Canon Pixma Mp970 Quick Start Guide

							87 Troubleshooting
Landscape 4 x 6 / 101.6 x 152.4 mm 
paper loaded in the Cassette jammed 
inside the machine.Always load 4 x 6 / 101.6 x 152.4 mm media in portrait orientation regardless 
of the printing orientation.
Remove the paper following the procedure below.
(1)Turn off the machine, and then open the Rear Cover.
(2)Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the 
jammed paper, then pull out the paper folded in four.
(3)Close the Rear Cover, then turn on the machine.
Wait until the jammed paper is automatically ejected.
If you cannot remove the jammed paper or the paper jam error continues after 
removing the paper, contact your Canon service representative.
CauseAction
 
						

							88Troubleshooting
Paper jammed inside the machine at 
the transport unit.Remove the paper following the procedure below.
(1)Open the Rear Cover.
(2)If you can see the jammed paper, slowly pull the paper out.
zBe careful not to touch the components inside the machine.
zIf you cannot pull the paper out, turn the machine off and turn it back on. The 
paper may be ejected automatically.
(3)Close the Rear Cover.
(4)If you were not able to remove the paper out in step (2), remove the 
Cassette.
(5)Slowly pull the jammed paper out.
(6)If any paper is sticking out of the Cassette, flatten the four corners of the 
paper and reload it in the Cassette.
(7)Insert the Cassette into the machine again, and press the OK button on the 
machine.
If you turned off the machine in step (2), all print jobs in queue are canceled.
Reprint if necessary.
NoteWhen reloading the paper in the machine, see “Paper Does Not Feed Properly” 
on page 85 to confirm that you are using the correct paper and are loading it into 
the machine correctly.
If you cannot remove the paper or if the paper tears inside the machine, or if the 
paper jam error continues after removing the paper, contact your Canon service 
representative.
CauseAction
 
						

							89 Troubleshooting
Paper jammed inside the machine at 
the Duplexing Transport Unit.Remove the paper following the procedure below.
(1)Remove the Cassette.
If the paper is loaded in the Rear Tray, remove the paper from the Rear Tray 
and close the Sheet Feeder Cover.
(2)Stand the machine with the left side down.
CautionWhen standing the machine, make sure that the Scanning Unit (Printer Cover) 
is closed securely.
(3)Slowly pull the jammed paper out while pulling the green cover toward you.
CautionSet the machine back to its original position immediately after removing the 
jammed paper.
(4)If any paper is sticking out of the Cassette, flatten the four corners of the 
paper and reload it in the Cassette.
Reload paper in the Rear Tray, if necessary.
(5)Insert the Cassette into the machine again, and press the OK button on the 
machine.
NoteWhen reloading the paper into the machine, see “Paper Does Not Feed 
Properly” on page 85 to confirm that you are using the correct paper and are 
loading it into the machine correctly.
If you cannot remove a sheet of paper or a teared piece of paper inside the 
machine, or if the paper jam error continues after removing the paper, contact 
your Canon service representative.
CauseAction
 
						

							90Troubleshooting
Error Message Appears on the Computer Screen
„Writing Error/Output Error/Communication Error
„Error Regarding Automatic Duplex Printing Is Displayed
CauseAction
The machine is not ready. Confirm that the Power lamp is lit blue.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing blue, the machine is initializing. Wait until the 
Power lamp stops flashing and remains lit blue.
If the Alarm lamp is lit orange, an error may have occurred in the machine.
For details on how to resolve the error, see “An Error Message Is Displayed on 
the LCD” on page 74.
Printer port setting does not match the 
computer’s interface connecting the 
machine.Check the printer port settings.
* In the following instruction, “XXX” signifies your machine’s name.
(1)Log into a user account with administrator privilege.
(2)Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then 
Printers and Faxes.
In Windows 2000, click Control Panel then Printers.
(3)Right-click the Canon XXX Printer icon, then select Properties.
(4)Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where “n” is a number) with Canon 
XXX Printer appearing in the Printer column is selected for Print to the 
following port(s).
If the port setting is not correct, change the port setting according to the 
interface you are using, or reinstall the MP Drivers.
NoteWhen the machine is used over LAN, the port name of the machine is displayed 
as “CNBJNP_xxxxxxxxxx”.
* “xxxxxxxxxx” is the character string generated from the MAC address or a 
character string specified by the user when setting up the machine.
The machine is not connected properly. Make sure that the USB cable is securely plugged into the USB port of the 
machine and is connected to the computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
zThere could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
When you use the machine over LAN, make sure that the machine is connected 
to the network with a LAN cable and is set up correctly. Refer to “Checking 
Information about the Network” in “Troubles When Using the Machine over 
Network” of the User’s Guide on-screen manual.
MP Drivers are not installed properly. The MP Drivers may not be installed properly. Uninstall them following the 
procedure described in the PC Printing Guide on-screen manual and reinstall 
them following the procedure described in your setup sheet or the Network 
Setup Guide.
CauseAction
The correct media size is not selected 
in the MP Drivers.Refer to “Cannot Print Properly with Automatic Duplex Printing” in 
“Troubleshooting” of the User’s Guide on-screen manual.
 
