Canon printer PIXMA MG2924 User Manual
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Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor 641
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1 If the image is jagged, increase the scanning resolution, or select TIFF or PNG in Data Format of the Settings dialog box. Resolution Settings Dialog Box Check 2 Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3 If moire (stripe pattern) appears, take the following measures and scan again. • Set one of the following settings in the Settings (Document Scan) dialog box, Settings (Custom Scan) dialog box, or Settings (Scan and Stitch) dialog box of IJ Scan Utility, then scan from the IJ Scan Utility main screen. ◦ Set Select Source to Magazine and set Color Mode to Color ◦ Select the Reduce moire checkbox in Image Processing Settings Settings (Document Scan) Dialog Box Settings (Custom Scan) Dialog Box Settings (Scan and Stitch) Dialog Box • On the Basic Mode tab of ScanGear (scanner driver), select Magazine (Color) in Select Source . Refer to "Basic Mode Tab" for your model from Home of the Online Manual for details. • On the Advanced Mode tab of ScanGear, set Descreen in Image Settings to ON . Refer to "Image Settings" for your model from Home of the Online Manual for details. Note • If moire appears when you scan a digital print photo, take the above measures and scan again. Check 4 Check the monitor's color depth. Refer to Help of Windows or the monitor's manual for details on how to check the monitor's color depth. Check 5 Clean the platen and document cover. Check 6 If the document is in poor condition (dirty, faded, etc.), then set Reduce Dust and Scratches , Fading Correction , Grain Correction , etc. in Image Settings on the Advanced Mode tab of ScanGear. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 7 If the color tone of images is different from the original document, take the following measures and scan again. • On the Advanced Mode tab of ScanGear, set Image Adjustment in Image Settings to None . Refer to "Image Settings" for your model from Home of the Online Manual for details. • On the Color Settings tab in the Preferences dialog box of ScanGear, set Color Matching. Refer to "Color Settings Tab" for your model from Home of the Online Manual for details. 642
Scanned Image Is Surrounded by Extra White Areas Check Specify the scan area. Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames. Adjusting Cropping Frames in the Image Stitch Window Note • Refer to "Adjusting Cropping Frames (ScanGear)" for your model from Home of the Online Manual for how to adjust cropping frames with ScanGear (scanner driver). 643
Cannot Scan at the Correct Size Check Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) 644
Item Is Placed Correctly, but the Scanned Image Is Slanted Check When Document or Magazine is selected for Select Source, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Box Settings (Custom Scan) Dialog Box 645
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1 Change the display setting in the application. Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application. Note • You cannot reduce the image size in Paint. To reduce the display size, open the images in an application. Check 2 Change the resolution setting in ScanGear (scanner driver) and scan again. The higher the resolution, the larger the resulting image will be. Resolution 646
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client 647
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client Check Check that the e-mail client's MAPI is enabled. Refer to the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail. 648
Problems with the Machine The Machine Cannot Be Powered On The Machine Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection FINE Cartridge Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 649
The Machine Cannot Be Powered On Check1 Press the ON button. Check2 Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. Check3 Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 2 minutes. If the problem is not resolved, contact the service center. 650