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Canon printer PIXMA MG2924 User Manual

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    							Cannot Detect the Machine during Wireless LAN Setup: Check 2Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication?
    The firewall function of your security software or operation system for computer may limit communications
    between the machine and your computer. Confirm the setting of firewall function of your security software
    or operation system or the message appearing on your computer.
    If the firewall function interferes with setting up:•
    When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the
    computer, set the security software to allow access.
    •
    When the message does not appear on your computer:
    Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
    file  Setup.exe  or Setup64.exe  to access the network.
    After setting the security software, try to set up the network communication from the beginning.
    Note
    •
    For the operation system firewall settings or the security software firewall settings, refer to the
    instruction manual of the computer or software, or contact its manufacturer.
    If there is no problem with the firewall settings: Go to check 3.
    Cannot Detect the Machine during Wireless LAN Setup: Check 3
    591 
    						
    							Cannot Detect the Machine during Wireless LAN Setup: Check 3Check the settings of the access point.Check the settings of the access point for the network connection such as IP address filtering, MAC
    address filtering, or DHCP function.
    Make sure that the radio channel of the access point and that assigned to the machine are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.592 
    						
    							The Machine Cannot Be Detected in the Wireless LAN
    Check1 Make sure that the machine is turned on.
    Check2
     Make sure that the  Wi-Fi lamp is lit on the operation panel of the machine.
    If the  Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN.
    1.
    Press and hold the  Stop button until the  Alarm lamp flashes 18 times.
    2.
    Release the  Stop button.
    3.
    Press the  Color button.
    Wireless LAN is enabled and the  Wi-Fi lamp is lit.
    Check3
     When the machine is connected to the computer temporarily using a USB
    cable, make sure that the USB cable is connected properly.
    When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool
    through USB connection, make sure that the machine is connected to the computer with a USB cable securely.
    Connecting the Machine to the Computer Using a USB Cable
    Check4  Make sure that the machine setup is completed.
    If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
    Check5  When using IJ Network Tool, click  Update to search for the machine again.
    Canon IJ Network Tool Screen
    Check6
     When searching for a machine over a network, make sure that the machine is
    associated with the port.
    When  No Driver  is displayed under  Name in IJ Network Tool, there is no association. Select  Associate Port on
    the  Settings  menu, then associate the port with the machine.
    When the Printer Driver Is Not Associated with a Port
    Check7
     Make sure that the network settings in the machine are identical with those of
    the access point.
    Refer to the instruction manual provided with the access point or contact its manufacturer to check the access
    point settings, and then modify the machine settings.
    How to Set an Encryption Key
    Check8  Make sure that there is no obstruction.
    Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
    Check9  Make sure that the machine is not placed far away from the access point.
    The access point is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the access point.
    Check10  Make sure that there is no source of radio wave interference in your vicinity.
    593 
    						
    							If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as
    possible.
    Check11  Make sure that the network settings of the computer are correct.
    Make sure that the computer can communicate with the access point over the wireless LAN.
    Check12  Make sure that  Enable bidirectional support  is selected in the Ports sheet of
    the properties dialog box of the printer driver.
    Check13  Make sure that the firewall of the security software is disabled.
    If the firewall function of your security software is turned on, a message may appear warning that Canon
    software is attempting to access the network. If the warning message appears, set the security software to
    always allow access.
    If using any programs that switch the network environment, check their settings. Some programs will enable a
    firewall by default.
    Check14  When using a router, connect the machine and computer to the LAN side
    (same network segment).
    If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to the
    instructions on our website.
    594 
    						
    							Other Problems with Network
    Forgot an Access Point Name, SSID, or a Network Key
    The Message Is Displayed on the Computer Screen During Setup
    The Administrator Password Set to the Machine Was Forgotten
    Checking Information about the Network
    Packets Are Sent Steadily
    How to Restore the Machine's Network Settings to Factory Default
    595 
    						
