Canon Projector WUX4000 User Manual

							171
Troubleshooting
App
endix Other Information
■The Projected Image Is Blurred
■ You Cannot Project an Image Appropriately
■ The Projector Power Turns Off
Cause Countermeasure
The image is out of focus. Adjust the focus. (P59)
The distance to the screen is too 
short. Check whether the distance to the screen is appropriate. If 
the distance is shorter than approximately 1.3 m (4.3), the 
projector cannot focus on the screen. (
P125)
The projector is not placed 
straight in front of the screen. Check whether the projector is placed obliquely to the 
screen. A slight error in the projection angle can be cor-
rected through the keystone adjustment function. (
P62)
The projector has been moved to 
a place where the temperature 
varies a lot. When the projector is moved from a location where the tem-
perature is low to a location where the temperature is high, 
condensation may form on the lens. The condensation will 
evaporate after a period of time and the projector will be 
able to project a normal image.
The lens is stained. Clean the lens. (P158)
The tracking is bad. Adjust the tracking with the [AUTO PC] or [Tracking] func-
tion. ( P51, P79 )
Cause Countermeasure
The projected image is inverted in 
the vertical or hor izontal direction. The ceiling mounted / rear proj
ection setting is incorrect. 
Check the [Image flip H/V] setting in the [Display settings] 
menu. ( P85)
The dot clock of the input signal is 
162 MHz or higher with a BNC 
cable. Set the signal dot clock to 162 MHz on your computer.
A VGA cable is used in which 
some pins are not connected. Use a VGA cable in which all pins are connected.
Cause Countermeasure
The air intake or exhaust vent is 
blocked. Check whether the air intake or exhaust vent is blocked. If 
the air intake or exhaust vent is blocked, the temperature 
inside the projector will incr
ease and the power is automati-
cally turned off to protect the projector. (The [WARNING] 
indicator and [TEMP] indicator are lit.) Wait until the projec-
tor temperature drops, then make sure that the intake and 
exhaust vents are not blocked and turn on the projector. 
( P27 , P45 )
The air filter is dirty. Check whether the air filter is clogged with dust.
If the air filter is clogged, clean or replace the air filter. 
( P159) 
						

							Troubleshooting
172
■You Cannot Operate the Remote Control
The lamp has broken (or there is a 
lamp malfunction). Check whether the lamp has broken. 
If the lamp has broken, follow the instructions in “Precau-
tions on the lamp” on page 
19. If the lamp has not broken, 
there may be a malfunction with the lamp. Check the lamp 
by replacing it with a spare lamp if you have one. ( P20, 
P161, P162 )
The operating temperature is 
inappropriate. Check whether the operating temperature is between 5°C 
and 35°C. (
P22)
If you use the projector at 2300 m  or higher above sea level, 
contact the Canon Customer Support Center.
Other reasons The projector may be damaged. Contact the Canon Cus-
tomer Support Center.
Cause Countermeasure
Batteries are not installed prop-
erly or they have run out. Check whether batteries are installed correctly. If batteries 
are installed correctly, replace them with new batteries. 
(
P24 )
You are operating the remote con-
trol from the outside of the remote 
control operating range. Check whether you are operating the remote control within 
the remote control operating range of the main unit of the 
projector. (
P26)
There is an obstacle between the 
projector and the remote control. Remove the obstacle between the infrared remote receiver 
of the main unit of the projector and the remote control or 
point the remote control to an obstacle-free path.
You are operating the remote con-
trol in an unsuitable operating 
environment. Check whether the infrared remote receiver of the main unit 
of the projector is exposed to direct sunlight or strong light 
of lighting apparatus. (
P26)
The channel setting of the remote 
control does not match the setting 
of the projector. Check whether the channel setting of the remote control 
has been changed. You can check the [Remote control] 
setting in the [System settings] menu. (
P100)
The key lock function is prevent-
ing operation of the remote con-
trol. Check whether [Key lock] is enabled to disable the remote 
control operation.
In the System settings menu, 
set [Key lock] to [Off]. (P99)
Cause
Countermeasure 
						

