Canon Projector WUX500 User Manual

							181
Product Specifications
Other Information
Product Specifications
*1In full power lamp mode
*2Compliance with ISO21118-2012
* 99.99% or more of the LCD panel pixels are effective. During projection, 0.01% or less of pixels 
may stay lit or unlit due to the characteristics of the LCD panel.
* Using the projector continuously for an extended period of time may accelerate the deterioration of 
optical parts.
* Product specifications and appearance are subject to change without notice.
■Remote Control
Mass 5.9 kg / 13.0 lbs 6.3 kg / 13.9 lbs
AccessoriesRemote control, remote control dry-cell batteries, power cord, 
lens cap, PC cable, Important Information, User’s Manual 
(CD-ROM) and Warranty Card
Wireless connectivity
Standards IEEE802.11b/g/n
Supported channels 1 CH - 11 CH
Frequency band 2.4 GHz
Model number RS-RC06
Power supply DC 3.0V, using two AAA-size batteries
Operating range Approx. 8 m / 26.2 ±25° horizontal and vertical (to infrared remote receiver)
Dimensions43 mm (W) x 23 mm (H) x 135 mm (D) / 
1.7 (W) x 0.9 (H) x 5.3 (D) in
Weight 56 g / 2.0 ozModel name WUX500 WUX450ST 
						

							Product Specifications
182
■External View
Bolt holes (M6 x 4) 
for installation of 
ceiling attachment
WUX500
136 mm 
(5.4)
91.5 mm 
(3.6)
337 mm (13.3)72 mm 
(2.8)362 mm (14.3)
118 mm 
(4.6) 144.5 mm 
(5.7) 144.5 mm 
(5.7)289 mm (11.3)
33 mm (1.3)
301 mm (11.9) 370 mm (14.6)
337 mm (13.3)
Bolt holes (M6 x 4) 
for installation of 
ceiling attachment
WUX450ST
136 mm 
(5.4)
91.5 mm 
(3.6)72 mm 
(2.8)362 mm (14.3)
11 8  m m  
(4.6) 144.5 mm 
(5.7) 144.5 mm 
(5.7)289 mm (11.3)
33 mm (1.3)
301 mm (11.9) 415 mm (16.3)
337 mm (13.3) 
						

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Product Specifications
Other Information
Product Specifications
■ANALOG PC-2 / COMPONENT Terminal
This terminal is used as a computer ANALOG PC input or COMPONENT terminal. 
Use a D-sub computer cable.
The terminal specifications for the ANALOG PC input and COMPONENT input are 
the same.
Mini D-sub 15-pin
■Service Port (CONTROL)
Pin assignment
Communication format
Communication mode : RS-232C, asynchronous, half-duplex communication
Communication speed : 19200bps
Character length : 8 bits
Stop bits : 2 bits
Parity : None
Flow control : None
The service port is not available when [HDBaseT] is set to [On] and [Serial 
communication] is set to [HDBaseT].
Pin No. Signal Pin No. Signal
1 R 9 +5 V power
2G 10Ground 
(Vertical sync.)
3 B 11 Ground
4OPEN 12DDC data
5Ground 
(Horizontal sync.)13 Horizontal sync.
6 Ground (R) 14 Vertical sync.
7 Ground (G) 15 DDC clock
8 Ground (B)
Pin No. Signal
1OPEN
2RxD
3TxD
4OPEN
5GND
6OPEN
7 Internal pull-up
8OPEN
9OPEN 
						