    							Forgot an Access Point Name, SSID, or a Network Key
    Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or
    WPA/WPA2 Key)
    How to Set an Encryption KeyCannot Connect with an Access Point to Which a WEP or WPA/WPA2 KeyIs Set (You Forgot the WEP or WPA/WPA2 Key)
    For information on how to set up the access point, refer to the instruction manual provided with the access
    point or contact its manufacturer. Make sure that the computer and the access point can communicate
    with each other.
    After that, set up the machine to match the settings of the access point using IJ Network Tool.
    How to Set an Encryption Key For information on how to set up the access point, refer to the instruction manual provided with the access
    point or contact its manufacturer. Make sure that the computer and the access point can communicate
    with each other.
    After that, set up the machine to match the settings of the access point using IJ Network Tool.
    •
    When using WEP
    The key length, key format, the key to use (one of 1 to 4), and the authentication method must match
    among the access point, the machine, and the computer.
    In order to communicate with an access point that uses automatically generated WEP keys, you must
    configure the machine to use the key generated by the access point by entering it in hexadecimal
    format.
    Normally, select  Auto for the authentication method. Otherwise, select  Open System or Shared Key
    according to the setting of the access point.
    When the  WEP Details  screen appears after clicking  Set on the  Search screen, follow the on-screen
    instructions and set the key length, the key format, the key number, and the authentication to enter a
    WEP key.
    For details, see 
    Changing the WEP Detailed Settings .
    •
    When using WPA/WPA2
    The authentication method, passphrase, and dynamic encryption type must match on the access
    point, the machine, and the computer.
    Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
    Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic
    encryption method.
    For details, see 
    Changing the WPA/WPA2 Detailed Settings .
    Note
    •
    This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
    Personal).
    596 
    						
    							The Message Is Displayed on the Computer Screen During Setup
    The Enter Password Screen Is Displayed During Setup
    The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen
    "You are connecting the machine to the non encrypted wireless network" Is DisplayedThe Enter Password Screen Is Displayed During SetupThe following screen is displayed if an administrator password is set to the machine which has already
    been set up to use via a network.
    Enter the administrator password you have set.
    Note
    •
    An administrator password is already specified for the machine at the time of purchase.
    For details:
    About the Administrator Password
    For improving security, it is recommended to change the administrator password.
    Changing the Settings in the Admin Password Sheet
    The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen
    This screen is displayed automatically if the selected access point is encrypted. In this case, configure the
    details to use the same encryption settings set to the access point.
    For information on the encryption settings, see 
    Changing the Settings in the Wireless LAN Sheet .
    "You are connecting the machine to the non encrypted wireless network" Is Displayed
    Security is not configured on the access point. The machine can still be used, so continue the setup
    procedure to complete it.
    Important
    •
    If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
    597 
    						
    							The Administrator Password Set to the Machine Was ForgottenInitialize the machine settings.
    Initializing the Machine Settings
    After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the
    instructions on our website.
    598 
    						
    							Checking Information about the Network
    Checking the IP Address or the MAC Address of the Machine
    Checking the IP Address or the MAC Address of the Computer
    Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
    Checking the Network Setting InformationChecking the IP Address or the MAC Address of the Machine
    To check the IP address or the MAC address of the machine, print out the network setting information.
    Printing Out Network Setting Information
    To display the network setting information using IJ Network Tool, select  Network Information on the
    View  menu.
    Canon IJ Network Tool Screen
    Checking the IP Address or the MAC Address of the Computer
    To check the IP address or MAC address assigned to the computer, follow the procedure below.
    1.
    Select  Command Prompt  as shown below.
    •
    In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
    Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
    " Command Prompt ".
    •
    In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
    Command Prompt .
    2.
    Enter "ipconfig/all" and press the  Enter key.
    The IP addresses and the MAC addresses of the network devices installed on your computer are
    displayed. When the network device is not connected to the network, the IP address is not displayed.
    Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
    To check that communication is available, perform the ping test.
    1.
    Select  Command Prompt  as shown below.
    •
    In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
    Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
    " Command Prompt ".
    •
    In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
    Command Prompt .
    2.
    Type the ping command and the IP address of the target machine or the target access
    point, and then press the  Enter key.
    ping XXX.XXX.XXX.XXX
    599 
    						
    							"XXX.XXX.XXX.XXX" is the IP address of the target device.If the communication is available, a message such as the following is displayed.Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
    When  Request timed out  is displayed, the communication is not available.
    Checking the Network Setting Information
    To check the network setting information of the machine, print out the network setting information.
    Printing Out Network Setting Information
    600 
    						
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