							173
App
endix Other Information
Relationship between Aspect and Screen Aspect
This section describes the relationship between screen aspect ( P52) and aspect ( P56).
To project an image on the whole screen, sel ect the most appropriate screen aspect ratio 
and aspect according to the aspect ratio of the screen and input signal type.
Screen
Screen 
aspect ratio  settingResolution of 
computer screenPurpose of projection*Aspect set- ting
[16:10], 
[16:9], 
[16:9 D. 
image shift] WUXGA 16:10
Project an image in 
the largest possible 
size on the screen.
[Auto] 
(or [Full])
WSXGA+, 
WXGA+ 16:10 Project an image in 
the largest possible 
size on the screen.
[Auto] 
(or [Full])
Project the computer 
screen in the original 
resolution.
[True size]
WXGA Project an image in 
the largest possible 
size on the screen.
[Auto]
Project the computer 
screen in the original 
resolution.
[True size]
UXGA 4:3 Project an image in 
the largest possible 
size on the screen.
[Auto] 
(or [4:3])
SXGA+, XGA, 
SVGA, VGA 4:3
Project an image in 
the largest possible 
size on the screen.[Auto] 
(or [4:3])
Project the computer 
screen in the original 
resolution.
[True size]
SXGA 5:4 Project an image in 
the largest possible 
size on the screen.
[Auto]
Project the computer 
screen in the original 
resolution.
[True size]
* When the image is project ed on a 16:10 screen

 
						

							Relationship between Aspect and Screen Aspect
174
 If an image from image software with an aspect ratio of 16:9 is not projected correctly, select [16:9] 
as the screen aspect.
 For a 16:9 image with black borders at the top  and bottom, such as a terrestrial broadcast movie, 
you can project the 16:9 image area so that it is projected on the entire screen by selecting [Zoom] 
in [Aspect].
[Zoom] is available when [16:10], [16: 9] or [16:9 D. image shift] is selected for the screen aspect
and [HDMI (480p, 576p)] or [Component (480p,  480i, 576p, 576i)] is selected for the input signal.
 To perform keystone adjustment ( P62), select [16:10], [4:3] or [16:9] for [Screen aspect].
Using
ScreenScreen 
aspect ratio  settingPC
Resolution of  screen
Purpose of projectionAspect 
setting
[4:3][4:3 D. image  shift]
WUXGA 16:10 Project an image in 
the largest possible 
size on the screen.[Auto]
WSXGA+, 
WXGA+ 16:10 Project an image in 
the largest possible 
size on the screen.
[Auto]
Project the computer 
screen in the original 
resolution.
[True size]
WXGA Project an image in 
the largest possible 
size on the screen.
[Auto]
Project the computer 
screen in the original 
resolution.
[True size]
UXGA 4:3 Project an image in 
the largest possible 
size on the screen.
[Auto] 
(or [4:3])
SXGA+, XGA, 
SVGA, VGA 4:3
Project an image in 
the largest possible 
size on the screen.[Auto] 
(or [4:3])
Project the computer 
screen in the original 
resolution.
[True size]
SXGA 5:4 Project an image in 
the largest possible 
size on the screen.
[Auto]
Project the computer 
screen in the original 
resolution.
[True size]
 
						

