] for Windows 
XP).
The [Uninstall or change a program] dialog box appears.
3From the Programs list, select the software you want to remove and 
then click [Uninstall].
The delete confirmation screen appears.
4Click [Yes].
Uninstallation of the software is now complete.
No uninstaller is provided for OS X dr ivers. To uninstall, use Finder to 
delete the following files.
/Library/Image Capture/TWAIN Data Sources/P208II
/Applications/CaptureOnTouch P-208II
Log on to Windows as an Administrator. 
						

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Chapter 13 Troubleshooting
Clearing a Paper Jam ......................................................................... 92
Common Problems and Solutions .................................................... 94
Software Troubleshooting.................................................................. 96
Useful tips ........................................................................................... 96
Clearing a Paper Jam
When paper jams occur during scanning, use the following 
procedure to clear them.
Be careful when removing jammed paper. It is possible to cut your 
hand on the edge of a sheet of paper.
1Remove any documents remaining in the feed tray.
2Open the feeder cover. 
						

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3Remove the jammed document from the feed side or eject side.4Close the feeder cover.
After you remove the jammed paper, check to see if the last page was 
scanned correctly, and then continue scanning.
Carefully pull out the document without using excessive force. If the 
jammed paper tears, make sure that you remove any remaining pieces.
Make sure the document does not get caught in the card guides as well.
When a paper jam or other problem occurs while [Rapid recovery 
system] is enabled in the scanner driver, the image of the last 
document that was scanned properly is saved before scanning is 
stopped. Therefore, you can quickly resume scanning after 
resolving the cause of the interruption. As the image of the 
document that was being fed at the time of the interruption may not 
be saved in such cases, be sure to verify the last scanned image 
before resuming the operation. 
						

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Common Problems and Solutions
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your local 
authorized Canon dealer.Q1 The scanner does not turn ON.
A1 1 The scanner remains OFF while the feed tray is closed.  When you open the feed tray, the scanner turns ON 
automatically.
2 If the scanner is connected to  the computer via a USB hub, 
try removing the hub and connecting directly to the 
computer.
Q2 The scanner is not recognized.
A2 1 Confirm that the scanner is properly connected to the  computer with a USB cable.
2 Confirm that the scanner is turned on. See the previous Q1  The scanner does not turn ON.. if the scanner does not 
turn on.
3 The computers USB interface may not support the scanner.  The scanner cannot be guaranteed to work with all USB 
interfaces.
4 Confirm that the supplied USB cable is used to connect the  scanner to the computer. The scanner cannot be guaranteed 
to work with all available USB cables.
5 If the scanner is connected to  the computer via a USB hub, 
try removing the hub and connecting directly to the 
computer.
6 When the Auto Start switch on the scanner is set to ON, you  can only scan with the built-in  application, CaptureOnTouch 
Lite. In this case, scanning from applications on the 
computer is disabled.
7 When the scanner is operated with Windows and if ?, !, or  x icons appear for the scanner in Device Manager, delete 
the scanner in Device Manager and reinstall the scanner 
driver.
Q3 Documents feed askew (scanned images are slanted).
A3 1 Reduce the number of pages that you load into the scanner  at one time, and then scan again.
2 Align the document guides to  fit the documents as closely as 
possible, and load the documents so that they feed straightly.
3 Enable [Automatically straightens skewed] (or [Deskew]) in 
the scanner driver settings.
4 If many pages have been scanned since the last roller  cleaning, clean the rollers and separation pad. When 
cleaning the scanner refer to  Cleaning the Scanning Glass 
and the Rollers on p.88. When replacing, refer to When to 
replace the separation pad on p.89.
5 Confirm that the separation pad is attached securely.
6 Perfectly straight scanning may not be possible for the 
document due to the structural design of the scanner.
Q4 CaptureOnTouch Lite does not start.
A4 1 If the Auto Start switch on the scanner is set to OFF, the built- in application, CaptureOnTouch Lite, does not start. Close 
the feed tray to turn OFF the scanner, and set the Auto Start 
switch to ON.
2 If access to USB devices is blocked by security software, you  may not be able to use CaptureOnTouch Lite.
Q5 The auto play screen appears when the scanner is  connected, but you cannot scan with CaptureOnTouch.
A5 When the Auto Start switch on the scanner is set to ON, you can  only scan with the built-in application, CaptureOnTouch Lite. 
Close the feed tray to turn OFF the scanner, and set the Auto 
Start switch to OFF.
Q6 Documents are not scanned according to the settings  configured in the scanner driver.
A6 When you scan using [Select  document] panel registered with 
CaptureOnTouch, the CaptureOnT ouch settings have priority 
over the scanner driver settings. Edit settings in the [Select 
document] panel, or create a new  [Select document] panel using 
the desired scanning conditions. 
						

