Canon recording software RM25 V10 User Manual

							ENGLISH
Network Video Recording Software
RM Series
Ve r. 1.0
Administrator’s Manual
Make sure you read this “Administrator’s Manual” before using the software. 
						

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This manual explains how to use RM-Lite v1.0 Network Video Recording Software (hereafter referred to as “RM-Lite”). 
Please read this manual before using the software. After reading the manual, keep it in a safe place for future reference.
In addition, please read the license agreement before using the software. The license agreement can be found in the 
LICENSE folder on the setup CD-ROM.
Request to Customers
1. Canon owns the copyright of this manual. The unauthorized transfer of all or any part of the contents of this Manual is 
forbidden.
2. The contents of this manual are subject to change without notice.
3. This document has been prepared with the utmost attention to accuracy. However, if you have any comments, please 
contact the Customer Service Center indicated on the back cover.
4. Irrespective of items (2) and (3) above, Canon cannot bear responsibility for any effects resulting from operation.
5. When procedures that involve using the Control Panel are described in this manual, the operations are described as 
shown in a standard Windows 7 environment.
Disclaimer
Malfunction and failure of this software, or other factors may cause problems, such as recording failure, recorded data 
corruption or data loss. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of 
such problems. Please use this software with this understanding.
Support Information
For various types of information relating to support, including software updates (patch installer), User’s Manuals, operating 
environment, etc., please see the Canon Web site.
Copyright Information
Videos, images or sounds recorded with your camera may not be utilized or published, without the consent of the copyright 
holders, if any, except in such a way as permitted for personal use under the relevant copyright law.
Trademark notices
 Canon and the Canon logo are registered trademarks of Canon Inc.
 Microsoft, Windows, Windows Server, Windows Vista, Internet Explorer and Visual C++ are registered trademarks or 
trademarks of Microsoft Corporation in the United States and other countries.
 Windows is legally recognized as Microsoft Windows Operating System.
 QuickTime is a trademark of Apple Inc.
 Apache is a trademark of the Apache Software Foundation.
 Pentium, Intel Core and Xeon are trademarks of Intel Corporation in the United States or other countries (or both).
 NVIDIA and GeForce are registered trademarks or trademarks of NVIDIA Corporation in the United States and other 
countries.
 All other company or product names used in this manual are trademarks or registered trademarks of their respective 
holders. 
						

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NOTICE ABOUT THE MPEG-4 VISUAL STANDARD
THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR 
THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE 
MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A 
CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE 
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, 
INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE 
HTTP://WWW.MPEGLA.COM.
This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant 
video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or 
(2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or 
implied for any other use for MPEG-4 standard.
About Third Party Software
This product contains third party software modules.
Each module’s license conditions are also available in the OpenSourceSoftware folder in the LICENSE folder on the 
accompanying set-up CD-ROM. 
						

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This product has the following manuals:
 Administrator’s Manual (this guide)
This manual is intended for the system administrator and provides information on how to operate this software product.
 Viewer Operation Guide
This simplified manual is intended for general users and explains how to operate the Viewer.
Please also read the manuals provided with each camera, as required.
About Sample Screens Unique to This Software
In this manual, some screens that are unique to this software are used as examples to illustrate operations. Please note that 
they may differ from the actual screens.
The VB-M40 is mainly used as the example camera in this manual. In addition, screens from Windows 7 are used as 
samples to describe operations.
How to Display and Read This Manual
This manual assumes that you display and read it on your computer’s screen.
„Icons in This Manual
The following icons are used to indicate descriptions on which you should focus your attention.
„Icons Indicating Camera Models
The following icons indicate information that is unique to a supported camera model. The icons correspond to the following 
models:
About the Manuals
IconMeaning
ImportantCautions and restrictions during operation. Make sure to read these carefully.
NoteSupplementary descriptions and reference information.
HintInformation useful for operation.
IconCamera Model
VB-M700F
VB-M600D and VB-M600VE
VB-M40
VB-C500VD and VB-C500D
VB-C60 
						

