Canon printer imageCLASS MF5730 User Manual

							General Problems9-20
Troubleshooting
9
General Problems
The machine has no power.
Q Is the power cord plugged in securely?
A Check that the power cord is plugged securely into the machine and into the 
wall outlet. Insert the power cord straight into the power socket on the back of 
the machine. Do not insert it at an angle. Otherwise, the machine may not be 
properly connected to the power source and may not turn on. If this happens, 
disconnect the power cord, and reconnect it correctly after a minute or more. 
(See the Set-Up Instructions (for MF5730/MF5750 users) or Set-Up Instructions 
for the Machine (for MF5770 users).) 
Nothing appears in the LCD.
Q Is the power cord plugged in securely?
A Check that the power cord is plugged securely into the machine and into the 
wall outlet. Insert the power cord straight into the power socket on the back of 
the machine. Do not insert it at an angle. Otherwise, the machine may not be 
properly connected to the power source and may not turn on. If this happens, 
disconnect the power cord, and reconnect it correctly after a minute or more. 
(See the Set-Up Instructions (for MF5730/MF5750 users) or Set-Up Instructions 
for the Machine (for MF5770 users).) If the LCD remains blank, unplug the 
machine and wait approximately 3 minutes to 5 minutes until the temperature 
inside the machine lowers, then plug it in again. If the LCD remains blank, 
unplug the machine, and contact Canon Authorized Service Facilities or the 
Canon Customer Care Center.
Q Does the Energy Saver key go off?
A When the Energy Saver key lights up, the energy saver mode activates. To 
restore the machine from the energy saver mode, press [Energy Saver]. 
						

							If You Cannot Solve the Problem9-21
Troubleshooting
9
If You Cannot Solve the Problem
If you have a problem with your machine and you cannot solve it by referring to the 
information in this chapter, contact Canon Authorized Service Facilities or the 
Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. 
to 8:00 P.M. EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. 
For interactive troubleshooting, e-mail technical support, the latest driver 
downloads and answers to frequently asked questions you can also visit our 
support site at www.canontechsupport.com.
CAUTION
If the machine makes strange noises, emits smoke or strange smells, unplug 
the power cord immediately, and then contact Canon Authorized Service 
Facilities or the Canon Customer Care Center. Do not attempt to disassemble or 
repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
If you need to contact Canon Authorized Service Facilities or the Canon Customer 
Care Center, make sure you have the following information:
•Product name 
MF5730/MF5750/MF5770
•Serial number 
The serial number is on the label located at the back of the machine.
•CARPS software version number
See the Software Guide to check the software version number.
•Place of purchase
•Nature of problem
•Steps you have taken to solve the problem and the results 
						

							If You Cannot Solve the Problem9-22
Troubleshooting
9 
						

							CHAPTER
Accessing the Machine Settings10-1
10Machine Settings
This chapter explains how to adjust machine settings. The list of all the settings is also 
provided for your reference.
Accessing the Machine Settings
1Press [Menu].
2Press [((-)] or[)(+)] to select the menu you want to change ➞ 
press [Set].
You have now accessed the settings in the list.
3Press [((-)] or [)(+)] to select the sub menu you want to 
change ➞ press [Set].
NOTE
•For details on sub menus, see “Menu Descriptions,” on p. 10-2.
•If you press [Stop/Reset] before [Set] is pressed, the item you have selected will not be 
registered.
•Press [Stop/Reset] to exit from the Menu.
•If you press [Menu], the display returns to the previous screen.
•The settings changed in the Menu do not return automatically to the settings you set 
previously. Change to the previous settings again if necessary.
To specify or register the settings of the fax function, see Chapter 8, “Machine 
Settings,” in the Facsimile Guide.
(Only for the MF5750/MF5770 models.) 
						

							Menu Descriptions10-2
Machine Settings
10
Menu Descriptions
NOTE
For details on , , and , 
see Chapter 8,  “Machine Settings,” in the Facsimile Guide. (Only for the MF5750/
MF5770 models.)
PAPER SETTINGS
(The factory default setting is in bold face.)
NameDescriptions
1. CASSETTE
1. PAPER SIZE Selects the paper size for the paper cassette. 
LT R, LGL, A4, B5, A5, EXECUTIV 
2. PAPER TYPE Selects the paper type to be used in the paper 
cassette.
PLAIN PAPER, PLAIN PAPER L, HEAVY PAPER, 
HEAVY PAPER H, TRANSPARENCY
2. MP TRAY
1. PAPER SIZE Selects the paper size for the MP feeder. 
LT R, LGL, A4, B5, A5, EXECUTIV, COM10, 
MONARCH, DL, ISO-C5
2. PAPER TYPE Selects the paper type to be used in the MP 
feeder.
PLAIN PAPER, PLAIN PAPER L, HEAVY PAPER, 
HEAVY PAPER H, TRANSPARENCY 
						

