Canon Pixma Mp970 Quick Start Guide

67 Routine Maintenance
Cleaning Your Machine
This section describes the cleaning procedure that is needed to maintain your machine.
„Cleaning the Exterior of the Machine
Be sure to use a soft cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface 
with it gently. Smooth out wrinkles on the cloth if necessary before cleaning.
„Cleaning the Platen Glass and Document Cover
With a clean, soft, lint-free cloth, wipe the Platen Glass (B), the inner side of the Document 
Cover (white sheet)...

68Routine Maintenance
„Cleaning the Paper Feed Roller (Roller Cleaning)
Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear 
the roller, so perform this only when necessary.
1Make sure that the machine is turned on, and then remove any paper from the 
Rear Tray and Cassette.
2Press the Paper Feed Switch to select the paper source to clean.
3Clean the paper feed roller.
(1)Press the HOME button.
The HOME screen is displayed.
(2)Select Settings, then press the...

69 Routine Maintenance
7Repeat (4) and (5) in step 3 three times.
The paper cleans the paper feed roller as it feeds through the machine.
If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the 
Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean 
it. Do not touch the roller with your fingers; rotate it with the cotton swab. If this does not solve 
the problem, contact your Canon service representative.
„Cleaning the...

70Routine Maintenance
4Load only this sheet of paper in the Rear 
Tray with the open side to the front.
5Perform bottom plate cleaning.
(1)Press the HOME button.
The HOME screen is displayed.
(2)Select Settings, then press the OK button.
The Settings screen is displayed.
(3)Select Maintenance, then press the OK button.
The Maintenance screen is displayed.
(4)Select Bottom plate cleaning, then press the OK button.
The confirmation screen is displayed.
(5)Select Ye s, then press the OK button.
The paper...

71 Routine Maintenance
„Cleaning the Protrusions Inside the Machine
If protrusions inside the machine are stained, wipe off any ink from the protrusions using a cotton 
swab or the like.
Caution
Be sure to turn off the power and disconnect the power cord before cleaning the machine.
 

72Troubleshooting
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the 
machine.
z“An Error Message Is Displayed on the LCD” on page 74
z“LCD Cannot Be Seen At All” on page 76
z“An Unintended Language Is Displayed on the LCD” on page 76
z“Cannot Install the MP Drivers” on page 77
z“Cannot Connect to Computer Properly” on page 78
z“Print Results Not Satisfactory” on page 79
z“The Print Result Not Satisfactory When Copying” on page 82
z“Printing Does Not...

73 Troubleshooting
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the machine is out of paper or paper is jammed, a 
troubleshooting message is displayed automatically. Take the appropriate action described in the 
message.
The message may vary depending on the version of your Windows operating system.
 

74Troubleshooting
An Error Message Is Displayed on the LCD
If an error message is displayed on the LCD, take the corresponding action described below.
MessageAction
“There are no photos in memory card.”
zThere are no image data saved on the memory card that can be read by this 
machine.
zThe machine may not recognize the file if the file name or the folder path 
contains certain characters. Use only alphanumeric characters.
zPhoto data edited or processed on a computer must be printed from the...

75 Troubleshooting
“The ink absorber is almost full. Press 
OK to continue printing. Contact the 
service center.”The machine has a built-in ink absorber to hold the ink used during Print Head 
Cleaning, for example.
This error message indicates that the ink absorber is nearly full.
Press the OK button to cancel the error so you can continue printing.
However, because printing is disabled once the ink absorber becomes 
completely full and until the ink absorber is replaced, you are recommended to...

76Troubleshooting
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the LCD
“The following ink tank cannot be 
recognized.”
U043
U140
U150zThe ink tank is not installed. Install the ink tank.
See “Replacing an Ink Tank” on page 50.
zThe ink tank is not compatible with this machine. (The lamp on the ink tank is 
off.)
Install an appropriate ink tank.
See “Replacing an Ink Tank” on page 50.
zAn ink tank error has occurred. (The lamp on the ink tank is off.)
Replace the ink tank.
See...