Canon printer imageCLASS D1170 User Manual

12-8
Troubleshooting 
Clearing Jams
5 
Align the toner cartridge to the guides in 
the machine and slide the cartridge 
completely into the machine until it 
stops.
6 
Close the front cover.
Be careful not to get your fingers caught.
Output Tray
When  appears on the 
display, remove jammed paper from the output 
tray.
●
1 
Hold the front side of the operation panel 
with your hands.
2 
Lift the scanning platform (A) until it is 
locked. (You will hear an audible “click.”)
3 
Hold both sides of the jammed...

12-9
Troubleshooting 
Clearing Jams
Do not force a jammed paper out of the 
machine. 
The surroundings of the output tray are hot 
during printing or immediately after printing. 
When taking out of the paper or removing 
jammed paper, do not touch the surroundings 
of the output tray.
–
–
If unfixed toner is on the removed paper, it may 
adhere to the paper to be printed next.
4 
Lower the scanning platform.
Be careful not to get your fingers caught.
5 
Open and close the front cover to reset 
the...

12-10
Troubleshooting 
Clearing Jams
3 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Paper Cassette
When  or  appears on the display, remove 
jammed paper from the paper cassette.
1 
Pull the paper cassette half way out.
●
2 
Push downward on the jammed paper as 
you remove it.
Do not force a jammed paper out of the...

12-11
Troubleshooting 
Clearing Jams
4 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Optonal Paper Cassette
When  or  appears on the display, remove 
jammed paper from the optional paper cassette.
1 
Pull the optional paper cassette half way 
out.
●
2 
Push downward on the jammed paper as 
you remove it.
Do not...

12-12
Troubleshooting 
Clearing Jams
4 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught.
Duplex Unt
When  or  appears on the display, remove 
jammed paper from the duplex unit.
1 
Pull out the paper cassette.
●
2 
Hold the paper cassette with both hands 
and remove it from the machine.
3 
Open the duplex print transport...

12-13
Troubleshooting 
Clearing Jams
5 
Close the duplex print transport guide.
6 
Hold the paper cassette with both hands 
and set it back into the machine.
Be careful not to get your fingers caught.
7 
Open and close the front cover to reset 
the machine.
If you are using the multi-purpose tray, close it 
before opening the front cover. To open the 
front cover, push the open button (A).
Be careful not to get your fingers caught. 

12-14
Troubleshooting 
Display Messages
Display Messages
See the table below when the error and status messages appear on the display.
MessageDescription Action
AVAILABLE MEMORY 
nn%This message shows the percentage of the 
memory currently available.
If you need more space, wait for the machine 
to send any documents in memory. Also 
print, send, or delete any documents stored 
in memory.
CANNOT PRINT RX 
DATA
FIX ERROR TO PRINT The machine temporarily received the fax in 
memory because an error of...

12-15
Troubleshooting 
Display Messages
MessageDescription Action
CHECK DOCUMENTA document jam may have occurred in the 
ADF. Remove the jammed document.
COLOR MODE IS SET
CANNOT MULTI DEST 
TX You have specified multiple recipients when 
using a color sending.
When using a color sending, you can specify 
only one recipient. Send one by one, or use 
black and white sending.
DATA ERROR
PRESS START KEY The machine may have trouble.
Press 
 [Start] to restore all settings to the 
default. If the message...

12-16
Troubleshooting 
Display Messages
MessageDescription Action
MEMORY FULLThe machine is full of jobs.
– Print, send, or delete any documents 
stored in memory.
Divide the document stack or data into a 
few parts and try again one by one.
Send the document with low resolution.
When this message appears during using 
the ADF, the scanning document stops 
halfway. In this case, clear the paper jam 
from the ADF.
–
–
–
–
The number of TX/RX jobs that can be 
stored in memory reached the maximum.
–
The...

12-17
Troubleshooting 
Display Messages
MessageDescription Action
START AGAINA transmission error has occurred because 
the line condition was poor. Check the line condition, then try again.
STOP KEY PRESSED
PRESS OK KEY
 [Stop/Reset] has been pressed while 
scanning the document using the ADF. Press [OK], then set the document again.
SYSTEM ERROR Some kind of error has occurred in the 
machine. Turn OFF the main power switch, wait for 
more than 10 seconds, then turn it ON again. 
If the message...