Canon recording software RM25 V10 User Manual

Error Messages
9-5
Troubleshooting
9
„Warning Messages in the Viewer
„Confirmation Messages in the Viewer
„Error Messages in the Viewer
MessageCause
User managementThe user name already exists. Tried adding a user to the Storage Server with a 
name that already exists.
Unable to change the user name. The user  aleady exists.Tried changing a user name on the Storage Server 
to a name that already exists.
Please ensure that the password and confirmation 
match exactly.The password in the [Confirm Password]...

9-6
Viewer windowCommunication with the SSG “” has failed. To ensure that event and 
video data are available from this SSG, identify and 
resolve the problem and then press [OK] to 
reconnect to the SSG. If you press [Cancel], then 
some event data including all future events for 
cameras recording to this SSG will not be 
available.A problem occurred connecting to the Storage 
Server to display a Viewer window. When multiple 
Storage Servers are registered, a window may be 
displayed for each server....

Error Messages
9-7
Troubleshooting
9
Messages Recorded in the Log Files
„Log File Locations
The Storage Server log files are saved in the following folder on the computer where the server is installed.
:\ProgramData\Canon\WebView\NVR30\Log\
Types of Log Files
„Error Message List
Messages shown below are recorded in the log file when an error occurs.
„Error Codes
Winsock Error Codes
File NameExplanation
storage_server_log_0.csv Log file for the Storage Server
viewer_log_0.csv Log file for the Viewer...

9-8
HTTP Error Codes
wininet Error Codes
10051A socket operation was attempted to an unreachable 
network.Occurs when other network devices recognize that the 
network is down because the router or hub is powered off. 
Normally, this cannot be recognized, therefore this error is 
rarely reported.
10054An existing connection was forcibly closed by the remote 
host.The connection was aborted by the camera due to a camera 
restart or other causes. This may occur when the camera is 
restarted using the...

9-9
Troubleshooting
9
12017The operation was canceled, usually because the handle on 
which the request was operating was closed before the 
operation completed.The communication was canceled. (This error does not 
indicate a problem and may be generated during normal 
operation.)
12029The attempt to connect to the server failed. The connection to the camera failed. (Normally, 12002 is 
generated.)
12030The connection with the server has been terminated. The connection to the camera has been aborted....

9-10 

Appendix 

10-2
You can configure the way the Viewer starts up, for 
example, to have it bypass the login screen with the user 
name and password (P. 3-3, P. 3-4) by creating a shortcut 
icon that specifies Viewer startup options.
[Viewer.exe] is located in the following folder by 
default:
:\Program Files\Canon\WebView\NVR
A dialog box asking whether to create a shortcut on 
the desktop is displayed.
Note
 corresponds to the drive containing the system 
files of the operating system. If the operating system is...

10-3
Appendix
The steps below explain how to check the version of this 
software.
Checking the version of the Viewer
Checking the version of the Storage Server
The VB-C60, VB-C500D, and VB-C500VD support 
MPEG-4 format, while the VB-M40, VB-M600D, VB-C600V 
and VB-C700F support the H.264 format. Note that the 
following limitations apply.
Live display
 The following video window settings are disabled, and 
the frame rate settings on the camera are enabled.
– Maximum Frame Rate
– Auto Adjust Frame Rate...

10-4
A
actions required when recording errors occur .............. 9-2
Aperture Mode............................................................... 4-9
audio
play back ............................................................. 6-10
sound settings ....................................................... 2-5
audio panel ........................................................... 6-3, 6-10
B
backup........................................................................... 8-2
restore...