Canon printer MAXIFY MB2320 User Manual

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•...

Support Code ListThe support code appears on the touch screen and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the touch screen or the computer screen and
take the appropriate action.
Support Code Appears on the Touch Screen and the Computer Screen•
1000 to 1ZZZ
10071008120013001303131013131314157516001660168817001701175417551872187318741890    •
2000 to 2ZZZ...

•7000 to 2ZZZ71007200720172027203720472057300    •
9000 to 2ZZZ
90009500    •
A000 to ZZZZ
B202B203B204B502B503B504C000     
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
1033 

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If the paper is jammed inside the front cover:
1300
•
If the paper is jammed inside the rear cover:
1303
•
If the paper is jammed inside the rear cover as the machine pulled in the printed paper:
1313
•
If the paper is jammed inside the rear cover when automatic duplex printing:
1314
•
If the document is jammed in the ADF:
2801
•
Cases other than above:
In Other Cases
1034 

1300Cause
Paper is jammed inside the front cover.
Action If the paper is jammed inside the front cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's...

3.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
4.
Pull the paper slowly not to tear it, then pull the paper out.
5.
Make sure that all the jammed paper is removed.
1036 

If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove
the piece of paper if it remains.•
Does the piece of paper remain under the print head holder?
•
Does the little piece of paper remain inside the machine?
•
Does the piece of paper remain in the right side or the left side space (C) inside the machine?
6.
Close the front cover.
7.
Reload the paper, and tap  OK on the touch screen of the machine.
•
If the paper is jammed while printing the faxes or the fax...

•We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
1038 

1303Cause
Paper is jammed inside the rear cover.
Action
If the paper is jammed inside the rear cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's...

4.
Pull out the paper slowly.
Note
•
Do not touch the inner parts of the machine.
•
If you cannot pull the paper out, try the following.
•
Turn the machine off and turn it back on.
The paper may be ejected automatically.
•
Pull out the paper output tray.
It becomes easy to pull out the paper.
5.
Close the rear cover slowly.
Close the rear cover then slide it to the right.
Slide the rear cover so that the 
 mark on the rear cover aligns with the  mark on the machine.
6.
Reload the paper, and tap  OK on...