Canon printer PIXMA MG2924 User Manual

							Cannot Detect the Machine during Wireless LAN Setup: Check 2Does the firewall function of your security software or operation system forcomputer interfere with setting up the network communication?
The firewall function of your security software or operation system for computer may limit communications
between the machine and your computer. Confirm the setting of firewall function of your security software
or operation system or the message appearing on your computer.
If the firewall function interferes with setting up:•
When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
•
When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
file  Setup.exe  or Setup64.exe  to access the network.
After setting the security software, try to set up the network communication from the beginning.
Note
•
For the operation system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings: Go to check 3.
Cannot Detect the Machine during Wireless LAN Setup: Check 3
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							Cannot Detect the Machine during Wireless LAN Setup: Check 3Check the settings of the access point.Check the settings of the access point for the network connection such as IP address filtering, MAC
address filtering, or DHCP function.
Make sure that the radio channel of the access point and that assigned to the machine are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.592 
						

							The Machine Cannot Be Detected in the Wireless LAN
Check1 Make sure that the machine is turned on.
Check2
 Make sure that the  Wi-Fi lamp is lit on the operation panel of the machine.
If the  Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN.
1.
Press and hold the  Stop button until the  Alarm lamp flashes 18 times.
2.
Release the  Stop button.
3.
Press the  Color button.
Wireless LAN is enabled and the  Wi-Fi lamp is lit.
Check3
 When the machine is connected to the computer temporarily using a USB
cable, make sure that the USB cable is connected properly.
When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool
through USB connection, make sure that the machine is connected to the computer with a USB cable securely.
Connecting the Machine to the Computer Using a USB Cable
Check4  Make sure that the machine setup is completed.
If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Check5  When using IJ Network Tool, click  Update to search for the machine again.
Canon IJ Network Tool Screen
Check6
 When searching for a machine over a network, make sure that the machine is
associated with the port.
When  No Driver  is displayed under  Name in IJ Network Tool, there is no association. Select  Associate Port on
the  Settings  menu, then associate the port with the machine.
When the Printer Driver Is Not Associated with a Port
Check7
 Make sure that the network settings in the machine are identical with those of
the access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the access
point settings, and then modify the machine settings.
How to Set an Encryption Key
Check8  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check9  Make sure that the machine is not placed far away from the access point.
The access point is located indoors within the effective range for wireless communication. Locate the machine within 164 ft. / 50 m from the access point.
Check10  Make sure that there is no source of radio wave interference in your vicinity.
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							If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as
possible.
Check11  Make sure that the network settings of the computer are correct.
Make sure that the computer can communicate with the access point over the wireless LAN.
Check12  Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
Check13  Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check14  When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup with the Setup CD-ROM or perform it according to the
instructions on our website.
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							Other Problems with Network
Forgot an Access Point Name, SSID, or a Network Key
The Message Is Displayed on the Computer Screen During Setup
The Administrator Password Set to the Machine Was Forgotten
Checking Information about the Network
Packets Are Sent Steadily
How to Restore the Machine's Network Settings to Factory Default
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							Forgot an Access Point Name, SSID, or a Network Key
Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or
WPA/WPA2 Key)
How to Set an Encryption KeyCannot Connect with an Access Point to Which a WEP or WPA/WPA2 KeyIs Set (You Forgot the WEP or WPA/WPA2 Key)
For information on how to set up the access point, refer to the instruction manual provided with the access
point or contact its manufacturer. Make sure that the computer and the access point can communicate
with each other.
After that, set up the machine to match the settings of the access point using IJ Network Tool.
How to Set an Encryption Key For information on how to set up the access point, refer to the instruction manual provided with the access
point or contact its manufacturer. Make sure that the computer and the access point can communicate
with each other.
After that, set up the machine to match the settings of the access point using IJ Network Tool.
•
When using WEP
The key length, key format, the key to use (one of 1 to 4), and the authentication method must match
among the access point, the machine, and the computer.
In order to communicate with an access point that uses automatically generated WEP keys, you must
configure the machine to use the key generated by the access point by entering it in hexadecimal
format.
Normally, select  Auto for the authentication method. Otherwise, select  Open System or Shared Key
according to the setting of the access point.
When the  WEP Details  screen appears after clicking  Set on the  Search screen, follow the on-screen
instructions and set the key length, the key format, the key number, and the authentication to enter a
WEP key.
For details, see 
Changing the WEP Detailed Settings .
•
When using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must match on the access
point, the machine, and the computer.
Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic
encryption method.
For details, see 
Changing the WPA/WPA2 Detailed Settings .
Note
•
This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
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							The Message Is Displayed on the Computer Screen During Setup
The Enter Password Screen Is Displayed During Setup
The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen
"You are connecting the machine to the non encrypted wireless network" Is DisplayedThe Enter Password Screen Is Displayed During SetupThe following screen is displayed if an administrator password is set to the machine which has already
been set up to use via a network.
Enter the administrator password you have set.
Note
•
An administrator password is already specified for the machine at the time of purchase.
For details:
About the Administrator Password
For improving security, it is recommended to change the administrator password.
Changing the Settings in the Admin Password Sheet
The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen
This screen is displayed automatically if the selected access point is encrypted. In this case, configure the
details to use the same encryption settings set to the access point.
For information on the encryption settings, see 
Changing the Settings in the Wireless LAN Sheet .
"You are connecting the machine to the non encrypted wireless network" Is Displayed
Security is not configured on the access point. The machine can still be used, so continue the setup
procedure to complete it.
Important
•
If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
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							The Administrator Password Set to the Machine Was ForgottenInitialize the machine settings.
Initializing the Machine Settings
After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the
instructions on our website.
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							Checking Information about the Network
Checking the IP Address or the MAC Address of the Machine
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
Checking the Network Setting InformationChecking the IP Address or the MAC Address of the Machine
To check the IP address or the MAC address of the machine, print out the network setting information.
Printing Out Network Setting Information
To display the network setting information using IJ Network Tool, select  Network Information on the
View  menu.
Canon IJ Network Tool Screen
Checking the IP Address or the MAC Address of the Computer
To check the IP address or MAC address assigned to the computer, follow the procedure below.
1.
Select  Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Enter "ipconfig/all" and press the  Enter key.
The IP addresses and the MAC addresses of the network devices installed on your computer are
displayed. When the network device is not connected to the network, the IP address is not displayed.
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
To check that communication is available, perform the ping test.
1.
Select  Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Type the ping command and the IP address of the target machine or the target access
point, and then press the  Enter key.
ping XXX.XXX.XXX.XXX
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							"XXX.XXX.XXX.XXX" is the IP address of the target device.If the communication is available, a message such as the following is displayed.Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
When  Request timed out  is displayed, the communication is not available.
Checking the Network Setting Information
To check the network setting information of the machine, print out the network setting information.
Printing Out Network Setting Information
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