Canon Pixma Pro9500 Quick Start Guide

Troubleshooting
67
Cannot Install the Printer Driver or an Application Program
ProblemPossible CauseTr y This
Cannot Install the 
Printer Driver
Unable to proceed 
beyond the Printer 
Connection screenReinstall the printer driver.
1. Click Cancel on the Printer Connection 
screen.
2. Click Start Over on the Installation 
Failure screen.
3. Click Back on the screen that appears 
next.
4. Click Exit on the Welcome screen, then 
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7....

Troubleshooting
68
Cannot Connect to PC Properly
Easy-PhotoPrint 
Pro does not start 
up or Easy-
PhotoPrint Pro 
menu does not 
appearAfter Easy-
PhotoPrint Pro had 
been installed, 
Adobe Photoshop is 
installed
If the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although 
you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not 
running and install Adobe Photoshop Plug-In as described below.
1. Click 
Start, and select  All Programs  (or Programs ), Canon Utilities...

Troubleshooting69
The Printer Is Vibrating
 
Print Results Not Satisfactory or Contains Errors
ProblemPossible CauseTr y This
The Printer Is 
Vibrating The printer is 
shaking the ink 
tanks When the 
POWER lamp flashes blue and the printer vibrates, the printer is shaking 
the ink tanks.
This is not a malfunction, so wait until the  POWER lamp stops flashing and stays 
lit, and the printer stops vibrating. Do no t open the Top Cover while the printer is 
operating (the  POWER lamp is flashing blue)....

Troubleshooting
70
Printing is Blurred/
Colors are Wrong/
White Streaks 
appearPrint Quality is not set 
properly
Be sure to set the 
Print Quality setting to High in Windows, or  Fine in 
Macintosh.
1. Open the printer properties dialog box.
2. On the  Main tab, click  High for the  Print Quality  setting.
When you cannot choose the  High setting or when the print quality does 
not improve, select  Custom, click Set and then adjust the  Quality bar for 
higher print quality.
1. Open the  Print dialog...

Troubleshooting71
Printed Paper Curls 
or Ink Blots Paper being used is 
too thin Use photo paper to print photos or pictures in deep color that have high color 
saturation.
Incorrect paper type
On the  Main tab of the printer driver, ensure that the  Media Type selected 
matches the paper loaded.
In the  Print dialog box of the printer driver, select  Quality & Media from the 
pop-up menu, and then ensure that the  Media Type selected matches the 
paper loaded.
Printed Surface is 
Scratched/Back of...

Troubleshooting
72
Printed Surface is 
Scratched/Back of 
Paper is SmudgedMedia is curled If the paper is curled, it may become marked or not feed properly. Use paper 
after correcting paper curl as follows.
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one 
sheet at a time as it is. If you roll up this paper to flatten, this may cause 
cracks on the surface of the paper and reduce the print quality.
1. Place the paper on a flat surface with the print side
*1 face up, then...

Troubleshooting73
Troubleshooting Printer Hardware
ProblemPossible CauseTr y This
Printer Does Not 
Start or Printer 
Stops During Print 
Jobs The printer is warming 
up or processing data
Wait for a while. The printer will automatically start printing, when it finishes 
warming up or processing data.
Ink tank is not 
installed in the correct 
position Open the Top Cover, and make sure that the ink lamp lights red. If the ink lamp 
flashes red fast (at about one second in
terval), the ink tank may have...

Troubleshooting
74
Printer Does Not 
Start or Printer 
Stops During Print 
JobsOther than Letter-
sized paper is loaded 
when printing the 
nozzle check pattern 
or the print head 
alignment patterns If other than Letter-sized paper is loaded, you cannot print these patterns. 
Press the 
RESUME/CANCEL  button on the printer to clear the error, and load 
Letter-sized plain paper in the Auto Sheet Feeder. Then try performing again.
If an error occurs while performing Automatic Print Head 
Alignment, there...

Troubleshooting75
Paper Does Not Feed Properly
ProblemPossible CauseTr y This
Paper Does Not 
Feed Properly Inappropriate paper 
type is used Check to see if the paper you are printing on is too thick, too heavy, or curled.
See 
“Print Media to Avoid ” on page 4.
Paper Feed Roller is 
dirty Follow the steps described below to clean the Paper Feed Rollers.
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only 
when necessary.
Ensure that the Inner Cover is closed.
1. Ensure that...

Troubleshooting
76
Paper Jams
ProblemPossible CauseTr y This
Paper Jams Paper jams in the Auto Sheet Feeder/
Front Tray/Rear 
Support Remove the paper according to the following procedure.
1. Slowly pull the paper out, from the Auto Sheet Feeder, the Front Tray, or the 
back of the printer, whichever is easier. 
If the paper tears and a piece remains inside the printer, open the Top Cover 
and remove it. Be careful not to touch the components inside the printer at this 
time.
After removing all paper,...