Canon recording software RM25 V10 User Manual

							Operate the Camera
6-9
Day-to-Day Operations
6
„Use Pan/Tilt/Zoom from the Video Window
You can also use the pan/tilt/zoom feature from the video 
window.
➀Display area
Drag on the area to change the camera angle. Click on 
the area to move the camera angle to that point.
➁Zoom slider
Change the zoom position using the slider or [+]/[-]. 
Click [+] or drag the slider up to move to the telephoto 
position. Click [-] or drag the slider down to move to the 
wide-angle position.
Pan/tilt/zoom is unavailable.
 Pan/tilt is unavailable.
 Zoom is unavailable when the camera’s digital zoom is 
set to [Disable].
Change the Camera Angle to a Preset 
Position
You can select a preset camera angle in the [Camera 
Control] dialog box after getting control of a camera.
Note
You must first configure the presets on the camera before using 
this feature. For details, see camera manual.
➀➁ 
						

							6-10
Change the Camera Angle Using a 
Panorama Image
Change the camera angle by specifying a position on a 
panorama image.
The frame is yellow when you have control of the 
camera. Drag the frame to change its size and zoom 
the camera in/out.
Drag the center of the frame to move the frame and 
change the camera angle.
If you draw a rectangle anywhere on the panorama 
image, the frame is redrawn at that location and the 
camera angle and zoom change correspondingly.
The frame is blue when you do not have control of the 
camera.
A panorama image is not available.
Note
You must first register a panorama image on the camera before 
using this feature. For details, see the camera manual.
Play Back Audio
If the audio feature on the camera is used, you can play 
audio using the audio panel or send audio using a 
microphone.
The [Audio] panel appears.
Options view
➀[Listen to Audio]
Starts audio playback.
➁[Use Microphone]
Starts audio transmission.
➂Show options button
Displays the options for the [Audio] panel.
➃[Play audio also while using microphone]
Select if you want to play audio even when using a 
microphone.
➄[Use silence detection to reduce network traffic]
Select if you want to detect silent segments when 
sending audio. Decreases the amount of data 
transmitted during silent segments to decrease the 
load on network bandwidth.
➅[Settings]
Displays the [Silence Detection Settings] dialog box.
➆Hide options button
Hides the options of the [Audio] panel.
1Click [Panorama] in the [Camera Control] dialog box to 
display the [Panorama] window.
2Change the camera angle and zoom using the frame 
displayed on the panorama image.
1Click [Window] > [Audio Panel].
➀
➁
➂
➃
➄
➅
➆ 
						

							Operate the Camera
6-11
Day-to-Day Operations
6
„ Silence Detection Settings
Select the [Use silence detection to reduce network 
traffic] check box on the [Audio] panel to set the silence 
detection sensitivity.
Click [Settings] to display the [Silence Detection Settings] 
dialog box and adjust the silence detection sensitivity.
➀[Use the default sensitivity settings]
Uses the default sensitivity for silence detection.
➁[Set the sensitivity manually]
Drag the slider to set the detection sensitivity.
➂[OK] and [Cancel]
Close the dialog box.
Compensate for Dark Regions in the Image
Use the viewer shade control to compensate for any dark 
regions in the image.
 [Off]
Disable the shade control.
 [Low]/[Medium]/[High]/[Very High]
Enable the shade control. View the video window and 
select a compensation value that gives the appropriate 
brightness.
Note
 You cannot apply this feature to more than one video window.
 The viewer shade control is a feature of the Viewer, not the 
camera. Therefore, it can be used for both live image and 
recorded image playback.
1Click the video window menu button to display the 
menu.
2Click [Viewer Shade Control] and select the amount of 
shade from the submenu. 
						

							6-12
View a Live Event
You can display past events in the [Live Events Log] 
window.
When the Viewer starts, the [Live Events Log] window is 
displayed, showing all events that occurred within the last 
hour. The top row in the list shows item names. You can 
sort events in the list by clicking   in a column to specify 
the item to sort by and the sorting order.
Note
Click [Window] > [Live Events Log] to display the [Live Events 
Log] window.
„Event Icon Colors
Different colored icons are displayed for events, 
depending on the priority.
Search for Events
You can search past events and playback the event.
➀[Description]
Enter the search criteria (event, camera, priority, 
camera tag, or host name).
➁[When]
Specify the period in which the target event occurred 
([Today], [Last 2 Days], [This Week], [This Month], 
[This Year], and [All Dates]).
➂[Search], [Stop]
Start searching or stop a search in progress using 
these buttons.
➃[Advanced Search]
This cannot be used with RM-Lite.
➄[Search Results]
Displays the search results.
➅[Play Back Video]
Plays back the recording associated with the search 
results.
➆[Close]
Close this panel.
Note
To display the [Event Search] dialog box when the toolbar is 
hidden, click [Search] on the timeline or click [Edit] > [Event 
Search].
Check Events
Important
A maximum of 200 events can be displayed in the [Live Events 
Log] window.
Icon colorPriority
Red Highest
Orange High
Yellow Medium
Light Green Low
Green Lowest
1Click [Search] on the toolbar to display the [Event 
Search] dialog box.
2Specify the search criteria.
3Click [Search] to start searching.
➂➀
➆➅
➄
➁➃ 
						

							Check Events
6-13
Day-to-Day Operations
6
„Play Back an Event
If a recording is associated with an event in the search 
results, right-click the event and click [Play Back Video] to 
play back the recording in the video window of the 
corresponding camera.
If the video window is not displayed, clicking [Play Back 
Video] will automatically display the window and start 
playback.
Note
Click [Live] in the timeline toolbar after playing in the video 
window to display the live view. 
						