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The RM series of network video recording software is a 
software product family used to monitor multiple locations 
using network cameras and to record and play back 
images from the cameras.
You can display live images from up to four cameras, and 
record the images according to schedules that you set 
up.
Flexible screen layout
You can arrange multiple video windows in the Viewer, so 
you can compare images from different locations at the 
same time.
Support for JPEG/MPEG-4 and H.264 *
The JPEG, MPEG-4 and H.264 video formats are 
supported for live view. Using MPEG-4 or H.264 formats 
decreases the load on the network bandwidth, while 
maintaining a high quality image.
* Only available for cameras that support the feature.
Direct camera operation
You can change the camera angle and use the zoom 
feature while watching the live view.
Shade control
Shade control automatically compensates for the dark 
regions in the image and can be used for both live and 
recorded images.
Two-way audio
Send and receive live audio. You can also use this feature 
to communicate with a location that has a camera.
Record Now
Use this feature to immediately start recording when you 
do not have a recording schedule set up.
Saving a segment of a recording
You can extract part of a recording and save it as a video 
file that can be played on a computer.
Features 
						

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The flow from preparation before introducing the system, to operation management and maintenance is shown below.
Setup Flow
Step 1Consider the video storage period and recording conditions, determine 
the hard disk capacity required for recording and prepare the 
equipment.
See “System Design” in “Chapter 1 Introduction”. Prepare for introducing the system
Step 2Set up your cameras for live image display or recording.
See your camera manuals.
Set up your cameras
Step 3Install this software product on your computer.
See “Chapter 2Setup”.
Install
Step 4Set up the Storage Server Group and Storage Servers.
See “Chapter 3Storage Server Settings”.
Set up the Storage Servers
Step 5Add cameras to the Storage Server Groups.
See “Chapter 3Storage Server Settings”.
Add cameras
Step 6Configure the Viewer to match your environment and use.
See “Chapter 4 Viewer Settings”.
Configure the Viewer
Step 7Set the recording conditions for using the cameras.
See “Chapter 5Setting a Recording Schedule”.
Set a recording schedule
Step 8View live images and check events by playing back recorded images. 
You can set up your own layouts for the video windows.
See “Chapter 6 Day-to-Day Operations”. Day-to-day operation
Step 9We recommended that you set up a management and maintenance 
process, such as taking regular backups of recording files, to reduce 
the impact of network failures on system operation. 
See “Chapter 7 Operation and Management” and 
“Chapter 8 Backup”. Operation management and 
maintenance 
						

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Contents
About the Manuals ...................................................................................................... iv
About Sample Screens Unique to This Software ................................................................. iv
How to Display and Read This Manual ................................................................................ iv
Features .......................................................................................................................v
Setup Flow .................................................................................................................. vi
Chapter 1Introduction
Operating Environment ............................................................................................ 1-2
System requirements ......................................................................................................... 1-2
Additional Considerations .................................................................................................. 1-4
Supported Cameras ................................................................................................. 1-4
About Licenses ......................................................................................................... 1-4
Notes .................................................................................................................................. 1-5
System Configuration Example ................................................................................ 1-6
Configuration Example 1.................................................................................................... 1-6
Configuration Example 2.................................................................................................... 1-6
System Design ......................................................................................................... 1-7
Determining the Capacity of the Storage Server ............................................................... 1-7
Network Bandwidth Considerations................................................................................... 1-9
Chapter 2Setup
Installation ................................................................................................................ 2-2
Before Installation .............................................................................................................. 2-2
How to Install the Software................................................................................................. 2-2
Settings After Installation.......................................................................................... 2-4
Windows Firewall Settings ................................................................................................. 2-4
Security Level Setting ........................................................................................................ 2-5
Sound Settings for Using the Audio Feature...................................................................... 2-5
Warning When Viewer Starts.............................................................................................. 2-5
Chapter 3Storage Server Settings
Flow of Storage Server Settings............................................................................... 3-2
Start the Viewer ........................................................................................................ 3-3
Configure a Storage Server Group........................................................................... 3-5
Display the [Storage Server Group Settings] Dialog Box .................................................. 3-5
Change the Storage Server Group Name.......................................................................... 3-5
Configure the Low Disk Space Warning Level .................................................................. 3-5
Configure a Storage Server...................................................................................... 3-6
Display the [Servers] Tab .................................................................................................. 3-6
Change the Destination of the Recording File and the Maximum Disk Usage.................. 3-6 
						