							Product Specifications
184
User commands
Commands ASCII representation Binary representation
Power supplyPower on POWER=ON 50h 4Fh 57h 45h 52h 3Dh 4Fh 4Eh 0Dh
Power off POWER=OFF50h 4Fh 57h 45h 52h 3Dh 4Fh 46h 46h 
0Dh
Power status 
acquisitionGET=POWER47h 45h 54h 3Dh 50h 4Fh 57h 45h 52h 
0Dh
Input sourceHDMI INPUT=HDMI49h 4Eh 50h 55h 54h 3Dh 48h 44h 4Dh 
49h 0Dh
Digital PC INPUT=D-RGB49h 4Eh 50h 55h 54h 3Dh 44h 2Dh 52h 
47h 42h 0Dh
Analog PC-1 INPUT=A-RGB149h 4Eh 50h 55h 54h 3Dh 41h 2Dh 52h 
47h 42h 31h 0Dh
Analog PC-2 INPUT=A-RGB249h 4Eh 50h 55h 54h 3Dh 41h 2Dh 52h 
47h 42h 32h 0Dh
Component INPUT=COMP49h 4Eh 50h 55h 54h 3Dh 43h 4Fh 4Dh 
50h 0Dh
LAN INPUT=LAN49h 4Eh 50h 55h 54h 3Dh 4Ch 41h 4Eh 
0Dh
USB INPUT=USB49h 4Eh 50h 55h 54h 3Dh 55h 53h 42h 
0Dh
HDBaseT INPUT=HDBT49h 4Eh 50h 55h 54h 3Dh 48h 44h 42h 
54h 0Dh
Input source 
acquisitionGET=INPUT47h 45h 54h 3Dh 49h 4Eh 50h 55h 54h 
0Dh
Image ModeStandard IMAGE=STANDARD49h 4Dh 41h 47h 45h 3Dh 53h 54h 41h 
4Eh 44h 41h 52h 44h 0Dh
Presentation IMAGE=PRESENTATION49h 4Dh 41h 47h 45h 3Dh 50h 52h 45h 
53h 45h 4Eh 54h 41h 54h 49h 4Fh 4Eh 
0Dh
Photo/sRGB IMAGE=PHOTO_SRGB49h 4Dh 41h 47h 45h 3Dh 50h 48h 4Fh 
54h 4Fh 5Fh 53h 52h 47h 42h 0Dh
Dynamic IMAGE=DYNAMIC49h 4Dh 41h 47h 45h 3Dh 44h 59h 4Eh 
41h 4Dh 49h 43h 0Dh
Video IMAGE=VIDEO49h 4Dh 41h 47h 45h 3Dh 56h 49h 44h 
45h 4Fh 0Dh
User 1 IMAGE=USER_149h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 
52h 5Fh 31h 0Dh
User 2 IMAGE=USER_249h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 
52h 5Fh 32h 0Dh
User 3 IMAGE=USER_349h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 
52h 5Fh 33h 0Dh
User 4 IMAGE=USER_449h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 
52h 5Fh 34h 0Dh
User 5 IMAGE=USER_549h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 
52h 5Fh 35h 0Dh
Image mode 
acquisitionGET=IMAGE47h 45h 54h 3Dh 49h 4Dh 41h 47h 45h 
0Dh
BrightnessBrightness 
value settingBRI=CR 42h 52h 49h 3Dh  0Dh
Brightness 
acquisitionGET=BRI 47h 45h 54h 3Dh 42h 52h 49h 0Dh 
						

							185
Product Specifications
Other Information
Product Specifications
SharpnessSharpness 
value settingSHARP=53h 48h 41h 52h 50h 3Dh  0Dh
Sharpness 
acquisitionGET=SHARP47h 45h 54h 3Dh 53h 48h 41h 52h 50h 
0Dh
ContrastContrast value 
settingCONT=43h 4Fh 4Eh 54h 3Dh  
0Dh
Contrast 
acquisitionGET=CONT 47h 45h 54h 3Dh 43h 4Fh 4Eh 54h 0Dh
AspectAuto ASPECT=AUTO41h 53h 50h 45h 43h 54h 3Dh 41h 55h 
54h 4Fh 0Dh
4:3 ASPECT=4:341h 53h 50h 45h 43h 54h 3Dh 34h 3Ah 
33h 0Dh
16:9 ASPECT=16:941h 53h 50h 45h 43h 54h 3Dh 31h 36h 
3Ah 39h 0Dh
16:10 ASPECT=16:1041h 53h 50h 45h 43h 54h 3Dh 31h 36h 
3Ah 31h 30h 0Dh
Zoom ASPECT=ZOOM41h 53h 50h 45h 43h 54h 3Dh 5Ah 4Fh 
4Fh 4Dh 0Dh
True size ASPECT=TRUE41h 53h 50h 45h 43h 54h 3Dh 54h 52h 
55h 45h 0Dh
Aspect value 
acquisitionGET=ASPECT47h 45h 54h 3Dh 41h 53h 50h 45h 43h 
54h 0Dh
Lamp modeFull power LAMP=FULL4Ch 41h 4Dh 50h 3Dh 46h 55h 4Ch 4Ch 
0Dh
Power saver LAMP=ECO 4Ch 41h 4Dh 50h 3Dh 45h 43h 4Fh 0Dh
Lamp mode 
value 
acquisitionGET=LAMP 47h 45h 54h 3Dh 4Ch 41h 4Dh 50h 0Dh
BlankBlank On BLANK=ON 42h 4Ch 41h 4Eh 4Bh 3Dh 4Fh 4Eh 0Dh
Blank Off BLANK=OFF42h 4Ch 41h 4Eh 4Bh 3Dh 4Fh 46h 46h 
0Dh
Blank 
acquisitionGET=BLANK47h 45h 54h 3Dh 42h 4Ch 41h 4Eh 4Bh 
0Dh
Commands ASCII representation Binary representation 
						