							175
App
endix Other Information
Supported Signal Types
This projector supports the following signal types.
If your computer or AV equipment is compatible with any one of these signal types, the 
projector’s Auto PC function selects the inpu t signal type to project an image appropri-
ately. 
ANALOG RGB
DVI
* The specifications in the table above are subject to  change without notice.
* This projector does not support any computer output  signal with a dot clock of 162 MHz or higher.
* Use a VGA cable in which all pins are connected. If the 
cable is a type in which all pins are not connected, the 
image may not be correctly displayed.
HDMI
Connecting to a Computer
Connecting with AV equipment
COMPONENT
Resolution 
(dots) Signal type
Horizontal fre-
quency (kHz) Vertical fre-
quency (Hz)
640 x 480 VGA 31.469 59.940
720 x 480 - 31.469 59.940
720 x 576 - 31.250 50.000
800 x 600 SVGA 37.879 60.317
848 x 480 - 31.020 60.000
1024 x 768 XGA 48.363 60.004
1280 x 720 - 37.500 50.000
45.000 60.000
1280 x 768 WXGA47.776 59.870
47.396 59.995
1280 x 800 49.702 59.810
49.306 59.910
1280 x 960 MAC 60.000 60.000
1280 x 1024 SXGA 63.981 60.020
1360 x 768 - 47.712 60.015
1366 x 768 - 47.712 59.790
1400 x 1050 SXGA+ 64.744 59.948
65.317 59.978
1440 x 900 WXGA+ 55.935 59.887
55.469 59.901
1600 x 1200 UXGA 75.000 60.000
1680 x 1050 WSXGA+ 64.674 59.883
65.290 59.954
1920 x 1080 - 56.250 50.000
67.500 60.000
1920 x 1200 WUXGA 74.038 59.950
Resolution  (dots) Signal type Horizontal fre-
quency (kHz) Vertical fre-
quency (Hz)
640 x 480 D-VGA 31.469 59.940
720 x 480 - 31.469 59.940
720 x 576 - 31.250 50.000
800 x 600 D-SVGA 37.879 60.317
1024 x 768 D-XGA 48.363 60.004
1280 x 720 - 37.500 50.000
45.000 60.000
1280 x 800 D-WXGA 49.702 59.810
49.306 59.910
1280 x 1024 D-SXGA 63.981 60.020
1400 x 1050 D-SXGA+ 64.744 59.948
65.317 59.978
1440 x 900 D-WXGA+ 55.935 59.887
55.469 59.901
1600 x 1200 D-UXGA 75.000 60.000
1680 x 1050 D-
WSXGA+ 64.674 59.883
65.290 59.954
1920 x 1080 - 56.250 50.000
67.500 60.000
1920 x 1200 D-WUXGA 74.038 59.950
Resolution  (dots) Signal type Horizontal fre-
quency (kHz) Vertical fre-
quency (Hz)
640 x 480 VGA 31.469 59.940
800 x 600 SVGA 37.879 60.317
1024 x 768 XGA 48.363 60.004
1280 x 800 WXGA 49.702 59.810
49.306 59.910
1280 x 1024 SXGA  63.981 60.020
1400 x 1050 SXGA+ 64.744 59.948
65.317 59.978
1440 x 900 WXGA+ 55.935 59.887
55.469 59.901
1600 x 1200 UXGA 75.000 60.000
1680 x 1050 WSXGA+ 64.674 59.883
65.290 59.954
1920 x 1200 WUXGA 74.038 59.950
Signal type Horizontal frequency 
(kHz) Vertical frequency 
(Hz)
480p 31.469 59.940
576p 31.250 50.000
720p 37.500 50.000
45.000 60.000
1080i 56.250 50.000
67.500 60.000
1080p 56.250 50.000
67.500 60.000
Signal type Horizontal frequency 
(kHz) Vertical frequency (Hz)
480i 15.734 59.940
480p 31.469 59.940
576i 15.625 50.000
576p 31.250 50.000
720p 37.500 50.000
720p 45.000 60.000
1080i 28.125 50.000
1080i 33.750 60.000
1080p 56.250 50.000
1080p 67.500 60.000 
						

