Canon scanner imageFORMULA DRM1060 User Manual

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Replacing the Retard Roller
TEMPERATURE WARNING
The inside of the scanner can become very hot after continuous 
operation. Do not touch the scanning glass and metallic portions of 
the retard roller directly.
Be sure to allow sufficient cooling before performing cleaning or 
replacement.
1Slide the roller cover from the left to the center while 
opening it.
2Raise the securing lever for the retard roller toward you, 
and slide it to the left.
3Remove the retard roller.
4Install the new retard roller.
5Slide the securing lever for the retard roller to the right, 
and lower it backward. 
						

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6Press the roller cover to close it.
Replacing the Feed Roller
1Lift the securing lever for the feed roller forward.
2Slide the securing lever for the feed roller to the left.
3Lower the feed roller toward you while removing it from 
the left.
4Remove the feed roller.
5Attach the right joint of the new feed roller. 
						

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6Attach the left side of the feed roller, and slide the 
securing lever for the feed roller to the right.
7Raise the feed roller toward the back until the securing 
lever clicks into place.
Resetting the counter
1Start Windows and log in as a user with administrator 
privileges.
2Click the Start button, and then click [All Programs], 
[Canon DR-M1060], and [Canon imageFORMULA Utility].
Hint
Canon imageFORMULA Utility is registered to the following 
location in Windows 8.1.imageFORMULA Utility starts.
3Click [Canon DR-M1060 USB] and click [Properties].
Scanner properties are displayed. 
						

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4Click the [Maintenance] tab and then select [Reset].
The counter for [Current Rollers] resets.
5Click [OK] to close the scanner properties.
Auto Power Off Setting
The scanner automatically turns off if 4 hours elapse without scanning 
or another operation being performed.
To disable this setting, follow the procedure below.
1Start Windows and log in as a user with administrator 
privileges.
2Click the Start button, and then click [All Programs], 
[Canon DR-M1060], and [Canon imageFORMULA Utility].
Hint
Canon imageFORMULA Utility is registered to the following 
location in Windows 8.1. 
						

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imageFORMULA Utility starts.
3Click [Canon DR-M1060 USB] and click [Properties].
Scanner properties are displayed.
4Click the [Maintenance] tab and then clear the [Turn off 
automatically after 4 hours] check box.
5Click [OK] to close the scanner properties. 
						

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 Troubleshooting
Common Problems and Solutions
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your 
local authorized Canon dealer.
Problem 1 The scanner will not turn on.
Solutions Confirm that the AC adapter is plugged firmly into a 
power outlet.
Problem 2 The scanner is not recognized.
Solutions (1) Confirm that the scanner is properly connected to 
the computer with a USB cable.
(2) Confirm that the scanner is turned on. See the 
previous problem (1) if the scanner does not turn 
on.
(3) The computer’s USB interface may not support the 
scanner. The scanner cannot be guaranteed to 
work with all USB interfaces.
(4) Confirm that the supplied USB cable is used to 
connect the scanner to the computer. The scanner 
cannot be guaranteed to work with all available 
USB cables.
(5) If the scanner is connected to the computer via a 
USB hub, try removing the hub and connecting 
directly to the computer.
Problem 3 Documents feed askew (scanned images are 
slanted).
Solutions (1) Align the document guides to fit the documents as 
closely as possible, and load the documents so that 
they feed straightly.
(2) Enable [Skew Detection] in the scanner driver 
settings.
(3) If many pages have been scanned since roller 
cleaning, clean the rollers. If documents still feed 
askew, roller replacement or other maintenance 
may be needed. See Chapter 7 Maintenance for 
roller replacement procedures.Problem 4 Both sides are not scanned even when the Duplex 
scanner driver setting is enabled.
Solutions In CaptureOnTouch and CapturePerfect, executing a 
job for which single-sided (simplex) scanning is 
registered will always result in simplex scanning, 
regardless of scanner driver settings.
To perform duplex scanning, either change the job 
setting or create another job for duplex scanning.
Problem 5 If white lines or streaks appear in scanned images.
Solutions Clean both sides of the scanner glass, and the rollers. 
If a sticky substance such as glue or correction fluid is 
found, carefully wipe with just enough pressure to clean 
the area where the lines appear. If the problem cannot 
be solved by cleaning, the internal glass may be 
scratched. Contact your local authorized Canon dealer.
Problem 6 Pages are missing.
Solutions When the scanner driver’s [Scanning Side] setting is 
[Skip Blank Page], documents with very little black may 
be unintentionally skipped. Click the [Setting] button 
and decrease the [Set the likelihood of skipping blank 
page] value, or select another scan mode setting such 
as [Simplex] or [Duplex]. If pages are skipped due to 
the document double feeding, see “Problem 7 
Documents jam (or double-feed)”.
Problem 7 Documents jam (or double-feed).
Solutions (1) If the roller has been installed correctly, clean it if 
necessary.
(2) Proper scanning may not be possible when 
document pages stick together due to static 
electricity. Fan the documents before you load 
them.
(3) Set the scanner to Non separation feeding mode, 
and manually feed the scanner one page at a time. 
						