						

							91 Troubleshooting
„Error Regarding Automatic Print Head Alignment Is Displayed
„Error No.: 300 Is Displayed
„Error No.: 1700 Is Displayed
CauseAction
Automatic Print Head Alignment has 
failed.See “Auto head align has failed. Press OK and repeat operation. ” in “An Error Message Is Displayed on the LCD” on page 75.
CauseAction
The machine is not ready. Confirm that the Power lamp is lit blue.
If the Power lamp is off, turn the machine on.
While the Power lamp is flashing blue, the machine is initializing. Wait until the 
Power lamp stops flashing and remains lit blue.
If the Alarm lamp is lit orange, an error may have occurred in the machine.
For details on how to resolve the error, see “An Error Message Is Displayed on 
the LCD” on page 74.
Machine is not connected properly. Make sure that the USB cable is securely plugged into the USB port of the 
machine and is connected to the computer.
zIf you are using a relay device such as a USB hub, disconnect it, connect the 
machine directly to the computer, and try printing again. If printing starts 
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
zThere could also be a problem with the USB cable. Replace the USB cable 
and try printing again.
When you use the machine over LAN, make sure that the machine is connected 
to the network with a LAN cable and is set up correctly. Refer to “Checking 
Information about the Network” in “Troubles When Using the Machine over 
Network” of the User’s Guide on-screen manual.
Your machine is not selected in Printer 
on the Print dialog box.Select your machine’s name in Printer on the Print dialog box.
If your machine’s name does not appear in Printer, follow the procedure below 
to check that the driver for your machine is installed to your computer.
(1)Select Print & Fax Preferences from Printer.
In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer.
(2)Check that your machine’s name is displayed in the list of printers and that 
the check box is selected.
In Mac OS X v.10.2.8, check that your machine’s name is displayed in 
Printer List.
(3)If your machine’s name is not displayed, click Add(+) to add the machine.
If you cannot add the machine, follow the procedure described in your setup 
sheet or the Network Setup Guide to reinstall the MP Drivers.
CauseAction
The ink absorber is almost full. See “The ink absorber is almost full. Press OK to continue printing. Contact the 
service center.” in “An Error Message Is Displayed on the LCD” on page 75.
 
						

							92Troubleshooting
„Error No.: 1851 Is Displayed
„Error No.: 1856 Is Displayed
„Error No.: 2001 Is Displayed
„Error No.: 2002 Is Displayed
„Error No.: 2500 Is Displayed
CauseAction
Inner Cover was open when you 
started printing.Close the Inner Cover, then press the OK button on the machine. Printing will 
start again.
CauseAction
Inner Cover was opened while printing 
was in progress.Close the Inner Cover, then press the OK button on the machine.
A page of print data being sent at the time of the error will be erased, so print 
that page again.
CauseAction
No response from connected digital 
camera or video camcorder. / 
Connected digital camera or video 
camcorder is not compatible with this 
machine.See “The device may be incompatible. Remove the device and check the 
manual supplied with the connected device.” in “An Error Message Is Displayed 
on the LCD” on page 75.
CauseAction
An unsupported USB hub is connected. See “An unsupported USB hub is connected. Remove the hub.” in “An Error 
Message Is Displayed on the LCD” on page 76.
CauseAction
Automatic Print Head Alignment has 
failed.See “Auto head align has failed. Press OK and repeat operation. ” in “An Error Message Is Displayed on the LCD” on page 75.
 