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Q7 If white lines or streaks appear in scanned images.
A7 Clean both sides of the scanner glass, and the rollers. If a sticky substance such as glue or correct ion fluid is found, carefully wipe 
with just enough pressure to clean the area where the lines 
appear. For cleaning the scanner, refer to Chapter 10 Regular 
Maintenance. If the problem cannot be solved by cleaning, the 
internal glass may be scratched. Contact your local authorized 
Canon dealer.
Q8 Pages are missing.
A8 Then the scanner drivers [Sc anning Side] setting is [Skip blank 
page], documents with very little black may be unintentionally 
skipped. Decrease the [Set the li kelihood of skipping blank page] 
value When you want to delete the images of the blank pages in 
two-sided documents on p.75, or select another scan mode 
setting such as [Simplex] or [Duplex]. If pages are skipped due to 
the document double feeding, see Q9 Documents jam (or 
double-feed)..
Q9 Documents jam (or double-feed).
A9 1 If the feed roller and the separation pad have been installed  correctly, clean them if necessary. For cleaning and 
replacement, refer to Chapter 11 Detaching and attaching 
the separation pad.
2 Proper scanning may not be possible when document pages  stick together due to static electricity. Fan the documents 
before you load them.
Q10 Multiple pages of scanned images cannot be saved to a  single file.
A10 Depending on the file format, multiple scanned image pages  cannot be saved as a single file with CaptureOnTouch Lite and 
CaptureOnTouch.
 BMP, PNG, JPEG: Always save one page per file.
 PPTX: Always saved multiple pages per file.
 TIFF, PDF: You can save multiple pages to a single file by clicking and selecting in the displayed dialog box.
For the setting method, see About file formats.Q11 All of the placed documents have been scanned, but the  scanned image does not appear on the application.
A11 When [Panel-Feeding] or [Automatic Feeding] is selected as the  document feeding method on the sc anner drivers setting screen, 
scanning  will continue even  after all documents have been 
scanned because the scanner is waiting for additional 
documents. To finish the operation and send the scanned images 
to the application, press the [STO P] button (Windows) / [Finish] 
button (OS X) on the operating panel.
Q12 Memory becomes insufficient and scanning stops.
A12 If you configure scanning conditi ons that use a large amount of 
the computers memory, scanning may stop because of 
insufficient memory. Although th is depends on the computers 
memory size, the possibility of in sufficient memory increases if 
any of the following scanning conditions overlap.
 [Color Mode] is set to [24-bit Color]
 A large page size (e.g. Legal) is specified as the [Page Size].  Alternatively, the page size is set to [Scanners Maximum].
 A high resolution (600dpi etc.) is specified for [Dots per inch].
If an error message appears due to insufficient memory while 
scanning is in progress, stop scanning, change the scanning 
conditions (e.g. reduce the resolution or page size) and then try 
scanning again. In addition, the amount of memory used can be 
contained by turning off [Moire Reduction] and [Prevent Bleed 
Through/Remove Background] if they are set to on.
Q13 The scanner makes unusual noise while feeding  documents.
A13 The paper quality of some documents can result in unusual  noises, but this does not indicate a malfunction. 
						

