Canon Pixma Pro9500 Quick Start Guide

Troubleshooting77
Handling Error Messages
When a printer error occurs, the  ALARM lamp flashes orange in the way as shown below. The 
number of flashes (orange) indicates the type of error that has occurred. Count the flashes 
and take the appropriate action to correct the error. 
Number of 
FlashesPossible CauseTr y This
Two flashes No paper in the  Auto Sheet Feeder Reload paper to the Auto Sheet Feeder and press the 
RESUME/CANCEL button.
Three flashes Front Tray or Rear  Support is closed/
Paper jam...

Troubleshooting
78
Eight  flashes Ink absorber almost full The printer has a built-in ink absorber for the ink used during print head cleaning, 
for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the 
RESUME/CANCEL  button to cancel the error so you can continue printing. 
Before the ink absorber becomes completely full, contact the Customer Care 
Center. (You will need to replace a particular part of the printer.)
Canon recommends that you call for service as soon as this...

Troubleshooting79
Eleven flashes Automatic print  head alignment 
failed/The Page 
Size setting does 
not match the size 
of the paper loaded 
in the printer When performing Automatic Print Head Alignment
 
Possible causes are as follows:
z Letter-sized paper is not loaded on the Auto Sheet Feeder.
Press the  RESUME/CANCEL  button on the printer to clear the error, then load 
two sheets of Letter-sized plain paper in the Auto Sheet Feeder. 
Automatic print head alignment cannot be performed using paper...

Troubleshooting
80
Eighteen Flashes Printer detected ink out condition Printer detected ink out condition (The lamp on the ink tank flashes).
If you want to continue printing, replace the ink tank and close the Top Cover.
Click 
Cancel Printing  (Windows) or Stop Job (Macintosh) to stop printing if you do 
not have a new ink tank. Be sure to replace the empty ink tank before resuming 
printing.
You can continue printing under the ink out condition, but this may cause the 
printing trouble such as the...

Troubleshooting81
An Error Message Ap pears on the Screen
ProblemPossible CauseTr y This
Writing Error/
Output Error/
Communication 
Error Printer is not ready Ensure that the 
POWER lamp lights.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash blue when the printer is initializing. Wait until the 
POWER  lamp stops flashing and remains lit blue.
When the  ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer...

Troubleshooting
82
Error Regarding the 
Auto Sheet Feeder or 
Front TrayThe printer is not 
ready to feed paper 
from the Front Tray 
yetLoad the paper correctly in the Front Tray according to the procedure described 
in 
“Loading Paper in the Front Tray ” on page 9 and press the  RESUME/CANCEL 
button on the printer.
A paper size that 
cannot feed from 
the Auto Sheet 
Feeder is selected 
in the printer driver
Click  Cancel Printing , in the dialog box that is displayed. Then select  Front Tray 
from...

Troubleshooting
83
Error Regarding the 
Width of PaperThe Page Size 
setting does not 
match the size of 
the paper loaded in 
the printerPress the RESUME/CANCEL button on the printer to clear the error. Then check 
the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog 
box (Macintosh) in the printer driver and load paper that is the same size as the 
setting and try printing again.
If this message appears even when the paper loaded in the printer is the same 
as the setting, set...

Troubleshooting
84
“Error No.: 300” Printer is not ready Ensure that the 
POWER lamp lights blue.
If the  POWER  lamp is off, turn the printer on.
The  POWER  lamp will flash blue when the printer is initializing. Wait until the 
POWER  lamp stops flashing.
When the  ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer to  “Handling Error 
Messages ” on page 77.
Printer is not 
properly connected Ensure that the printer is securely...

Troubleshooting85
An Error Message is Displayed on a PictBridge 
Compliant Device
The following are the possible errors that may occur when printing directly from a digital still 
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
“Error No.: 1700” The ink absorber is 
nearly full
The printer has a built-in ink absorber to
 hold the ink used during print head...

Troubleshooting
86
Paper Error The printer is not ready to feed paper from the Front Tray 
yet (Printer ALARM lamp is lit 
orange.) Load the paper correctly in the Front Tray according to the 
procedure described in 
“Loading Paper in the Front Tray ” on 
page 9 and press the  RESUME/CANCEL button on the printer.
The Front Tray or the Rear 
Support is closed (Printer 
ALARM  lamp flashes orange 
three times.) If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when...