Canon printer FAXPHONE L170 User Manual

Troubleshooting
13
LCD Messages13-8
* xxx stands for a number.
** The identification number does not appear in the standby mode. It appears when scanning documents, operating [System Monitor], 
receiving faxes in Manual mode or memory, or after transmission is completed. REC. PAPER JAM  There is a paper jam. Clear the paper jam (See pages 13-1 to 13-6.) and reload paper 
in the cassette or multi-purpose feeder. Then reset the machine 
by opening the printer cover and then closing it.
RECEIVED IN MEMORY...

Troubleshooting
13
Paper Feeding Problems13-9
Paper Feeding Problems
Paper does not feed correctly.
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed the capacity of the 
cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
QIs paper loaded correctly?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder is loaded properly,...

Troubleshooting
13
Paper Feeding Problems13-10
QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?
AMake sure the paper stack in the cassette or the paper in the multi-purpose feeder does not exceed the capacity of the 
cassette or multi-purpose feeder. (See “Loading Paper,” on p. 4-3.)
ADo not force the paper stack into the cassette or the paper into the multi-purpose feeder.
ALoad paper one by one in the multi-purpose feeder.
QIs only one type of paper loaded in the...

Troubleshooting
13
Paper Feeding Problems13-11
Repeated paper jams occur.
QIs the proper paper loaded?
ACheck that the size, thickness and type of the paper you are using. (See “Print Media Requirements,” on p. 4-1.)
QIs the proper paper loaded correctly?
ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together. 
QIs the output tray free of obstructions?
ADo not place the delivered paper back on the output tray. (See “Face Down Paper Output...

Troubleshooting
13
Faxing Problems13-12
Faxing Problems
Sending Problems
You cannot send a fax.
QIs the machine possibly overheated?
AUnplug the machine and let it cool for approximate 3 minutes to 5 minutes. Then plug in the machine and try sending again.
QDid you connect the power cord to the machine just now?
AWait for a while. After connecting the power cord, the machine cannot scan documents immediately. 
QIs the machine set for the correct telephone line type (pulse/tone)?
AMake sure the machine is...

Troubleshooting
13
Faxing Problems13-13
QDid an error occur during sending?
APrint an ACTIVITY REPORT and check for an error. (See “Activity Report,” on p. 12-1.)
QIs the telephone line working properly?
AMake sure there is a dial tone when you pick up the handset of the telephone connected to the machine. If there is no dial 
tone, contact your local telephone company.
QIs the receiving fax machine a G3 fax machine?
AMake sure the receiving fax machine is compatible with the machine (which is a G3 fax...

Troubleshooting
13
Faxing Problems13-14
Cannot send using ECM (Error Correction Mode).
QDoes the receiving fax machine support ECM?
AIf the receiving fax machine does not support ECM, the document is sent in the normal mode without error checking.
Errors occur frequently while sending.
QAre the telephone lines in proper condition? Do you have a good connection?
ALower the transmission speed. (See “3.TX START SPEED,” on p. 15-6.)
Receiving Problems
Cannot receive a fax automatically.
QIs the machine set...

Troubleshooting
13
Faxing Problems13-15
The machine does not switch automatically between telephone and fax receptions.
QIs the machine set to switch automatically between telephone and fax receptions?
AFor the machine to switch automatically, the receive mode must be set to . (See Chapter 7, “Receiving Faxes.”)
Confirm that an answering machine is connected to the machine and that it is turned on with an outgoing message properly 
recorded.
QIs the sending fax machine able to send the CNG signal that...

Troubleshooting
13
Faxing Problems13-16
QIs any toner left in the cartridge?
AReplace the cartridge with a new one. For more information, see “Installing/Replacing the Toner Cartridge,” on p. 2-16.
ASelect  in  in  of the Menu. With this setting, the machine 
will not store documents in the memory even if the toner has run out. 
(See “2.TONER SUPPLY LOW,” on p. 15-11.)
QIs the correct paper loaded in the cassette?
AMake sure paper is loaded in the cassette. For more information, see Chapter 4, “Paper...

Troubleshooting
13
Telephone Problems13-17
Telephone Problems
You cannot dial.
QIs the telephone line connected properly?
AMake sure all line connections are secure. (See “Connecting the Telephone Line,” on p. 2-7.)
QIs the machine set for the correct telephone line type (pulse/tone)?
AMake sure the machine is set for the correct telephone line type. (See “Setting the Telephone Line Type,” on p. 3-5)
The telephone disconnects while you are talking.
QIs the telephone line connected in securely?
ACheck...