						

							93 Troubleshooting
Error Message Appears on a PictBridge Compliant 
Device
The following are the possible errors that may occur when printing directly from a PictBridge 
compliant device, and the actions to resolve them.
Note
zThis section describes errors that are indicated on Canon-brand PictBridge compliant device. The error 
messages and operations may vary depending on the device you are using.
For errors on non-Canon PictBridge compliant devices, check the error message displayed on the LCD 
and take the appropriate action to clear the error. For details, see “An Error Message Is Displayed on 
the LCD” on page 74.
zFor the errors indicated on the PictBridge compliant device and their solution, also refer to the 
instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message On 
PictBridge Compliant 
DeviceAction
“Printer in use” If the machine is printing from the computer or warming up, wait until the job 
ends. When it is ready, the machine starts printing automatically.
“No paper” Load paper in the paper source, or press the Paper Feed Switch to select the 
paper source where you have loaded paper (the Rear Tray or Cassette), and 
select Continue* in the display on your PictBridge compliant device.
* To resume printing, you can also press the OK button on the machine instead 
of selecting Continue.
“Paper Error” / “Media type error”
zThe page size that cannot be fed from the Cassette is selected. Load paper 
in the Rear Tray, press the Paper Feed Switch to select the Rear Tray as the 
paper source, and try printing again.
For details, see “Changing the Paper Source” on page 15.
zIf the Paper Output Tray is closed, open it. The machine resumes printing. If 
the Inner Cover is open, close it and select Stop in the display on your 
PictBridge compliant device to stop printing.
“Paper jam” Select Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the OK button on the 
machine and try printing again.
“Printer cover open” Close the Scanning Unit (Printer Cover) on the machine.
“No Print Head” The Print Head is not installed or is defective.
For details on how to resolve the error, see “Print head is not installed. Install the 
print head. U051” in “An Error Message Is Displayed on the LCD” on page 74.
“Waste tank full” / “Ink absorber full” The ink absorber is nearly full.
For details on how to resolve the error, see “The ink absorber is almost full. 
Press OK to continue printing. Contact the service center.” in “An Error Message 
Is Displayed on the LCD” on page 75.
“No ink” / “Ink cassette error” The ink tank is not installed properly or empty.
See the error message displayed on the LCD and take the appropriate action to 
resolve the error. See “An Error Message Is Displayed on the LCD” on page 74.
“Ink Error” An ink tank that was once empty is installed.
For details on how to resolve the error, see “The remaining level of the following 
ink cannot be correctly detected. Replace the ink tank. U130” in “An Error 
Message Is Displayed on the LCD” on page 75.
“Hardware Error” An ink tank error has occurred. Replace the ink tank. See “Replacing an Ink 
Tank” on page 50.
 
						

							94Troubleshooting
Cannot Print Properly through Infrared 
Communication
The following are possible troubles that may occur when printing through infrared communication.
Cannot Print Properly through Bluetooth 
Communication
To troubleshoot printing through Bluetooth communication, refer to the Bluetooth Guide on-screen 
manual.
Cannot Print Properly from a Photo Index Sheet
“Printer error” An error requiring servicing may have occurred. (Machine’s Power lamp flashes 
blue and Alarm lamp flashes orange alternately.)
Disconnect the USB cable between the machine and the PictBridge compliant 
device, turn off the machine, and unplug the power cord of the machine from the 
power supply. After a while, plug the power cord of the machine back in, turn on 
the machine, and then reconnect the PictBridge compliant device to the 
machine.
If the same error occurs, contact your Canon service representative.
CauseAction
Machine placement is inadequate. When printing through infrared communication, confirm that the infrared ports 
on the machine and the mobile phone are placed face to face with each other at 
a proper angle and distance, and that there is nothing blocking them. Then, retry 
printing.
Operational distance and angle vary depending on the specifications of your 
mobile phone and your operating environment, but generally place the machine 
within around 8 inches / 20 cm from the mobile phone in a position that enables 
proper communication.
During infrared communication, 
infrared rays were interrupted.During receiving data, be careful not to interrupt infrared communication with 
the machine. If it is interrupted, send the data from the mobile phone again.
The conditions to print properly through 
the infrared communication are not 
met.The infrared communication function of the machine is only compatible with 
mobile phones with IrDA compliant infrared communication ports. Printing 
through infrared communication cannot be performed by any other types of 
mobile phones.
For details, refer to “Printing Photographs from a Wireless Communication 
Device” in the User’s Guide on-screen manual.
CauseAction
“Failed to scan Photo Index Sheet.” is 
displayed.zMake sure the Photo Index Sheet is set in the correct position and orientation 
on the Platen Glass.
zMake sure the Platen Glass and the Photo Index Sheet are not dirty.
zMake sure all required circles on the Photo Index Sheet are filled in. If the 
filled circles on the sheet are not marked dark enough, the machine may not 
scan the settings.
See “Printing by Using the Photo Index Sheet” on page 34.
Error Message On 
PictBridge Compliant 
DeviceAction
 