							176
Product Specifications
■Projector
*1When using a Standard Zoom Lens (RS-IL01ST). Varies depending on the type of lens unit.*2When lamp mode is set to [Normal]
* 99.99% or more of the LCD panel pixels are effective. During projection, 0.01% or less of pixels may stay lit or unlit due to  the char-
acteristics of the LCD panel. 
* Using the projector continuously for an extended period of time may accelerate the deterioration of optical parts.
Model name WUX5000WUX4000
Display system RGB liquid crystal system
Optical system Color separation by dichroic mirror / polarizing beam splitter and color com-
position by prism
Display device
Type Reflective liquid crystal panel
Size / Aspect ratio 0.71 X3 / 16:10
Drive system Active matrix system
Number dots / Total number dots 2,304,000 (1920 x 1200) x 3 panels / 6,912,000
Projection 
lens(*1)
Zoom ratio / Focal length / F value 1.5x / f = 23.0 - 34.5 mm / F1.89 - F2.65
Zooming / Focusing system Electric / Electric
Lens shift V: -15%  - +55%, H: ±10%
Light source (lamp mode Normal / Quiet) 330-NSHA 336 / 264 W310-NSHA 300 / 264 W
Image size (projection distance) (*1) Size 40 to 600 (1.3 m / 4.6 to 29.0 m / 95.1)
Number of colors 16,770,000 colors (full color)
Brightness (*1), (*2) 5,000 lumen4,000 lumen
Contrast ratio 1000:1 (Full white: Full black, during presentation)
Ratio of brightness at periphery to center (*1) 88%88%
Speaker 5W monaural x 1
Maximum input resolution 1920 x 1200 dots
Video signals
Analog PC inputWUXGA / UXGA / WSXGA+ / SXGA+ / WXGA+ / SXGA / WXGA / XGA / 
SVGA / VGA
(Scan frequency: Horizontal 15 - 75 kHz, Vertical 50 - 85 Hz)
Digital PC input WUXGA / UXGA / WSXGA+ / SXGA+ / WXGA+ / SXGA / WXGA / XGA / 
SVGA / VGA
Component input 1080p, 1080i, 720p, 576i, 576p, 480i, 480p
HDMI input 1080p, 1080i, 720p, 576p, 480p
Input terminal
DVI-D IN terminal Digital PC (24-pin DVI connector)
HDMI IN terminal HDMI (deep color)
ANALOG PC / COMPONENT IN terminal Analog PC, Component (mini D-sub 15-pin)
CONTROL terminal RS-232C (D-sub 9-pin)
AUDIO IN Terminal Audio signal (3.5Ø stereo mini jack x 2)
AUDIO OUT Terminal Audio signal (3.5Ø stereo mini jack)
LAN terminal Network connection (RJ-45)
Input signal
Digital PCTMDS (Transition Minimized Differential Signaling)
Analog PC 0.7Vp-p, positive polarity, impedance = 75
Ω
Horizontal / vertical synchronization: TTL level, negative or positive polarity Composite synchronization in G signal: 0.3Vp-p, negative polarity, imped-
ance = 75Ω
Component video COMPONENT: Separate Y Cb/Pb Cr/Pr signal
  Y: 1Vp-p, negative synchronization, impedance = 75 Ω
  Cb/Pb: 0.7Vp-p, impedance = 75Ω
  Cr/Pr: 0.7Vp-p, impedance = 75Ω
Audio Impedance = 47kΩ or more
Noise (normal mode / silent mode) 40 / 36dB39 / 36dB
Operating temperature 5°C - 35°C
Power supply AC100V - 240V 50 / 60Hz
Power consumption (normal mode / silent 
mode / standby / standby with LAN OFF) 450W / 365W / 1.7W / 0.35W 410W / 365W / 1.7W / 0.35W
Dimensions 380 mm (W) x 150 mm (H) x 430 mm (D) / 15.0 (W) x 5.9 (H) x 16.9 (D) in 
(not including the projection)
Weight 8.5 kg / 18.7 lbs (not including projection lens unit)
Accessories Remote control, remote control dry-cell batteries, power cord, PC connec-
tion cable, User’s Manual / Installation Manual, warranty certificate 
						

							177
Product Specifications
App
endix Other Information
■Remote control
■ Specification of Each Lens Unit (Option)
* There are areas where shift is not possible at  the top left and right. For details, refer to 
“Area where lens movement is not possible” ( P127).
Power supply DC 3.0V, using two AAA-size batteries
Operating range Approx. 8 m± 25° horizontal and vertical (to infrared remote 
receiver)
Dimensions 43 mm (W) x 23 mm (H) x 135 mm (D) /
 1.7 (W) x 0.9 (H) x 5.3 (D) in.
Weight (not including batteries) 56 g
Name Standard Zoom Lens  Long Zoom Lens Short Fixed Lens
Model number RS-IL01STRS-IL02LZRS-IL03WF
External View
Focal length 23.0 - 34.5 mm
(0.9 - 1.4) 34.0 - 57.7 mm
(1.3 - 2.3) 12.8 mm (0.5)
F number 1.89 - 2.651.99 - 2.83 2.0
Projection distance 1.3 - 29.0 m
(4.6 - 95.1) 1.9 - 48.5 m
(6.2 - 159.1) 0.7 - 5.2 m
(2.3 - 17.1)
Lens shift Vertical -15% to 55%* -15% to 55%* -5% to 5%
Horizontal -10% to 10% -10% to 10% -2% to 2%
Width 97.4 mm (3.8) 97.4 mm (3.8) 97.4 mm (3.8)
Height 106.5 mm (4.2) 106.5 mm (4.2) 106.5 mm (4.2)
Length 173.4 mm (6.8) 173.4 mm (6.8) 175.2 mm (6.9)
Weight 550 g (1.2 lbs) 755 g (1.7 lbs) 910 g (2.0 lbs)
Zoom ratio 1.5x1.7x –
Size 100 projection dis-
tance 3.2 - 4.8 m
(10.5 - 15.7) 4.7 - 8.0 m
(15.4 - 26.2) 1.7 m (5.6) 
						

