Canon printer imageCLASS D1170 User Manual

12-18
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error Codes (D1180/D1170/D1150)
An error code is a four-digit code shown on an ERROR TX REPORT or an RX ERROR REPORT 
when an error occurs.
For details on reports, see “Summary of Reports and Lists,” in the e-Manual.
See the table below for individual error codes.
Error CodeDescription Action
0001
A document may be jammed. Remove the jammed document. (See “Clearing 
Jams,” on p.
 12-2.)
0003An attempt was made to send a document of 
24 7/8" (630...

12-19
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0009
The paper has run out or the paper cassette is 
not set properly. Load the paper or reset the paper cassette 
properly.
0012You could not send because the recipient’s 
machine is out of paper.Contact the recipient and ask them to load the 
paper.
0018There is no reply when you redial. You could not 
send, because your fax signal was not returned 
as the recipient’s line was engaged.Check that the recipient’s line is...

12-20
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0753
A TCP/IP error occurred while sending 
documents to a file server, or sending an e-mail 
message. (Socket, Select error, etc.) Check that the network cable is properly 
connected between the machine and your 
computer.
Check that  is set to . 
(See “Setting Up the Send Files Function of 
the Machine,” in the e-Manual)
Check that  of the file server 
destination is set correctly. (See “Setting Up 
the Send Files...

12-21
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0802
The name of the SMTP server is not correct.
– Check the SMTP server name in  in  in  in  matches 
the SMTP server address you checked in 
“Checking Your E-mail Account,” in the e-
Manual.
–
The domain name of the DNS server is not 
correct.
–
Check that domain name in  in  in 
 in  
in  in  is set correctly. (See “Setting DNS,” 
in the e-Manual.)
–
The name of the DNS server is not correct.
– Check that  and 
 in...

12-22
Troubleshooting 
Error Codes (D1180/D1170/D1150)
Error CodeDescription Action
0813
The POP server name setting is incorrect. Check the POP server name in  in  in .
0819You have received data that cannot be 
processed (MIME information is incorrect).Check the settings, and then ask the sender to 
resend the data.
0820You have received data that cannot be 
processed (BASE 64 or uuencode is incorrect).Check the settings, and then ask the sender to 
resend the data.
0821You have received data that...

12-23
Troubleshooting 
If  is displayed
If  is displayed
When  appears on the display, the size of the paper in the paper 
cassette or multi-purpose tray is different from that of the paper specified in  
for ,  (optional) or . You need to load the correct size 
paper or change the paper size in  for ,  
(optional) or .
 For print jobs, you need to specify the paper size from your computer.
Reloading the Paper
1 
Load the correct size paper as shown on 
the display, then press [OK] to resume the 
job....

12-24
Troubleshooting 
If  is displayed
6 
Resume the copy job.
For Fax Job
1 
Press  [Paper Settings] repeatedly to 
select ,  or 
, then press [OK].
C A S S E T T E   1
 is displayed only if the 
optional paper cassette is attached.
If you select , press 
 or  to 
select , then press [OK].
                                    O N M P   T R A Y   S T D   S E T
2 
Press  or  to select the size of the 
paper loaded into the machine, then 
press [OK].
                                  L T R P A P E R   S I...

12-25
Troubleshooting 
If  is displayed
6 
Press  [Paper Settings] repeatedly to 
select ,  or 
, then press [OK].
C A S S E T T E   1
 is displayed only if the 
optional paper cassette is attached.
If you select , press 
 or  to 
select , then press [OK]. 
                                    O N M P   T R A Y   S T D   S E T
7 
Press  or  to select the size of the 
paper loaded into the machine, then 
press [OK].
                                  L T R P A P E R   S I Z E ( C A S S )
8 
Press  or  to...

12-26
Troubleshooting 
If a Power Failure Occurs
If a Power Failure Occurs
If power is suddenly lost due to an outage or accidental unplugging, a built-in battery 
retains the user data settings and the Address Book settings. Any sent or received 
documents stored in memory are backed up for about 15 minutes. During a power cut, 
functions are limited as follows: You cannot send, receive, copy, scan, or print documents.
You may not be able to make telephone calls using an external telephone, depending on...

12-27
Troubleshooting 
If You Cannot Solve a Problem
If You Cannot Solve a Problem
This section describes the customer support services.
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the information in this chapter, contact Canon 
Customer Care Center at 1-800-OK-CANON Monday through Friday between the hours of 8:00 A.M. to 8:00 
P.M. EST. On-line support is also available 24 hours a day at the website http://www.canontechsupport.com.
Customer Support (Canada)
Canon...