Canon printer imageCLASS MF6530 User Manual
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12-10 Troubleshooting PLEASE WAITThis message appears when turning on the main power switch, or when the machine is not ready for printing.Wait until the message disappears. RECEIVED IN MEMORYThe machine received the fax in memory because paper or toner ran out, paper jams occurred, or incorrect- size paper was loaded.Load the correct-size paper in the paper cassette, replace the toner cartridge, or clear the paper jams. For more information, see the following: “Setting Paper Type and Size,” on p. 3-8 “Replacing the Toner Cartridge,” on p. 11-12 “Clearing Jams,” on p. 12-1 START AGAIN– A transmission error occurred because the line condition was poor. – The paper jammed or ran out during printing a report.– Check the line condition, then try again. – Clear the paper jam, or replenish the paper, then try again. STOP KEY PRESSED PRESS OK KEY[Stop] has been pressed while scanning the document using the ADF.Press [OK], then set the document again. MessageDescriptionAction
12-11 Troubleshooting SYSTEM ERRORSome kind of error has occurred in the machine.Turn off the main power switch, wait for more than 10 seconds, then turn it on again. If the message persists, unplug the machine from the power supply and contact Canon Customer Care Center. TONER IS NOT SET INSERT TONERA toner cartridge is not installed or not installed correctly.Install the toner cartridge correctly. TONER LOW PREPARE NEW TONERThe toner is running low. Remove and rock the toner cartridge 5 or 6 times to distribute toner evenly, then reinstall the toner cartridge. If the message persists, replace the toner cartridge. TRANSMITTING...During the current transmission, the machine may have tried to send a document identified from the list of documents in memory.Wait until the transmission from memory is complete. MessageDescriptionAction
12-12 Troubleshooting Error Codes (MF6550/MF6560/MF6580 Only) An error code is a four-digit code shown on an ERROR TX REPORT or an ERROR RX REPORT when an error occurs. Error Code For details on reports, see Chapter 6, “Reports and Lists,” in the Advanced Guide. See the table below for individual error codes. Error CodeDescriptionAction #0001A document may be jammed. Remove the jammed document. #0003– An attempt was made to send a document of 24 7/8 (630 mm) or longer from the ADF. – A document takes a long time to send because it contains too much data. – A document takes a long time to receive.– Divide the document into smaller parts and send from the platen glass. – Reduce the scanning resolution before sending. – Contact the other party and ask them to reduce their scanning resolution or divide the document into smaller parts for sending. *************************** *** ERROR TX REPORT *** *************************** TX FUNCTION WAS NOT COMPLETED TX/RX NO 0005 RECIPIENT ADDRESS 111XXXXX DESTINATION ID ST. TIME 12/31 10:50 TIME USE 0000 PAGES SENT 0 RESULT NG # 0018 BUSY/NO SIGNAL CANON 001 12/31/2006 10:50 FAX 123XXXXXX
12-13 Troubleshooting #0005– The other fax machine did not respond within 35 seconds. – The other party may not be using a G3 fax machine.– Send the document again. Contact the other party and have them check their fax machine. If you are making an overseas call, add a pause to the number. – Check with the other party and send the document to a G3 fax machine. If the other party does not have a G3 fax machine, try sending your document using a transmission mode the other partys fax machine supports. #0009The paper has run out or the paper cassette is not set properly.Load the paper or reset the paper cassette properly. #0012You could not send because the other party’s fax machine is out of paper.Contact the other party and ask them to load the paper. #0018There is no reply when you redial. You could not send, because your fax signal was not returned as the other party’s line was engaged.Check that the other party’s line is not engaged and try again from the beginning. #0037The memory is full. Print, send, or delete any documents stored in memory. #0995Communication reservation is cleared.If necessary, try again from the beginning. Error CodeDescriptionAction
12-14 Troubleshooting If a Power Failure Occurs If power is suddenly lost due to an outage or accidental unplugging, a built-in battery retains the user data settings and the speed dialing settings. Any sent or received documents stored in memory are backed up for about 60 minutes. During a power cut, functions are limited as follows: – You cannot send, receive, copy, scan, or print documents. – You may not be able to make telephone calls using an external telephone, depending on the type of telephone you use. – You can receive telephone calls using an external telephone depending on the type of telephone you use.
12-15 Troubleshooting If You Cannot Solve a Problem If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. Please have the following information ready when you contact Canon: – Product name (imageCLASS MF6530/MF6531/MF6550/MF6560/MF6580) – Serial number (On the label located on the left cover) – Place of purchase – Nature of problem – Steps you have taken to solve the problem and the results CAUTION If the machine makes strange noises, emits smoke or odd odor, unplug it immediately and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. NOTE Attempting to repair the machine yourself may void the limited warranty.
13-1 Machine Settings Machine Settings Machine Settings You can adjust the machine settings from the Setting Menu to customize the way the machine works. To see the list of current settings, print out USER’S DATA LIST. Printing USER’S DATA LIST 1Press [Additional Functions]. 2Press [ ] or [ ] to select , then press [OK]. 04 08 2Address Book Paper Select COPY FAX SCAN Image Quality Density Enlarge/ReduceOK Two-SidedSystem Monitor View Settings Reset CollateGHI @./ PQRS To n eJKL ABC TUVMNODEF Clear ON/OFF Stop Start Processing/ DataErrorPower WXYZ SYMBOLS Additional Functions2 on 1 Frame Erase ded al 1 4 72 5 8 0#3C 6 9 [OK] 1 2
13-2 Machine Settings 3Press [ ] or [ ] to select , then press [OK]. 4Press [ ] or [ ] to select , then press [OK]. 04 08 2Address Book Paper Select COPY FAX SCAN Image Quality Density Enlarge/ReduceOK Two-SidedSystem Monitor View Settings Reset CollateGHI @./ PQRS To n eJKL ABC TUVMNODEF Clear ON/OFF Stop Start Processing/ DataErrorPower WXYZ SYMBOLS Additional Functions2 on 1 Frame Erase ded al 1 4 72 5 8 0#3C 6 9 [OK] 3 4
13-3 Machine Settings Accessing the Setting Menu 1Press [Additional Functions]. 2Press [ ] or [ ] to select the menu you want to access, then press [OK]. * * * MF6550/MF6560/MF6580 Only 04 08 2Address Book Paper Select COPY FAX SCAN Image Quality Density Enlarge/ReduceOK Two-SidedSystem Monitor View Settings Reset CollateGHI @./ PQRS To n eJKL ABC TUVMNODEF Clear ON/OFF Stop Start Processing/ DataErrorPower WXYZ SYMBOLS Additional Functions2 on 1 Frame Erase ded al 1 4 72 5 8 0#3C 6 9 [OK] 1 2