Canon scanner imageFORMULA DR6010C User Manual

Chapter 4  Maintenance
4-14
6Close the upper unit slowly. Make sure that the upper unit is completely closed by pushing on 
both edges with both hands until you hear a click.
CAUTION
When closing the upper unit, be careful not to get your fingers caught, as this may 
result in personal injury.
IMPORTANT
Do not force the upper unit to close. Doing so may damage the scanner. 

5-1
Chapter 5Troubleshooting
5-1 Troubleshooting
This section describes the possible problems that might occur during use of the scanner and how to 
solve them.
The Scanner Does Not Turn ON .............................................................P. 5 - 1
The Scanner Is Not Recognized (Connecting via USB)..........................P. 5 - 1
The PC Does Not Recognize the Scanner (Connecting via SCSI) .........P. 5 - 2
Scanning Is Not Performed...

Chapter 5  Troubleshooting
5-2
Problem The scanner does not support your USB interface.
Solution This product is not guaranteed to operate with all types of USB interfaces. Contact 
your local authorized Canon dealer or service representative for more information. 
(See p. 2-2.)
Problem The scanner does not support the USB cable.
Solution Use the USB cable provided with the scanner.
Problem The USB hub is not compatible with the scanner.
Solution Remove the USB hub.
✘The PC Does Not Recognize the Scanner...

Chapter 5  Troubleshooting
5-3
✘Scanning Is Not Performed
Check the following if the scanner does not scan an image even though the scanning operation is 
performed:
 Has the application software been installed correctly? Has the application software been set up 
correctly?
 Is there a problem in the PC system?
IMPORTANT
 If documents are not scanned normally even if the scanner setup is OK, a probable cause is 
that the scanner driver or application software is not running correctly. Re-install the...

Chapter 5  Troubleshooting
5-4
✘Documents Do Not Feed Properly
The following are possible causes of a document failing to feed properly. Check each possible 
cause.
Problem Static electricity, etc., is causing the pages of the document to stick together, 
and they cannot be separated correctly by the scanner.
Solution Before you place your document, thoroughly fan the stack of papers. (See “3-3 
Placing Documents,” on p. 3-5.)
Problem Attempting to scan a document of a size, thickness, or weight that the...

Chapter 5  Troubleshooting
5-5
TWAIN driver has not been installed correctly, or the application in use does not support ISIS/ 
TWAIN driver functions.
Symptoms The scanned image is too dark (or faint.)
Problem The [Brightness] setting is not set to an appropriate value.
Solution If the image is dark, set a higher [Brightness] setting, or if the image is faint, set a 
lower [Brightness] setting. 
Symptoms Text or images on the rear side of your document appear in the scanned 
image.
Problem The...

Chapter 5  Troubleshooting
5-6
✘The Scanner Turns OFF by Itself
When the scanner’s Auto Power OFF function is enabled, the scanner will turn OFF automatically 
if no operations are performed for 4 hours. Check the Auto Power OFF setting. (See p. 3-34.) 

Chapter 5  Troubleshooting
5-7
5-2 Uninstalling Software
If the ISIS/TWAIN driver, and “CapturePerfect 3.1” are not operating normally, follow the procedure 
below to uninstall them.
Then, re-install the software from the DR-6010C setup disc. (See “2-3 Installing the Software,” on 
p. 2-4.)
IMPORTANT
Be sure to log on as an administrator when using Windows XP.
1Click the start button and click [Control Panel].
The [Control Panel] window appears. 
2Click [Uninstall a program].
Note
Under Windows Vista,...

Chapter 5  Troubleshooting
5-8 Note
Under Windows XP, the [Add or Remove Programs] dialog box appears.
3From the program list, select the application to be removed and click the [Uninstall] button (the 
button may be [Change/Remove], [Delete] or [Remove] depending on the operating system 
you are using).
“Uninstalling the ISIS/TWAIN Driver,” on p. 5-8
“Uninstalling the Job Registration Tool,” on p. 5-9
“Uninstalling CapturePerfect 3.1,” on p. 5-11.
Uninstalling the ISIS/TWAIN Driver
1From the Programs...

Chapter 5  Troubleshooting
5-9
The uninstall procedure is carried out.
3After uninstall is complete, click the [Finish] button to exit the uninstaller.
Uninstalling the Job Registration Tool
1From the Programs list in the dialog box, select [DR-6010C Job Tool] and click [Uninstall].