Canon recording software RM25 V10 User Manual

Disk Space Management (Important)
7-5
Operation and Management
7
„Action When the Threshold Level is Reached
Recording continues, however, the Storage Server starts 
deleting recording files, beginning with old files, and 
issues an event.
Note
 Recording files are deleted, even if they have not reached the 
[Maximum Storage Period]. However, if the oldest file is 
currently in use by the Viewer (for example for playback of 
recorded video), it will not be deleted and the next oldest file 
will be...

7-6 

Chapter 8
Backup
❏ Types of backup target files and their destinations
❏ Restoring a recording file 

8-2
Destinations of the Backup Files
The data that is saved during a backup consists of 
recording data, event data, and configuration files. The 
data is saved to the folders described below.
„Recording Data
:\Canon-NVR\videofiles
The following recording data file is backed up:
Images being recorded are saved to a temporary file on 
the hard disk. By default, a recording file is created and 
saved on the destination drive when the temporary file 
size reaches 1 GB.
Note
 Greenwich Mean Time is used for...

8-3
Backup
8
Restoring from Backup Data
Use the following procedure to restore a Storage Server 
from backup data:
The new Storage Server must have the same folder 
hierarchy as the original Storage Server.
See “Stopping the Storage Server”(P. 8-3) for details 
on how to stop the Storage Server.
The following folder is used by default:
Configuration file path
:\ProgramData\Canon\WebView\
NVR30\
:\Users\\AppData\Local\
Canon\WebView\NVR30\
The following folder is used by default:
:\Canon-NVR\videofiles\...

8-4 

Chapter 9
Troubleshooting
❏Actions required when recording errors occur
❏Solutions when Viewer problems occur
❏Error messages 

9-2
When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the 
information in the event log and the Storage Server log file.
If you encounter problems when you use the Viewer, refer to the following solutions:
Viewer and Video windows
Actions Required When Recording Errors Occur
LogCauseActionEventStorage Server
Error: Cannot Connect to Camera CameraServer  
disconnected()A network error may have 
occurred. Look for the cause of 
the error by...

Solutions When Viewer Problems Occur
9-3
Troubleshooting
9
Timeline
[Extract Video]
Recording
I cannot connect to the Storage Server from the 
Viewer. Are the login user name and password correct?
 Is the network connection between the server and the Viewer working?
 Is the IP address of the destination server correct?
 Does the server reply to a ping from the Viewer computer?
 Is TCP port 80 being used by another application?
I cannot view live images.  If “Could not connect to camera” is displayed in...

9-4
Connection Problems
Messages Displayed in the Viewer
„Error Messages in the Video Window
ProblemSolution
The screen goes blank and the “Cannot connect 
to camera” message is displayed.A network error occurred, the camera was disconnected from the network, or the 
camera power was turned off.
Error Messages
MessageCause
Video windowConnecting to camera. The Viewer is in the process of connecting to the 
camera.
Cannot connect to camera. The Viewer cannot connect to the camera and live 
images cannot...