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Problem 8 Scanned images are saved in TIFF instead of JPEG 
format.
Solutions When documents are scanned with CapturePerfect 
while [Color Mode] is set to [Detect automatically] in the 
scanner driver, documents detected as black and white 
are automatically saved in TIFF format, even if the file 
type is specified as JPEG format. This occurs because 
JPEG format does not support black and white binary 
format images. If you want to save all images in JPEG 
format, change the scanning [Color Mode] to either [24-
bit Color] or [256-level Gray].
Problem 9 Each scanned image of a multi-page document is 
saved as a separate document.
Solutions  With CaptureOnTouch, you can scan multiple pages 
into one image file when TIFF or PDF file format is 
selected. To do this, select [File type], click the   
button, and select [Save all pages as one file] in the 
displayed dialog box.
 When you select [Scan Batch to File] from the [Scan] 
menu in CapturePerfect, a dialog box appears with a 
[Multi Page Settings] pull-down that allows you to 
select [Single Page]. If you select [Single Page] here, 
each page of a multi-page document is saved as a 
separate image file. To save multiple pages to a 
single image file, select [Multi Page (All Pages)].
Problem 10 All of the placed documents have been scanned, 
but the scanned image does not appear on the 
application.
Solutions When [Panel-Feeding] or [Automatic Feeding] is 
selected as the feeding method on the scanner driver’s 
setting screen, a scanning operation will not continue 
after all of the documents are fed, as the scanner 
awaits additional documents to be fed. You can finish 
the operation and send the scanned images to the 
application by pressing the Stop button on the 
operating panel.Problem  11 Scanned images of multiple pages cannot be saved 
in a single JPEG or BMP file.
Solutions Multiple scanned images cannot be saved in a single 
JPEG or BMP file. Save the images in either multi-page 
TIFF or PDF format.
Problem 12 Memory becomes insufficient and scanning stops.
Solutions If you configure scanning conditions that use a large 
amount of the computer’s memory, scanning may stop 
because of insufficient memory. Although this depends 
on the computer’s memory size, the possibility of 
insufficient memory increases if any of the following 
scanning conditions overlap.
 [Color Mode] is set to [24-bit Color]
 A large page size (e.g. A3) is specified as the [Page 
Size]. Alternatively, the page size is set to [Scanner’s 
Maximum].
 A high resolution (600dpi etc.) is specified for [Dots 
per inch].
If an error message appears due to insufficient memory 
while scanning is in progress, exit the application, 
change the scanning conditions (e.g. reduce the 
resolution or page size) and then try scanning again. In 
addition, the amount of memory used can be contained 
by turning off [Moire Reduction] and [Prevent Bleed 
Through / Remove Background] if they are set to on.
Problem 13 The CapturePerfect and CaptureOntouch plug-ins 
and Captiva Cloud do not function.
Solutions  Install .NET Framework if it is not already installed.
 If you are using Windows Server 2008 R2 / Windows 
Server 2012 R2, verify that Microsoft .NET 
Framework is enabled. If .NET Framework is disabled 
on the operating system, the above applications will 
not function. 
						

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Software Troubleshooting
This section describes troubleshooting problems and solutions for 
operating the supplied software (CaptureOnTouch and 
CapturePerfect).
If scanning is too slow
(1) Close other running programs, if any.
(2) Scanning can be slowed down by memory shortage caused by 
memory-resident applications such as anti-virus programs. Close 
such memory-resident programs if necessary to free up memory 
space.
(3) When insufficient hard disk space is available, the scanner may 
be unable to create the necessary temporary files for scanned 
data. Delete unneeded data on the hard disk to free up more 
space.
(4) Scanning is slow if the computer’s USB port is not Hi-Speed USB 
2.0 compliant.
(5) If using a common USB cable that is not Hi-Speed USB 2.0 
compliant, replace the cable with the supplied compliant cable.
(6) When the scanner is connected to the computer via a USB hub 
that is not Hi-Speed USB 2.0 compliant, remove the hub and 
connect the scanner directly to the computer.
If scanned image files cannot be opened in an application
(1) Scanned images saved as multi-page TIFF files can be opened 
only by programs that support this file format.
(2) Images saved as compressed TIFF files (single- as well as multi-
page) can only be opened by programs that support the 
compressed format. This can occur with programs that are not 
compatible with CaptureOnTouch or CapturePerfect. In this case, 
select “None” as the image file compression format before 
scanning. 
						