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Software Troubleshooting
This section describes troubleshooting problems and solutions for 
operating the supplied software (CaptureOnTouch).
If scanning is too slow1
Close other running programs, if any.
2Scanning can be slowed down by memory shortage caused by 
memory-resident applications such as anti-virus programs. Close 
such memory-resident programs if necessary to free up memory 
space.
3When insufficient hard disk space is available, the scanner may be 
unable to create the necessary temporary files for scanned data. 
Delete unneeded data on the hard disk to free up more space.
4Scanning is slow if the computers USB port is not Hi-Speed USB 2.0 
compliant.
5If using a common USB cable that is not Hi-Speed USB 2.0 compliant, 
replace the cable with the supplied compliant cable.
6When the scanner is connected to the computer via a USB hub that is 
not Hi-Speed USB 2.0 compliant, remove the hub and connect the 
scanner directly to the computer.
If scanned image files cannot be  opened in an application
1
Scanned images saved as multi-page TIFF files can be opened only 
by programs that support this file format.
2Images saved as compressed TIFF  files (single- as well as multi-
page) can only be opened by programs that support the compressed 
format. This can occur with programs that are not compatible with 
CaptureOnTouch. In this case, select None as the image file 
compression format before scanning.
CaptureOnTouch plug-in or Captiva Cloud cannot be used
Install .NET framework if it is not yet installed.
Useful tips
Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination 
be changed?
Images are saved to the following locations, according to program 
settings. All destination locations  can be changed to other folders.
 CaptureOnTouch
Both Standard Scanning and Scanning Shortcut save the output to 
the destination set in the [Select output] panel.
How are the scan se ttings configured?
CaptureOnTouch
By clicking the Edit button ([   ]) in the [Select document] panel, 
you can edit the scan settings when the [Select document edit 
screen] opens.
How do I save multiple pages in one file, or save one file per 
page?
When scanned images are saved in BMP, PNG, or JPEG format, each 
page is always saved as separate files.
When scanned images are saved in PPTX format, multiple pages are 
always saved in one file.
When scanned images are saved in PDF or TIFF format, you can specify 
multi- or single-page files. See also Q10 in Common Problems and 
Solutions on p.94
Can I copy or back up scanner setting configurations?
 CaptureOnTouch
The setting configurations can be backed up and restored using 
[Back Up/Restore] on the [Basic settings] tab on the [Environmental 
settings] dialog box. 
						

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What rules apply to scanned image file names?
CaptureOnTouch
For both Standard Scanning and Scan ning Shortcut, the file names 
of scanned images are set based on the settings in the [Select 
output] panel. This screen opens when you click the Edit button ([   
]) in the [Select document] panel.
Click the [Detail Settings] button on this screen. You can set the file 
names of scanned images by setting al l or some of the three items 
shown below.
A sample file name is displayed as the [File name] in the [File name 
settings] dialog box.
How can I skip blank pages, an d scan only non-blank pages?
Specify [Skip Blank Page] in the [Select document] panel or on the 
scanner driver setting screen, then scan.
How do I scan cards?
Set the card in the portrait orientation into the scanner. Specify the same 
size as the card (or [Match original  size] (Windows) or [Autodetection](OS 
X)), then scan. For details, see Loading cards on p.27
How do I load and scan do cuments with mixed sizes?
Set [Page Size] to [Match original  size] on the scanner driver settings 
screen, then scan. For details, see T o scan unregistered size documents 
on p.73
Whats the best way to scan business cards or photos?
Set [Page Size] to [Match original size] on the scanner driver settings 
screen, then scan. Alternatively, register  the size of the cards or photos to 
be scanned. For details, see To sc an unregistered size documents on 
p.73
If you want to scan a photograph but with document quality data, in the 
scan driver settings screen select C orrect for picture quality image and 
then scan the image. For details, refer  to How to produce a picture quality 
scan on p.78.   
Scanned image edges are lost  when scanning while setting 
[Page Size] to [Match original  size] (Windows) or [Detect 
automatically] (OS X) in the se ttings screen of the scanner 
driver.
How can I scan correctly without any loss of edges?
Set the check box of [Trimming] in the [Image processing] tab to OFF 
(Windows)/Set the check box of the [Trimming] dialog box displayed when 
you click [More] to OFF (OS X) in t he settings screen of the scanner driver. 
Alternatively, set [page size] to any settings other than [Match original 
size] (Windows) or [Detect automaticall y] (OS X) in the settings screen of 
the scanner driver.
Scanned image edges are lost when scanning document that 
is closer to black with dark borders.
How can I scan correctly without any loss of edges?
Set the check box of [Remove Shadow] in the [Image processing] tab to 
OFF (Windows)/Set the check box of the [Remove Shadow] dialog box 
displayed when you click [Image processing] to OFF (OS X) in the settings 
screen of the scanner driver. 
How do I print scanned data?
 CaptureOnTouch
 For both Standard Scanning and Scanning Shortcut, select  [Print] in the [Select output] panel.
 To use this function, y ou need to install a plug-in.
 The plug-in can be installed by selecting its checkbox when  installing CaptureOnTouch.
Setting Description
File name Any specified text string to be included in the file 
name.
Add date and time Appends the date and time to file names. Select 
the date format from the list box. YYYY = year, 
MM = month, and DD = day of month. The time is 
appended after the date.
Add counter to file names Append serial numbers in the order of scanned  image saving. Specify the number of digits and 
starting number. 
						