						

							95 Troubleshooting
Cannot Remove a Memory Card
Scanning Problems
„ScanGear Won’t Start
„Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
Cannot Scan Films
„Cannot Obtain a Clean Scan or Colors Scan Incorrectly (Displayed 
Image Is Not Clear)
CauseAction
miniSD Card, microSD Card, xD-
Picture Card, Memory Stick Duo, 
Memory Stick PRO Duo, or RS-MMC is 
attempted to insert into the machine 
without attaching to the special adapter.Contact your Canon service representative.
ImportantNever attempt to remove a memory card using a thin stick or a tweezers. Doing 
so may damage the machine.
CauseAction
The Scanner Lock Switch is not 
released.Slide the Scanner Lock Switch to the release position   and turn the machine 
off. Then, turn the power back on.
CauseAction
The scanner driver (ScanGear) is not 
installed.Follow the procedure described in your setup sheet or the Network Setup Guide 
to reinstall the MP Drivers.
CauseAction
Film Guide not correctly placed on the 
Platen Glass.Insert the film in the Film Guide supplied for this machine and place the Film 
Guide in the correct position on the Platen Glass.
For loading the film, see “Scanning a Film” on page 35.
The Document Cover is not closed. Close the Document Cover properly.
The FAU Protective Sheet is not 
removed.Remove the FAU Protective Sheet from the Document Cover.
The Scanner Lock Switch is not 
released.Slide the Scanner Lock Switch to the release position   and turn the machine 
off. Then, turn the power back on.
CauseAction
Dust or dirt is stuck to the Platen Glass 
or the FAU lamp.Remove any dust and dirt from the Platen Glass and the FAU lamp. See 
“Cleaning the Platen Glass and Document Cover” on page 67.
The original film is dirty. Remove any dirt from the film.
The slide mount you are using is white 
and the reflection is affecting scan 
quality.Use black mounts, or mask the slide mount with a black frame.
 
						

							96Troubleshooting
„Frames Are Not Detected Correctly
„Color of the Print Result Is Different from the Original Film (Too Red or 
Too Blue)
„Other Scanning Troubles
Refer to the Scanning Guide on-screen manual.
CauseAction
Film is out of position. Reposition the film in the Film Strip Frame on the Film Guide so that the 
separation lines between frames are aligned with the white line marks of the 
Film Holder.
For loading the film, see “Scanning a Film” on page 35.
NoteRepositioning the film may not resolve the problem, depending on the film. In 
this case, scan from the computer. For details, refer to the Scanning Guide on-
screen manual.
The frame of a film is scanned on the 
edge of an image. / The edge of an 
image is missing.Adjust Film print cutting range and rescan.
Refer to “Print Settings” in “Changing the Machine Settings” of the User’s Guide 
on-screen manual.
CauseAction
The color balance of the film is off, 
depending on the shooting conditions 
or objects.You may not obtain satisfied print results for some films, even if you adjust the 
color setting in the advanced print settings of the film print mode. In this case, 
scan the film on the machine and save it to the computer. Then adjust the color 
of the scanned image on the computer using an image manipulation program 
and print it. For details, refer to the Scanning Guide on-screen manual.