							186
Troubleshooting
LED Indicator Details
When there is a problem with the projector, the LED indicator on the side of the 
projector illuminates or flashes continuously after the projector is turned off.
• Wait until the cooling fan stops and disconnect the power plug from the electrical outlet before 
dealing with the problem.
LED indicator 
statusMeaning Cause and countermeasure
WARNING and 
TEMP are lit.Temperature 
abnormalityThe temperature inside the projector is too high for 
some reason or the outside air temperature is 
higher than the operating range. If the problem is 
inside the projector, check whether the projector is 
installed and operating normally, unplug the 
projector from the power outlet to cool down the 
projector interior and then restart projection. If the 
air intake or exhaust vent is blocked, remove the 
obstacle. If the air filter is clogged, clean or replace 
it. (P164, P166) If the same warning occurs again, 
there may be a malfunction in the projector. 
Contact the Canon Customer Support Center.
WARNING and 
LAMP are lit.Faulty lamp The lamp does not illuminate. If the lamp does 
not illuminate, replace it. If the same warning 
occurs again, there may be a malfunction in the 
lamp drive circuit. Contact the Canon Customer 
Support Center.
WARNING 
flashes 3 times, 
LAMP is lit.Faulty lamp 
coverThe lamp cover is open. Unplug the projector 
from the power outlet, then install the lamp cover 
correctly and turn on the projector again.
If the lamp cover has been installed properly, 
there may be a malfunction in the lamp cover 
detection switch. Contact the Canon Customer 
Support Center.
WARNING 
(only) flashes 4 
times 
repeatedly.Faulty 
cooling fanThere may be a malfunction in the cooling fan or 
another component. Unplug the projector from 
the electrical outlet, then plug it back into the 
outlet and turn on the projector again. Contact 
the Canon Customer Support Center if the same 
warning occurs again.
WARNING 
(only) flashes 5 
times 
repeatedly.Faulty power 
supplyAbnormal voltage is applied to some parts in the 
power supply or another failure may have 
occurred. Unplug the projector from the electrical 
outlet, then plug it back into the outlet and turn on 
the projector again. Contact the Canon Customer 
Support Center if the same warning occurs 
again. 
						

							187
Troubleshooting
Other Information
Troubleshooting
Symptoms and Solutions
■You Cannot Turn on the Projector
WARNING 
(only) flashes 3 
times 
repeatedly.Filter error The air filter is not installed. Check whether or not 
the air filter is installed correctly. Contact the 
Canon Customer Support Center if the same 
warning occurs again.
Cause Countermeasure
The power cord is not 
connected correctly.Check whether the power cord is connected 
correctly. (P49)
The power cord has just 
been connected.Wait at least one second after plugging the projector 
in until you press the POWER button. You cannot 
turn the projector on immediately after plugging it in. 
(P50)
The lamp cover is open. Unplug the projector from the power outlet, then 
install the lamp cover correctly and turn on the 
projector again.
The safety device is 
activated because the air 
intake or the exhaust 
vent is blocked and the 
internal temperature of 
the projector has 
increased.When the safety device is active, the [POWER ON] 
indicator does not turn on when you connect the 
power cord. You cannot disable this safety device. 
Remove any obstacle that is blocking the air intake or 
exhaust vent and contact the Canon Customer 
Support Center.
The air filter is not 
installed correctly.Check whether the air filter is installed correctly. 
(P166)
Key lock is enabled.Check that Key lock (P99) is not enabled for the 
projector or the remote control. LED indicator 
statusMeaning Cause and countermeasure 
						

							Troubleshooting
188
■You Cannot Project an Image from the Projector
Cause Countermeasure
A cable is not connected 
correctly.Check whether the projector is connected to the 
computer or AV equipment correctly. (P46 - P48)
20 seconds have not 
elapsed since the 
projector was turned on.When the projector is turned on, the opening window 
is displayed for approximately 20 seconds. To project 
an image immediately, press the OK button on the 
remote control or side control. (P30, P34)
No image is sent from 
the AV equipment.Check whether an image is played on the connected 
video camcorder, DVD, etc.
Connection with the 
input terminal has not 
been performed 
correctly.Check whether the AV equipment is connected to the 
projector input terminal correctly. (P33) 
No input signal type has 
been selected for the 
connected AV 
equipment.Check that the same input signal has been correctly 
selected for the connected AV equipment from the 
[INPUT] menu. (P53)
The input signal type is 
incorrect.Check whether the selected input signal type is 
correct. (P74, P177)
The BLANK function has 
been selected.Press the BLANK button on the remote control. 
(P67)
No image is projected 
due to a problem with 
the computer.Turn first the projector and then the computer off and 
then back on again.
The external monitor 
output is not set on the 
notebook computer 
correctly.Turn on the external monitor output on the notebook 
computer. To turn on the external monitor output, 
press the [LCD] or [VGA] function key or a key with 
an icon for the external monitor, while holding down 
the [Fn] key on the keyboard of the notebook 
computer. With Windows 8.1 / Windows 8 / Windows 
7, you can turn on image output by holding down the 
Windows logo key and pressing the [P] key. (P52)
The combination of keys used to perform this 
operation varies depending on the model of 
notebook computer. For more detailed information, 
refer to the manual that came with your computer.
The displayed image is 
not the same as that 
displayed on the 
computer.Check whether the dual screen (multi-display) mode 
is selected on the computer. If dual screen mode is 
selected, change the computer display output to 
mirroring mode.
The output setting method varies among computer 
manufacturers. For more detailed information, refer 
to the manual that came with your computer. 
						