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I want to save to other folders
CaptureOnTouch
 In CaptureOnTouch, destinations other than [Save to folder] are  provided as a plug-in.
 By installing the plug-in, the scanned image can be printed,  attached in an e-mail, or shar ed using various cloud services.
 The plug-in can be installed by selecting its checkbox when 
installing CaptureOnTouch.
 The available output destinations vary depending on the  installed plug-in.
How can I attach scanned data  to an e-mail (or send it as e-
mail)?
 CaptureOnTouch
 For both Standard Scanning and Scanning Shortcut, select  [Attach to E-mail] in the [Select output] panel.
 To use this function, you need to install a plug-in.
 The plug-in can be installed by selecting its checkbox when  installing CaptureOnTouch.
How do I use the automatic document color detection 
function?
The scanner driver for this scanner in cludes a function that automatically 
detects the color mode from the contents of a document.
The color modes that can be detected automatically by this function 
depend on the application and scanner dr iver settings you are using as 
follows.
Condition Modes that can be detected
When [Color mode] in [Select 
document panel editing dialog] of 
CaptureOnTouch is set to [Detect 
automatically] [Color or Gray]
When [Full Automatic Mode] is 
selected for the scanner driver
When [Color mode] for the scanner 
driver is set to [Detect automatically] 
and advanced settings for auto-
detection are set One of the following can be selected:
 [Color or Gray]
 [Color or Binary]
 [Color, Gray or Binary] 
						

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Chapter 14 Appendix
Specifications ..................................................................................... 99
Replacement parts ........................................................................... 100
Option ................................................................................................ 100
External Dimensions ........................................................................ 101
Specifications
Main Unit
Type Desktop sheetfed scanner
Scanning Document Size
Plain paper Width 50.8 to 216 mm (2 to 8.5)Length 70 to 356 mm (2.756 to 14)
Thickness 
(density) 52 to 209 g/m
2 (14 to 55 lb bond)
Thickness 0.06 to 0.22 mm (0.0024 to 0.0087)
Postcard Width 88.9 to 108 mm (3.5 to 4.25)
Length 127 to 152.4 mm (5 to 6)
Thickness 
(density) 128 to 300 g/m
2 (34 to 80 lb bond)
Thickness 0.15 to 0.4 mm (0.0059 to 0.0157)
Business 
card Width 49 to 55 mm (1.93 to 2.17)
Length 85 to 91 mm (3.35 to 3.58)
Thickness 
(density) 128 to 380 g/m
2 (34 to 58 lb bond)
Thickness 0.15 to 0,45 mm (0.0059 to 0.0177)
Card (ISO/
IEC 
compliant) Width 86 mm (3.39)
Length 54 mm (2.13)
Thickness 0.76 mm (0.03) or less
Up to 1.4 mm (0.055) for embossed cards
Document Feeding 
Method Automatic
Scanning Sensor Contact image sensor
Light source LED
Scanning Side Simplex/Duplex
Scanning modes Black and White, 256-level Grayscale, Advanced Text 
Enhancement II, 24-bit Color
Scanning resolution  150 x 150dpi/200 x 200dpi/300 x 300dpi/ 400 x 400dpi/600 x 600dpi
Scanning Speed (Conditions: Core 2 Duo 2.53GHz CPU, 2 GB memory, A4 
document size)