							Product Specifications
178
■External View
■ ANALOG PC / COMPONENT IN Terminal
This terminal is used as a computer ANAL OG PC input or COMPONENT input terminal. 
Use a D-sub computer cable for connection.
The terminal specifications for the ANALOG  PC input and COMPONENT input are the 
same.
Mini D-sub 15-pin
430mm
53mm 128mm
212mm234.5mm
380mm 92mm
91mm
150mm
311mm 154.5mm
141.5mm
Bolt holes (M4 x 6) 
for installation of 
ceiling attachment
430 mm (16.9)92 mm
(3.6)
380 mm (15.0)
53 mm (2.1)212 mm (8.4)
234.5 mm (9.2)
91 mm (3.5)
150 mm (5.9)
311 mm (12.2)141.5 mm  (5.6)
154.5 mm (6.1)
128 mm (5.0)
Pin No. Signal Pin No. Signal
1R 9+5 V power
2 G 10 Ground (Vertical  sync.)
3 B 11 Monitor ID0
4 Monitor ID2 12 DDC data
5 Ground (Horizontal  sync.) 13 Horizontal sync.
6 Ground (R) 14 Vertical sync.
7 Ground (G) 15 DDC clock
8 Ground (B) 
						

							179
Product Specifications
App
endix Other Information
■Service Port (CONTROL)
Pin assignment
Communication format
Communication mode : RS-232-C, asynchronous, half-duplex communication
Communication speed : 19200bps
Character length : 8 bits
Stop bits : 2 bits
Parity : None
Flow control : None
Control commands
Commands ASCII representation Binary representation
Power supply Power on POWER ON 50h 4Fh 57h 45h 52h 20h 4Fh 4Eh 0Dh
Power off POWER OFF 50h 4Fh 57h 45h 52h 20h 4Fh 46h 46h 0Dh
Power status 
acquisition GET POWER
47h 45h 54h 20h 50h 4Fh 57h 45h 52h 0Dh
Input source Digital PC INPUT=D-RGB 49h 4Eh 50h 55h 54h 3Dh 44h 2Dh 52h 47h 42h 0Dh
Digital Video INPUT=HDMI 49h 4Eh 50h 55h 54h 3Dh 48h 44h 4Dh 49h 0Dh
Analog PC INPUT=A-RGB 49h 4Eh 50h 55h 54h 3Dh 41h 2Dh 52h 47h 42h 0Dh
Component INPUT=COMP 49h 4Eh 50h 55h 54h 3Dh 43h 4Fh 4Dh 50h 0Dh
Input source 
acquisition GET INPUT
47h 45h 54h 20h 49h 4Eh 50h 55h 54h 0Dh
Image mode STANDARD IMAGE=STANDARD 49h 4Dh 41h 47h 45h 3Dh 53h 54h 41h 4Eh 44h 41h 52h 44h 
0Dh
PRESENTATION IMAGE=PRESENTATION 49h 4Dh 41h 47h 45h 3Dh 50h 52h 45h 53h
45h 4Eh 54h 41h 54h 49h 4Fh 4Eh 0Dh
VIVID PHOTO IMAGE=VIVID_PHOTO 49h 4Dh 41h 47h 45h 3Dh 56h 49h 56h 49h 44h 5Fh 50h 48h 
4Fh 54h 4Fh 0Dh
PHOTO sRGB IMAGE=PHOTO_SRGB 49h 4Dh 41h 47h 45h 3Dh 50h 48h 4Fh 54h 4Fh 5Fh 53h 52h 
47h 42h 0Dh
DYNAMIC IMAGE=DYNAMIC 49h 4Dh 41h 47h 45h 3Dh 44h 59h 4Eh 41h 4Dh 49h 43h 
0Dh
VIDEO IMAGE=VIDEO 49h 4Dh 41h 47h 45h 3Dh 56h 49h 44h 45h 4Fh 0Dh
CINEMA IMAGE=CINEMA 49h 4Dh 41h 47h 45h 3Dh 43h 49h 4Eh 45h 4Dh 41h 0Dh
Pin No. Signal
1 OPEN
2RxD
3TxD
4 OPEN
5GND
6 OPEN
7 OPEN
8 OPEN
9 OPEN 
						