							189
Troubleshooting
Other Information
Troubleshooting
■There is no Sound
■The Projected Image Is Blurred
Images on a USB flash 
drive cannot be 
projected.Projection from USB flash drives requires JPEG 
images with a resolution not exceeding 10912x8640, 
single-byte alphanumeric file names, and a FAT-
formatted drive.
The LAN cable (shielded 
twisted pair) is not 
connected correctly.When [LAN] is selected in the [Input] menu, check 
whether the LAN cable (shielded twisted pair) is 
connected to the projector correctly. (P110)
Cause Countermeasure
The audio cable is not 
connected correctly.Check the audio cable connection. (P46 – P48)
The MUTE function is 
enabled.Press the MUTE button on the remote control. (P35)
The volume level is 
adjusted to the 
minimum.Press the VOL button on the remote control or the 
VOL+ button on the side control to adjust the volume 
level. (P30, P35)
An audio cable with a 
built-in resistor is used.Use an audio cable without a built-in resistor.
Audio in terminal select 
is [Off].Change the Audio In terminal to the appropriate 
setting. (P100)
Cause Countermeasure
The image is out of 
focus.Adjust the focus. (P56)
The distance to the 
screen is too short.Check whether the distance to the screen is 
appropriate. (P43)
The projector is not 
placed straight in front of 
the screen.Check whether the projector is placed obliquely to 
the screen. A slight error in the projection angle can 
be corrected through the keystone adjustment 
function. (P62)
The projector has been 
moved to a place where 
the temperature varies a 
lot.When the projector is moved from a location where 
the temperature is low to a location where the 
temperature is high, condensation may form on the 
lens. The condensation will evaporate after a period 
of time and the projector will be able to project a 
normal image.
The lens is stained. Clean the lens. (P164)
The tracking is bad. Adjust the tracking with the [Auto PC] or [Tracking] 
function. (P74, P75) Cause Countermeasure 
						

							Troubleshooting
190
■You Cannot Project an Image Appropriately
■The Projector Power Turns Off
Video is blurred. Activate motion blur reduction. (P104)
Motion blur reduction is 
not available.Motion blur reduction is not available in projection 
using USB flash drives or networked multi-projection.
The sharpness setting is 
not available.Sharpness cannot be adjusted during split-screen 
display.
Cause Countermeasure
The projected image is 
inverted in the vertical or 
horizontal direction.The ceiling mounted / rear projection setting is 
incorrect. Check the [Image flip H/V] setting in the 
[Install settings] menu. (P88)
The dot clock of the input 
signal is higher than 162 
MHz with a BNC cable.Set the signal dot clock to 162 MHz or less on your 
computer.
A computer cable is 
used in which some pins 
are not connected.Use a computer cable in which all pins are 
connected.
Cause Countermeasure
The air intake or exhaust 
vent is blocked.Check whether the air intake or exhaust vent is 
blocked. If the air intake or exhaust vent is blocked, 
the temperature inside the projector will increase and 
the power is automatically turned off to protect the 
projector. (The [WARNING] indicator and [TEMP] 
indicator are lit.) Wait until the projector temperature 
drops, then make sure that the intake and exhaust 
vents are not blocked and turn on the projector. (P28, 
P50)
The air filter is dirty. Check whether the air filter is clogged with dust.
If the air filter is clogged, clean or replace the air filter. 
(P164, P166)
The lamp has ruptured 
(or there is a lamp 
malfunction).If the lamp has ruptured, follow the instructions in 
“Precautions when replacing lamps that stop 
working” (P17).
The operating 
temperature is 
inappropriate.Check whether the operating temperature is between 
0°C (32°F) and 40°C (104°F). (P20)
Projector settings must be adjusted when using the 
projector at altitudes of 2,300 m (7,545.8) or higher. 
In the [Install settings] menu, set [Fan mode] under 
[Professional settings] to [High altitude]. (P90) Cause Countermeasure