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Add a Camera .......................................................................................................... 3-8
Display the [Cameras] Tab ................................................................................................ 3-8
Add Cameras One at a Time ............................................................................................. 3-8
Search For and Add Cameras ........................................................................................... 3-9
Edit Camera Information .................................................................................................. 3-10
Remove a Camera ........................................................................................................... 3-11
Add a User ............................................................................................................. 3-12
About User Groups .......................................................................................................... 3-12
Display the [Users] Tab ................................................................................................... 3-12
Add a User ....................................................................................................................... 3-13
Change the User Information ........................................................................................... 3-13
Remove a User ................................................................................................................ 3-14
Chapter 4Viewer Settings
Flow for Viewer Settings........................................................................................... 4-2
Configure the Viewer ................................................................................................ 4-3
Display the [Viewer Settings] dialog box ........................................................................... 4-3
Configure the Viewer Display and Operation Settings ...................................................... 4-3
Configure Event Notification and Priorities ........................................................................ 4-4
Configure the Camera .............................................................................................. 4-5
Display the [Camera Selector] dialog box ......................................................................... 4-5
Select a Camera ................................................................................................................4-5
Configure the Video Window ............................................................................................. 4-6
Configure the [Advanced Camera Settings]...................................................................... 4-7
Configure the Video Window Layout ...................................................................... 4-11
Create a Layout................................................................................................................4-11
Place a Video Window ..................................................................................................... 4-11
Save the Layout ............................................................................................................... 4-12
Switch Between Layouts .................................................................................................. 4-12
Organize Layouts ............................................................................................................. 4-12
Chapter 5Setting a Recording Schedule
Flow of Recording Schedule Settings ...................................................................... 5-2
Record on a Regular Basis (Repeating Weekly Schedules) .................................... 5-3
Display the [Recording Schedules] window ...................................................................... 5-3
Set a Weekly Schedule ...................................................................................................... 5-3
Specify the Recording Period and Day of the Week ......................................................... 5-4
Configure the Recording Mode ......................................................................................... 5-4
Save the Recording Schedule ........................................................................................... 5-5
Edit a Recording Schedule ....................................................................................... 5-6
Editing a Recording Schedule ........................................................................................... 5-6
Delete a Recording Schedule ............................................................................................ 5-6 
						

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Chapter 6Day-to-Day Operations
Flow of Operations ................................................................................................... 6-2
Viewer Features ....................................................................................................... 6-3
View Recorded Images ............................................................................................ 6-4
Record Now ....................................................................................................................... 6-4
Save a Snapshot of the Displayed Image.......................................................................... 6-4
Search for a Recording ...................................................................................................... 6-5
Play a Recording................................................................................................................6-6
Zoom the Viewing Area In and Out .................................................................................... 6-7
Save Part of a Recording ................................................................................................... 6-7
Operate the Camera................................................................................................. 6-8
Get Control of a Camera .................................................................................................... 6-8
Use the Pan/Tilt/Zoom Feature........................................................................................... 6-8
Change the Camera Angle to a Preset Position ................................................................ 6-9
Change the Camera Angle Using a Panorama Image .................................................... 6-10
Play Back Audio ............................................................................................................... 6-10
Compensate for Dark Regions in the Image.................................................................... 6-11
Check Events ......................................................................................................... 6-12
View a Live Event ............................................................................................................. 6-12
Search for Events ............................................................................................................. 6-12
Chapter 7Operation and Management
Storage Server Health Check................................................................................... 7-2
Events Indicating Errors or Warning Levels and Corresponding Actions ......................... 7-2
Status Bar........................................................................................................................... 7-3
System Information ............................................................................................................ 7-3
Disk Space Management (Important)....................................................................... 7-4
Chapter 8Backup
Backing up data........................................................................................................ 8-2
Destinations of the Backup Files........................................................................................ 8-2
Notes on Backup ............................................................................................................... 8-2
How to Restore a Backup......................................................................................... 8-3
Restoring from Backup Data.............................................................................................. 8-3
Chapter 9Troubleshooting
Actions Required When Recording Errors Occur ..................................................... 9-2
Solutions When Viewer Problems Occur ................................................................. 9-2
Viewer and Video windows ................................................................................................ 9-2
Timeline .............................................................................................................................. 9-3
[Extract Video] ................................................................................................................... 9-3
Recording .......................................................................................................................... 9-3
Connection Problems......................................................................................................... 9-4
Error Messages ........................................................................................................ 9-4
Messages Displayed in the Viewer .................................................................................... 9-4
Messages Recorded in the Log Files ................................................................................ 9-7
Event Information ..................................................................................................... 9-9