							Menu Descriptions10-3
Machine Settings
10
COMMON SETTINGS
NameDescriptions
1. DEFAULT SETTINGS Selects the Copy, FAX*, or Scan mode for the 
machines default mode. When the power cord is 
plugged in, or after the auto clear function 
activates, the standby display of the selected 
mode appears.
COPYThe Copy mode is selected as default.
FA X*The Fax mode is selected as default.
SCAN The Scan mode is selected as default.
2. VOLUME CONTROL Adjusts the beep or alarm volume of the machine.
1. KEYPAD VOLUME Adjusts the volume of keypad tones.
0 to 3 (1)
2. ALARM VOLUME Adjusts the alarm volume.
0 to 3 (1)
3. TX DONE TONE Sets the transmission end tone settings.
ERROR ONLYThe transmission end tone sounds only when any 
error occurs while printing.
1 to 3 (1)
OFF The transmission end tone does not sound.
ON The transmission end tone sounds.
1 to 3 (1)
4. RX DONE TONE Sets the reception end tone settings.
ERROR ONLYThe reception end tone sounds only when any 
error occurs while printing.
1 to 3 (1)
OFF The reception end tone does not sound.
ON The reception end tone sounds.
1 to 3 (1)
5. PRINT DONE TONE Sets the printing end tone settings.
ERROR ONLYThe printing end tone sounds only when any error 
occurs while printing.
1 to 3 (1)
OFF The printing end tone does not sound.
ON The printing end tone sounds.
1 to 3 (1)
6. SCAN DONE TONE Sets the scanning end tone settings. 
						

							Menu Descriptions10-4
Machine Settings
10
(The factory default setting is in bold face.)
*Only for the MF5750/MF5770 models.
ERROR ONLYA scanning end tone sounds only when any error 
occurs while scanning.
1 to 3 (1)
OFF The scanning end tone does not sound.
ON A scanning end tone sounds.
1 to 3 (1)
7. CALLING VOLUME Adjusts the ring volume when the machine 
detects a voice call.
1 to 3 (1)
8. LINE MONITOR VOL. Adjusts the line monitor volume.
0 to 3 (1)
3. TONER SAVER MODE Sets the toner saver mode.
OFFThe toner saver mode is turned off.
ON The toner saver mode is turned on.
4. DISPLAY LANGUAGE Shows the language displayed in the LCD.
ENGLISH, FRENCH, SPANISH, PORTUGUESE
NameDescriptions 
						

							Menu Descriptions10-5
Machine Settings
10
COPY SETTINGS
(The factory default setting is in bold face.)
NameDescriptions
1. STD. IMAGEQUALITY Selects the document type.
TEXT/PHOTOText/photo mode
TEXT Character mode
PHOTO Photo mode
2. STANDARD EXPOSURE Sets how the exposure is adjusted.
MANUALAdjusts the exposure manually.
The exposure can be adjusted in 9 increments. 
5(center)
AUTO The exposure is adjusted automatically.
3. STD ZOOM RATIO Selects the copy ratio.
MANUALSelects the copy ratio. 
50% to 200% (100%)
PRESET RATIO Selects the preset copy ratio. The preset copy 
ratios will change when the paper size group is 
changed.
4. STANDARD COPY QTY Selects the copy quantity.
1 to 99 (1)
5. AUTO SORT Sets the auto sort function.
OFFThe auto sort function is turned off.
ON The auto sort function is turned on.
6.  PAPER SIZE  GROUP The paper size group can be selected. If the paper 
size group is changed, the preset copy ratios will 
also change.
INCHPreset  copy  ratios: 50%, 64%, 78%, 100%, 129%, 
200%
A Preset copy ratios: 50%, 70%, 100%, 141%, 
200%
AB Preset copy ratios: 50%, 70%, 81%, 86%, 100%, 
115%, 122%, 141%, 200%
7. SHARPNESS The sharpness setting of an image can be 
adjusted. When you want to make characters and 
lines clear, select a larger value. When you make 
copies of photographs, select a smaller value.
1 to 9 (5) 
						

							Menu Descriptions10-6
Machine Settings
10
PRINTER SETTINGS
(The factory default setting is in bold face.)
NameDescriptions
1. ERROR TIME OUT Sets the length of time before the machine returns 
an error when no data is received from the 
computer.
ONThe error time out is on. Sets the time out period. 
5SEC to 300SEC (15SEC)
OFF The error time out is off. 
						

							Menu Descriptions10-7
Machine Settings
10
TIMER SETTINGS
(The factory default setting is in bold face.)
* Only for the MF5750/MF5770 models.
NameDescriptions
1. DATE/TIME SETTING*Sets the current date and time.
year, month, day, hour, minute
2. DATE SETUP*Selects the format of the date displayed in the 
LCD.
MM/DD/YYYY, DD/MM YYYY, YYYY MM/DD
3. AUTO CLEAR Sets the auto clear function. If the machine 
remains idle for a set amount of time, the display 
returns to the standby mode.
ONSets the time until the machine returns to the 
standby mode.
1MIN. to 9MIN. (1MIN.)
OFF The auto clear function is turned off.
4. ENERGY SAVER Sets the energy saver mode.
ONSets the time until the machine enters the energy 
saver mode.
3MIN. to 30MIN. (5MIN.)
OFF The auto energy saver function is turned off.
5. DAYLGHT SAV TIME Sets the daylight save time.
ON The daylight save time setting is enabled.
1. START DATE/TIME Sets the MONTH, WEEK, and DAY when the 
daylight save time starts.
2. END DATE/TIME Sets the MONTH, WEEK, and DAY when the 
daylight save time ends.
OFFThe daylight save time setting is disabled.