Canon Pixma Mp550 User Guide

Advanced Guide > Troubleshooting > Software Problems > E-mail Software Program You W ant to Use Does Not Appear
in the Screen for Selecting an E-mail Software Progra m
E-mail Software Program You Want to Use Does Not Ap pear in
the Screen for Selecting an E-mail Software Program
Check 1: MP Navigator EX may not support the e-mail  software program.
The following e-mail software programs are supported.  (Image are attached to the mail message
automatically.) 
- W indows Mail (W indows Vista)
- Outlook...

Advanced Guide > Troubleshooting > Software Problems > Scanned Image Is Printed Enlarged (Reduced)
Scanned Image Is Printed Enlarged (Reduced)
Check: Set the printing size in the application.
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Scanned Image Is Printed Enlarged (Reduced)
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Advanced Guide > Troubleshooting > Software Problems > Scanned Image Is Enlarged (Reduced) on the Computer
Monitor
Scanned Image Is Enlarged (Reduced) on the Computer
Monitor
Check 1: Change the display setting in the applicat ion.
You cannot reduce the display size in Paint. To r educe the display size, open the images in an
application.
For details, refer to the applications manual. If you have any questions, contact the manufacturer of  the
application.
Check 2: Change the resolution setting in...

Advanced Guide > Troubleshooting > Software Problems > Scanned Image Does Not Open
Scanned Image Does Not Open
Check: If the file format is not supported by the application, scan the image
again and save it in a popular file format such as  JPEG.
For details, refer to the applications manual. If  you have any questions, contact the manufacturer of  the
application.
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Scanned Image Does Not Open
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Advanced Guide > Troubleshooting > MP Navigator EX Problems
MP Navigator EX Problems
Cannot Scan at the Correct Size
Position or Size of the Image Cannot be Detected Correctly W hen Scanning Using the Operation Panel
Document Is Placed Correctly, but the Scanned Image  Is Slanted
Document Is Placed Correctly, but the Orientation Changes in the Scanned Image
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MP Navigator EX Problems
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Advanced Guide > Troubleshooting > MP Navigator EX Problems > Cannot Scan at the Correct Size
Cannot Scan at the Correct Size
Check 1: Make sure that the documents are placed correctly on the Platen.
Placing Documents
Check 2: Set Document Size to the actual document size and scan again.
If the matching size is not found, scan at a larger  size and trim the image.
See the Toolbar (Trimming) in 
Correct/Enhance Images W indow for details.
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Cannot Scan at the Correct Size...

Advanced Guide > Troubleshooting > MP Navigator EX Problems > Position or Size of the Image Cannot be Detected
Correctly W hen Scanning Using the Operation Panel
Position or Size of the Image Cannot be Detected Co rrectly
When Scanning Using the Operation Panel
Check 1: Make sure that the documents are placed co rrectly on the Platen.
Placing Documents
Check 2: Check that the MP Navigator EX settings are correctly set
according to the document. 
If you cannot scan properly with Auto Scan using th e...

Advanced Guide > Troubleshooting > MP Navigator EX Problems > Document Is Placed Correctly, but the Scanned Image
Is Slanted
Document Is Placed Correctly, but the Scanned Image  Is
Slanted
Check: In MP Navigator EX, deselect the Correct sla nted document
checkbox and scan again.
Scan Settings Dialog Box (Photos/Documents)
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Document Is Placed Correctly, but the Scanned Image  Is Slanted
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Advanced Guide > Troubleshooting > MP Navigator EX Problems > Document Is Placed Correctly, but the Orientation
Changes in the Scanned Image
Document Is Placed Correctly, but the Orientation C hanges in
the Scanned Image
Check: In MP Navigator EX, deselect the Detect the  orientation of text
documents and rotate images checkbox and scan again .
Scan Settings Dialog Box (Photos/Documents)
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Document Is Placed Correctly, but the Orientation C hanges in the Scanned I......

Advanced Guide > Troubleshooting > If You Cannot Resolve the Problem
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of
the machine or the service center. 
Canon support staff are trained to be able to provi de technical support to satisfy customers.
Caution
If the machine emits any unusual sound, smoke, or o dor, turn it off immediately. Unplug the power
cord from the outlet and contact the seller or the  service...