							6-14 
						

							Chapter 7
Operation and 
Management
❏ Error and warning level events
❏ How to check the status of the Storage Server
❏ Disk space management 
						

							7-2
Events Indicating Errors or Warning Levels and Corresponding Actions
You can check events to determine if errors related to the Storage Server status have occurred.
When an event indicating an error or a warning level occurs, it is immediately displayed in the event panel or timeline. Take 
the appropriate action for the event.
*1 See “Disk Space Management (Important)” (P. 7-4).
Storage Server Health Check
Event TypeMessageEvent ExplanationCorresponding Action
Low disk space 
notification *
1Warning: Low disk space Occurs when the free disk space 
becomes less than the specified 
valued, or the disk usage becomes 
greater than the specified value. Data 
may be deleted before the specified 
number of storage days has elapsed.Check the recording mode 
settings (P. 5-4).
Starts/stops file deletion 
due to low disk space *
1Warning: Files deleted due to low 
disk spaceOccurs when the free disk space 
becomes less than the threshold, or 
the disk usage becomes greater than 
the threshold.
Pauses/resumes 
recording due to low disk 
space *
1
Recording Suspended
(Low Disk Space ()Occurs when the free disk space 
becomes less than the limit level, or 
the disk usage becomes greater than 
the limit level.
Error connecting to the 
cameraError: Cannot Connect to 
CameraOccurs on an error when connecting 
to the camera.Check the network connection.
Error connecting to the 
Storage ServerError: Cannot Connect to the 
Storage ServerOccurs on an error when connecting 
to the Storage Server registered with 
the Storage Server Group.Check the network status.
Error connecting to the 
Storage Server GroupError: Cannot Connect to the 
Storage Server GroupOccurs on an error when connecting 
to the Storage Server Group.Check the network status.
Change in the recording 
frame rateRecording Frame Rate reduced 
due to high load issuesIndicates that the recording frame 
rate has been changed due to 
increased server load.Check the recording mode 
settings (P. 5-4). 
						

							Storage Server Health Check
7-3
Operation and Management
7
Status Bar
The status bar displays the Viewer processing status and 
load. You can check CPU usage to determine the load on 
your computer.
System Information
To get the detailed video processing status of the Storage 
Server, click [Window] > [System Information] to display 
the [System Information] dialog box. If system operation is 
unstable or you are not able to record in the way you 
intended to, refer to Chapter 1 and reconsider the system 
configuration.
The [System Information] dialog box shows the status on 
three different tabs.
[Cameras] tab
This tab displays recording settings and processing 
information (status, specified frame rate, actual frame 
rate, receiving bit rate, and recording bit rate) on the 
registered cameras.[Storage Servers] tab
This tab displays information (Storage Server Group 
name, status, CPU usage, recording bit rate, and 
playback bit rate) on the registered Storage Server.
[Users] tab
This tab displays the users logged into the Viewer and 
related information (user group, host name (Viewer), 
Viewer version, host name (Storage Server), Storage 
Server Group). 
						

							7-4
The Storage Server monitors the disk space and responds 
according to the amount of available space.
„Action When the Low Remaining Disk Space 
Notification Level is Reached
The Storage Server issues an event when the disk space 
available for recording (i.e. available space relative to the 
maximum disk space used) goes below a certain level.
If [Maximum Disk Space Used] is not set, the drive 
capacity of the disk that stores the recording file is 
considered to be the maximum disk space.Low Remaining Disk Space Notification Level 
Conditions and Calculation Method
If one of the following conditions is met, a low remaining 
disk space notification level is indicated.
Condition 1:If the Storage Server disk space usage 
exceeds the following values:
M x (100 - A)/100
(M: Value specified in [Maximum Disk Space 
Used], A: Value specified in [Low Disk Space 
Warning Level])
For example, if the value for [Maximum Disk Space 
Used] is 100 GB and the value for [Low Disk 
Space Warning Level] is 10%, the Storage Server 
reaches the low remaining disk space notification 
level when the remaining free disk space becomes 
10 GB or less.
Condition 2:If the free disk space falls below the 
following values:
Disk space x A/100
(A: Value specified in [Low Disk Space Warning 
Level])
For example, if the disk space is 80 GB and the 
value for [Low Disk Space Warning Level] is 10%, 
the Storage Server reaches the low remaining disk 
space notification level when the remaining free 
disk space becomes 8 GB or less.
Note
If other applications use the same hard disk, you need to 
consider condition 2. Even if the Storage Server uses a small 
amount of disk space, it may reach the low remaining disk space 
notification level according to condition 2 because other 
applications have consumed a portion of the disk space.
Calculation Example
Disk Space Management (Important)
Disk Space StatusExplanation
Notification level indicating 
that the remaining disk space 
is lowYou can specify a reference 
value using [Low Disk Space 
Warning Level] on the 
[Recording Settings] tab in 
the [Storage Server Group 
Settings] dialog box.
Threshold level The Storage Server calculates 
a reference value based on 
various conditions and 
settings. Limit level
Value for
[Maximum Disk
Space Used]Notification 
level
Disk DriveD DriveE Drive
Disk Space 100 GB 200 GB
Free Disk Space 50 GB 200 GB
Value for 
[Maximum Disk 
Space Used]40 GB 200 GB
Value for Low 
Remaining Disk 
Space Notification 
LevelCondition 1:
40 GB x (100-10)/
100 = 36 GB     
Condition 2:
100 GB x 10/100 = 
10 GBCondition 1:
200 GB x (100-10)/
100 = 180 GB     
Condition 2:
200 GB x 10/100 = 
20 GB