							Product Specifications
180
Image mode USER 1IMAGE=USER_1 49h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 52h 5Fh 31h 0Dh
USER 2 IMAGE=USER_2 49h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 52h 5Fh 32h 0Dh
USER 3 IMAGE=USER_3 49h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 52h 5Fh 33h 0Dh
USER 4 IMAGE=USER_4 49h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 52h 5Fh 34h 0Dh
USER 5 IMAGE=USER_5 49h 4Dh 41h 47h 45h 3Dh 55h 53h 45h 52h 5Fh 35h 0Dh
Image mode 
acquisition GET IMAGE
47h 45h 54h 20h 49h 4Dh 41h 47h 45h 0Dh
Brightness Brightness value  setting BRI=
42h 52h 49h 3Dh  0Dh
Brightness 
acquisition GET BRI
47h 45h 54h 20h 42h 52h 49h 0Dh
Sharpness Sharpness value  setting SHARP=
53h 48h 41h 52h 50h 3Dh  0Dh
Sharpness 
acquisition GET SHARP
47h 45h 54h 20h 53h 48h 41h 52h 50h 0Dh
Contrast Contrast value  setting CONT=
43h 4Fh 4Eh 54h 3Dh  0Dh
Contrast 
acquisition GET CONT
47h 45h 54h 20h 43h 4Fh 4Eh 54h 0Dh
Aspect Auto ASPECT=AUTO 41h 53h 50h 45h 43h 54h 3Dh 4 1h 55h 54h 4Fh 0Dh
4:3 ASPECT=4:3 41h 53h 50h 45h 43h 54h 3Dh 34h 3Ah 33h 0Dh
16:9 ASPECT=16:9 41h 53h 50h 45h 43h 54h 3D h 31h 36h 3Ah 39h 0Dh
Zoom ASPECT=ZOOM 41h 53h 50h 45h 43h 54h 3Dh 5Ah 4Fh 4Fh 4Dh 0Dh
True size ASPECT=TRUE 41h 53h 50h 45h 43h 54h 3Dh 5 4h 52h 55h 45h 0Dh
Full ASPECT=FULL 41h 53h 50h 45h 43h 54h 3Dh 46h 55h 4Ch 4Ch 0Dh
Aspect value 
acquisition GET ASPECT
47h 45h 54h 20h 41h 53h 50h 45h 43h 54h 0Dh
Lamp mode Normal LAMP=NORMAL 4Ch 41h 4Dh 50h 3Dh 4Eh 4Fh 52h 4Dh 41h 4Ch 0Dh
Quiet LAMP=SILENT 4Ch 41h 4Dh 50h 3Dh 53h 49h 4Ch 45h 4Eh 54h 0Dh
Lamp mode 
value acqui-
sition GET LAMP
47h 45h 54h 20h 4Ch 41h 4Dh 50h 0Dh
Blank Blank On BLANK=ON 42h 4Ch 41h 4Eh 4Bh 3Dh 4Fh 4Eh 0Dh
Blank Off BLANK=OFF 42h 4Ch 41h 4Eh 4Bh 3Dh 4Fh 46h 46h 0Dh
Blank acqui-
sition GET BLANK
47h 45h 54h 20h 42h 4Ch 41h 4Eh 4Bh 0Dh
Commands ASCII representation Binary representation