Canon Pixma Mp970 Quick Start Guide

87 Troubleshooting
Landscape 4 x 6 / 101.6 x 152.4 mm 
paper loaded in the Cassette jammed 
inside the machine.Always load 4 x 6 / 101.6 x 152.4 mm media in portrait orientation regardless 
of the printing orientation.
Remove the paper following the procedure below.
(1)Turn off the machine, and then open the Rear Cover.
(2)Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the 
jammed paper, then pull out the paper folded in four.
(3)Close the Rear Cover, then turn on the...

88Troubleshooting
Paper jammed inside the machine at 
the transport unit.Remove the paper following the procedure below.
(1)Open the Rear Cover.
(2)If you can see the jammed paper, slowly pull the paper out.
zBe careful not to touch the components inside the machine.
zIf you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(3)Close the Rear Cover.
(4)If you were not able to remove the paper out in step (2), remove the 
Cassette.
(5)Slowly pull...

89 Troubleshooting
Paper jammed inside the machine at 
the Duplexing Transport Unit.Remove the paper following the procedure below.
(1)Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray 
and close the Sheet Feeder Cover.
(2)Stand the machine with the left side down.
CautionWhen standing the machine, make sure that the Scanning Unit (Printer Cover) 
is closed securely.
(3)Slowly pull the jammed paper out while pulling the green cover toward you.
CautionSet...

90Troubleshooting
Error Message Appears on the Computer Screen
„Writing Error/Output Error/Communication Error
„Error Regarding Automatic Duplex Printing Is Displayed
CauseAction
The machine is not ready. Confirm that the Power lamp is lit blue.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing blue, the machine is initializing. Wait until the 
Power lamp stops flashing and remains lit blue.
If the Alarm lamp is lit orange, an error may have occurred in the machine.
For...

91 Troubleshooting
„Error Regarding Automatic Print Head Alignment Is Displayed
„Error No.: 300 Is Displayed
„Error No.: 1700 Is Displayed
CauseAction
Automatic Print Head Alignment has 
failed.See “Auto head align has failed. Press OK and repeat operation. ” in “An Error Message Is Displayed on the LCD” on page 75.
CauseAction
The machine is not ready. Confirm that the Power lamp is lit blue.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing blue, the machine is...

92Troubleshooting
„Error No.: 1851 Is Displayed
„Error No.: 1856 Is Displayed
„Error No.: 2001 Is Displayed
„Error No.: 2002 Is Displayed
„Error No.: 2500 Is Displayed
CauseAction
Inner Cover was open when you 
started printing.Close the Inner Cover, then press the OK button on the machine. Printing will 
start again.
CauseAction
Inner Cover was opened while printing 
was in progress.Close the Inner Cover, then press the OK button on the machine.
A page of print data being sent at the time of the error...

93 Troubleshooting
Error Message Appears on a PictBridge Compliant 
Device
The following are the possible errors that may occur when printing directly from a PictBridge 
compliant device, and the actions to resolve them.
Note
zThis section describes errors that are indicated on Canon-brand PictBridge compliant device. The error 
messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD 
and...

94Troubleshooting
Cannot Print Properly through Infrared 
Communication
The following are possible troubles that may occur when printing through infrared communication.
Cannot Print Properly through Bluetooth 
Communication
To troubleshoot printing through Bluetooth communication, refer to the Bluetooth Guide on-screen 
manual.
Cannot Print Properly from a Photo Index Sheet
“Printer error” An error requiring servicing may have occurred. (Machine’s Power lamp flashes 
blue and Alarm lamp flashes orange...

95 Troubleshooting
Cannot Remove a Memory Card
Scanning Problems
„ScanGear Won’t Start
„Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
Cannot Scan Films
„Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed 
Image Is Not Clear)
CauseAction
miniSD Card, microSD Card, xD-
Picture Card, Memory Stick Duo, 
Memory Stick PRO Duo, or RS-MMC is 
attempted to insert into the machine 
without attaching to the special adapter.Contact your Canon service representative....

96Troubleshooting
„Frames Are Not Detected Correctly
„Color of the Print Result Is Different from the Original Film (Too Red or 
Too Blue)
„Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
CauseAction
Film is out of position. Reposition the film in the Film Strip Frame on the Film Guide so that the 
separation lines between frames are aligned with the white line marks of the 
Film Holder.
For loading the film, see “Scanning a Film” on page 35.
NoteRepositioning the film may not...