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Useful tips
Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save destination be 
changed?
Images are saved to the following locations, according to program 
settings.
For example, save locations such as the following can be set in 
CaptureOnTouch.
CaptureOnTouch
 For Scan First scanning, files are saved in the folder specified on the 
Output Settings screen.
 For selected job scanning, files are saved in the folder specified on 
the [Output setting] during job registration.
CapturePerfect
 During normal scanning operations such as single-page scanning, 
the image file save destination can be specified each time scanning 
is performed.
 When scanning using a registered job, files are saved to the folder 
specified by the job settings.
How are the scan settings configured?
CaptureOnTouch
 For Scan First scanning, click [Scanner setting] on the first (top) 
screen to display available scan settings.
 For selected job scanning, click [Scanner setting] during job 
registration to display available scan settings.
CapturePerfect
 For normal scanning, click [Scanner Setting] from the [Scan] menu 
to open the scanner driver setting screen, and make settings there.
 Scan job settings are made for each job.
How do I save multiple pages in one file, or save one file per 
page?
When scanned images are saved in BMP or JPEG format, each image 
is always saved in a separate file.
When scanned images are saved in PDF or TIFF format, you can 
specify multi- or single-page files. See also “Problem 9” in “Common 
Problems and Solutions”.Can I copy or back up scanner setting configurations?
CaptureOnTouch
Scanner settings are backed up from the Environment settings. See 
also the following question, “Can I copy or back up CaptureOnTouch 
settings?”.
CapturePerfect
Scanner setting configurations cannot be copied or backed up in 
CapturePerfect.
Can I copy or back up CaptureOnTouch settings?
The setting configurations can be backed up and restored using 
[Back up/Restore] on the [Basic settings] tab on the [Environmental 
settings] dialog box.
What rules apply to scanned image file names?
In CaptureOnTouch, scanned image file names are constructed 
according to the settings in the [File name settings] dialog box. This 
dialog box appears when you click the   button on the [File name] on 
the Scan First output settings screen, and on the [Output setting] tab 
on the Register new job screen.
Scanned image file names are constructed partly or wholly according 
to the following three settings in the dialog box.
A sample file name is displayed as the [File name] in the [File name 
settings] dialog box.Setting Description
Start file 
name with 
character 
stringAny specified text string to be included in the file 
name.
Add date and 
timeAppends the date and time to file names. Select 
the date format from the list box. YYYY = year, 
MM = month, and DD = day of month. The time is 
appended after the date.
Add counter 
to file nameAppend serial numbers in the order of scanned 
image saving. Specify the number of digits and 
starting number. 
						

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CapturePerfect
The rules for the file names of scanned images and the folder in which 
scanned images are saved can be set and then applied during 
scanning. For details, see the “Operating Guide” or help of 
CapturePerfect.
How do I scan half-folded documents (folio scanning)?
Fold the document in half, and set it in the scanner with the fold at the 
right. Specify half-size document (the size after folding) and select 
[Folio] for the [Scanning side], then scan. For details, see p. 27.
How can I skip blank pages, and scan only non-blank pages?
Specify [Skip Blank Page] on the scanner driver setting screen, then 
scan.
How do I scan cards?
Place the cards in the scanner vertically. Specify the size of the card 
(or [Match original size]) in the scanner settings, and then scan. For 
details, see p. 27.
Is it possible to add or insert images in a scanned image file?
CapturePerfect includes a function to add or insert pages in scanned 
image files. Refer to the CapturePerfect Operation Guide for details.
How do I paste OCR results from CapturePerfect into Excel or 
Word?
After scanning with OCR recognition enabled in CapturePerfect, click 
[Modify Barcode/OCR] in the [Edit] menu to open the [Modify Barcode/
OCR] dialog box, where you can copy the text in the [OCR Characters] 
box. Alternatively, PDF files that were scanned with OCR enabled can 
be opened with an application, where the desired text can be copied.
What is the best way to scan business cards or photos?
Set [Page Size] to [Match original size] on the scanner driver setting 
screen, then scan. Alternatively, register the size of the cards or 
photos to be scanned. For details, see p. 54.
How do I load and scan documents with mixed sizes?
Set [Page Size] to [Match original size] on the scanner driver setting 
screen, then scan. For details, see p. 52.How do I print scanned data?
CaptureOnTouch
 For Scan First scanning, select [Print] on the Output Method 
selection screen.
 For selected job scanning, select [Print] as the [Output method 
selection] when registering the job.
CapturePerfect
Scan using the [Scan Batch to Printer] function. Alternatively, register 
a job with a printer selected as the output destination.
How do I save scanned data in a shared folder?
CaptureOnTouch
 For Scan First scanning, select [Save to folder] on the output method 
selection screen, and specify the shared folder as the save 
destination on the Output Setting screen.
 For selected job scanning, select [Save to folder] in [Output method 
selection] during job registration, and specify the shared folder as 
the save destination on the Output Setting screen.
CapturePerfect
Scan using the [Scan Batch to File] (or [Scan Page]) function. 
Alternatively, register a job with the output destination as a file, and set 
the save destination to the shared folder.
How can I attach scanned data to an e-mail (or send it as e-mail)?
CaptureOnTouch
 For Scan First scanning, select [Attach to E-mail] on the output 
method selection screen.
 For selected job scanning, select [Attach to E-mail] as the [Output 
method selection] when registering the job.
CapturePerfect
Scan using the [Scan Batch to Mail] function. Alternatively, register a 
job with the output destination as e-mail.
How do I add Bates numbering to scanned images?
Enter the necessary items under [Text] in the [Imprinter/Addon Dialog] 
tab on the scanner driver setting screen, then scan.